![Source: The South African Reserve Bank.](https://biz-file.com/c/2409/750370-64x64.jpg?5)
Subscribe & Follow
Advertise your job vacancies
Jobs
- Assistant Manager and Barista Three Rivers
- Assistant Store Managers and Supervisors Johannesburg
- Assistant Store Managers and Supervisors George
- Store Manager and Assistant Store Managers Potchefstroom
- Customer Service Assistant Nelspruit
- Insurance Sales Representatives Hazyview
- Retail Sales Consultant Thulamahashe
- Assistant Store Managers AND Supervisors - East Rand Area East Rand
- Innovative Sales Agent Nelspruit
- Store Manager and Assistant Store Manager Vaal Triangle
Customer conversations: Approach with care
One best practice forward-looking companies have adopted is being proactive with online conversations that criticize, question - or hopefully compliment - a company's products or services.
Not enough companies do this, of course, and of those that do, most do it more out of curiosity than anything else, Kingsley Jegan Joseph, senior product manager of Successforce.com, told CRM Buyer.
Of that small percentage of companies that actively monitor the blogosphere for mention of their products and services, real value-add can be had by contributing to the conversation, Joseph noted, "[E]specially when it comes to the introduction of new product lines. We have found that there are often a lot of questions people are asking."
![](/res/img/s.gif)