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Source: © 123rf South Africans are demonstrating resilience and adaptability in response to inflationary pressures, but this has led to a decline in alcohol and fast food purchases

Inflationary pressures see alcohol and fast food purchases declineDanette Breitenbach

Transforming the supermarket experience: Elevate your retail space with Smart Media

28 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

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Consumer or customer?

Denis Pombriant 9 Oct 2008

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Aphrodite Brinsmead 3 Oct 2008

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John Tozzi 29 Sep 2008

ANC political crisis spells uncertainty for South African BPO sector

Peter Ryan 25 Sep 2008

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Luc Vezina 23 Sep 2008

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Ruminations on CRM following Gartner's industry bash

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N.B.: These findings are based on 21 mobile ad campaigns across a variety of industries. (Alcohol, Automotive, Consumer Electronice, CPG, Entertainment, Financial Services, Retail, Telecomm, Travel) The averages could significantly change as the number of campaigns increases, so any comparison made to them is directional.

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Online customer service: Mixing live talk with automated tech

Robert Williams 8 Oct 2008

How to know customers' needs before they do

Scott Herron 6 Oct 2008

Contact centres invest in CRM to improve customer retention

Aphrodite Brinsmead 3 Oct 2008

Boosting SA customer service

29 Sep 2008

How small stores can lure holiday shoppers

John Tozzi 29 Sep 2008

ANC political crisis spells uncertainty for South African BPO sector

Peter Ryan 25 Sep 2008

Countdown to the holidays: 100 days to ramp up

Luc Vezina 23 Sep 2008

Retail pharmacy conference highlights benefits of MTM

19 Sep 2008

Marketing the unseen

Claus Jakobsen 17 Sep 2008

Ruminations on CRM following Gartner's industry bash

Erika Morphy 17 Sep 2008

Dialing up an effective call centre startup plan

Jennifer Heldt Powell 15 Sep 2008

New children's advertising code welcomed

15 Sep 2008

The long wait for mobile CRM: Are we there yet?

Erika Morphy 10 Sep 2008

Digital signage grabs, engages, and informs

8 Sep 2008

Mobile advertising lifts brand metrics and purchase intent

8 Sep 2008

Branding: a board's responsibility

Lindie Engelbrecht 4 Sep 2008

When angry customers fight back

Erika Morphy 2 Sep 2008

Embracing Web 2.0 to gain consumer attention

Derek Engelbrecht 1 Sep 2008

Mall store directory at the touch of a screen

29 Aug 2008

Six powerful prospecting tips

John Boe 27 Aug 2008

Packaged CRM solutions: Kind of like baking soda

John Yaggie 26 Aug 2008

Selling online to industrial buyers overseas

Karen E. Klein 25 Aug 2008

Customer wows can beat economic woes

Fiona Ross 20 Aug 2008

The customer loyalty myth

Erika Morphy 20 Aug 2008

Outdoor signage contract to benefit Tshwane retailers

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Advertising essential in tough economic times

Solly Mokgehle 19 Aug 2008

Email marketing lies, lies, lies

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North American market for hosted outbound IVR services to more than double by 2013

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