Repairs Administration & Assistant to Head of Repairs

Location:	Cape Town
Type:	Permanent

BASED AT:

ORMS Central Cape Town

RESPONSIBLE FOR:

Invoicing
Attending to walk in clients.
Liaising with clients and agents via E-mail and telephone
Liaising with clients on progress of repairs
GRV- loading supplier invoices
Sensor cleaning and firmware updates
Card recoveries
Responsible for your allocated repair agents
Submitting invoice and reports for all sensor cleans
Submitting a monthly report for all Canon warranty repairs completed
Requesting requisition for replacement of faulty Canon products
Invoicing Canon SA monthly for all warranty repairs carried out.
Sending out weekly quotation & collection reminders
Safekeeping of clients’ equipment
Packaging of completed jobs.
Arranging collection from clients and delivery to clients
Assigning repairs to technicians.

MINIMUM EDUCATIONAL QUALIFICATION REQUIRED:

Grade 12

INHERENT/SPECIFIC REQUIREMENTS TO DO THE JOB:

Fully computer literate
Technical background on camera equipment (advantageous)
Exceptional attention to detail
Work well in a team

SUMMARY OF JOB DESCRIPTION:

Booking equipment in for repairs/service
Creating job cards for repairs/sensor cleans
Sensor Cleans
Submitting report on sensor cleans and repairs

KEY PERFORMANCE AREAS:

Photographic knowledge
Excellent customer service
Computer literate
Able to communicate proficiently in English
Answering telephone calls in a professional and polite manner
Liaising with clients telephonically and via e-mail
Preparing quotes and forwarding them to clients for approval 

PERSONAL SKILLS /ATTRIBUTES:

Patience
Attention to detail
Problem solving
Well organized
Able to multitask.
Good writing skills & communication skills

Contact details:

Please send your CV in confidence to annette@orms.co.za

If you do not hear from us within 4 weeks, please consider your application as unsuccessful.

Posted on 26 Jul 10:04, Closing date 24 Sep