Manager: Channel Support Frontline

• A senior IT manager is required to play a crucial role in strategic oversight of systems and teams within our Client’s business area. This position involves steering the teams' operations, ensuring that infrastructure and applications align with business objectives while maintaining optimal performance and security standards

• Oversee the development, implementation, and maintenance of the system/application infrastructure to ensure optimal performance and reliability.
• Facilitate collaboration between their Business Area team, and other business units to support the Company initiatives and improve interdepartmental workflows and processes 
• Manage vendor relationships, including negotiation of contracts and oversight of service delivery, to ensure the company receives high-quality products and services.
• Data analysis in investigation and playback on emerging technologies that could enhance operational efficiency or offer competitive advantages to the business.
• Optimise value add through identifying and managing risks arising from own department.
• Support standardised delivery processes by ensuring business area comply with standards, policy and regulatory requirements.
• Improve delivery capabilities and capacity. Improve productivity and smooth day-to-day operation.
• Deliver best practice services, meet and exceed client expectations in support of strengthened business IT collaboration.
• Monitor and manage client, service providers, partners and other stakeholder expectations.
• Ensure communication and building relationship networks upwards, downwards, sideways and outwards.
• Ensure direct reports understand and support the Company's vision, values and strategy.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
• Understand and embrace the Company’s vision and values, leading by example.
• Ensure issues raised in culture survey are addressed and results are improved.
• Deliver a worldclass service by ensuring a client centric culture.
• Manage performance of direct reports and hold them accountable for managing the performance of their direct reports by implementing performance agreements and ensuring a clear vision.
• Share knowledge and insight with team members and management.
• Create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement. Improve work 
• Ensure that planned projects and deliverables for the year are achieved within planned budget.
• Contribute to creating a low-cost IT operating platform.
• Ensure improved delivery capabilities and capacity.
• Lead project management efforts, from planning and design to execution and evaluation, ensuring projects are delivered on time and within budget

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

• Role relevant tertiary qualification

• 5-7 years’ experience in IT and BI environment

• Front ends on app and web- based applications, or platforms (Angular, Ios, Android)

• Governance, risk and controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client service management

• Building partnerships
• Customer focus
• Decision making
• Facilitating change
• Inspiring others
• Business acumen
• Building organisational talent
• Compelling communication

• Governance, risk and controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client service management
• Building partnerships
• Customer focus
• Decision making
• Facilitating change
• Inspiring others
• Business acumen
• Building organisational talent
• Compelling communication