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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    Source: © Pixabay The latest research from the CMO Council finds that 83% of marketers say optimising media and audience for in-flight campaigns is either extremely (40%) or very (43%) important
    2 out of 3 marketers lack confidence in media marketing and advertising strategy

    11 Jan 2023

    Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023
    #BizTrends2023: The year of quality not quantity customer experience

      9 Jan 2023

    Source: © Cup of Couple WPP has acquired Fenom Digital to join WPP’s global commerce capability within Wunderman Thompson
    WPP increases global commerce capability through Fenom Digital acquisition

    6 Jan 2023

    Image supplied. The Saniss Awards recognise healthcare and wellbeing messaging
    Saniss Health and Wellbeing Awards recognise fundamental role of advertising

    4 Jan 2023

    Source: © Yan Krukau Brand resilience comes from the depth of your relationship with clients
    The importance of brand resilience

    30 Dec 2022

    Image supplied.
    What does the ideal customer look like?

      22 Dec 2022

    Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies
    Current CX strategies for winning and retaining customers fall short

    22 Dec 2022

    Image supplied: Nathalie Schooling and her son
    #BehindtheSelfie: Nathalie Schooling, founder of Nlighten

      14 Dec 2022

    Helm hits 1bn messages with DStv Assist
    Helm hits 1bn messages with DStv Assist

    Helm  13 Dec 2022

    How did Covid pre and post affect what channels consumers consume?
    How did Covid pre and post affect what channels consumers consume?

    Dentsu  6 Dec 2022

    SA's first B2B client experience handbook
    SA's first B2B client experience handbook

    Tinkwe Communications  30 Nov 2022

    Source:
    2023 trends to expect in marketing, beauty and travel

    29 Nov 2022

    Tian Horn, Hyland account manager, Southern Africa. Source: Supplied
    Keep personalisation from getting creepy - the 5 points of data rule

      25 Nov 2022

    Source: ©Olga Yastremska -
    Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

      24 Nov 2022

    Source: Clicks
    South Africa's most popular loyalty programmes revealed for 2022

    8 Nov 2022

    Source:
    CMOs and brands effectively lean into performance-driven content

      2 Nov 2022

    Source © UX Indonesia Brands' number one priority should be customer’s objectives
    Brands: Stop having one-night stands and grow up

      31 Oct 2022

    FutureYouX event - Discussing what's now and next in user experience design
    FutureYouX event - Discussing what's now and next in user experience design

    MakeReign  28 Oct 2022

    Source:
    Leveraging data to drive actionable insight on e-commerce platforms

      25 Oct 2022

    SSource © Clarisse Croset Few companies can get quite as comprehensive a view of a customer’s habits, interests, behaviors, and intentions as programmatic platforms such as Meta and Gooogle.
    7 tips to unlock the full power of machine learning for your campaigns

      24 Oct 2022

    Source © Ford Forld headquarters in Dearborn, Michigan, US
    Wieden & Kennedy gains Ford global ad account

    21 Oct 2022

    Source:
    Stop talking about yourself, you lazy marketer

      20 Oct 2022

    SA's top loyalty programmes for 2022 revealed
    SA's top loyalty programmes for 2022 revealed

    14 Oct 2022

    Stepping into the future of brand and customer experience
    Stepping into the future of brand and customer experience

    Ask Afrika  10 Oct 2022

    #Loeries22: The rise of the metaverse and the question of ethics
    #Loeries22: The rise of the metaverse and the question of ethics

      5 Oct 2022

    Webinar invitation: Amazwi abantu (voices of the people) - Capturing the real state of the nation at a societal level
    Webinar invitation: Amazwi abantu (voices of the people) - Capturing the real state of the nation at a societal level

    AfricaScope/GeoScope  30 Sep 2022

    Free legal help for all South Africans
    Free legal help for all South Africans

    Helm  29 Sep 2022

    Source:
    The alignment workshop: Unearthing opportunities

      27 Sep 2022

    #LunchtimeMarketing: 14 ways entrepreneurs need to evolve and lead
    #LunchtimeMarketing: 14 ways entrepreneurs need to evolve and lead

    23 Sep 2022

    Source © World Orgs Builders have launched a brand-new benefits programme, Builders+
    Builders launches Builders+ benefits programme

    22 Sep 2022

    Show more

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    Source: © Pixabay The latest research from the CMO Council finds that 83% of marketers say optimising media and audience for in-flight campaigns is either extremely (40%) or very (43%) important
    2 out of 3 marketers lack confidence in media marketing and advertising strategy

    11 Jan 2023

    Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023
    #BizTrends2023: The year of quality not quantity customer experience

     9 Jan 2023

    Source: © Cup of Couple WPP has acquired Fenom Digital to join WPP’s global commerce capability within Wunderman Thompson
    WPP increases global commerce capability through Fenom Digital acquisition

    6 Jan 2023

    Image supplied. The Saniss Awards recognise healthcare and wellbeing messaging
    Saniss Health and Wellbeing Awards recognise fundamental role of advertising

    4 Jan 2023

    Source: © Yan Krukau Brand resilience comes from the depth of your relationship with clients
    The importance of brand resilience

    30 Dec 2022

    Image supplied.
    What does the ideal customer look like?

     22 Dec 2022

    Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies
    Current CX strategies for winning and retaining customers fall short

    22 Dec 2022

    Image supplied: Nathalie Schooling and her son
    #BehindtheSelfie: Nathalie Schooling, founder of Nlighten

     14 Dec 2022

    Helm hits 1bn messages with DStv Assist
    Helm hits 1bn messages with DStv Assist

     13 Dec 2022

    How did Covid pre and post affect what channels consumers consume?
    How did Covid pre and post affect what channels consumers consume?

     6 Dec 2022

    SA's first B2B client experience handbook
    SA's first B2B client experience handbook

    Tinkwe Communications 30 Nov 2022

    Source:
    2023 trends to expect in marketing, beauty and travel

    29 Nov 2022

    Tian Horn, Hyland account manager, Southern Africa. Source: Supplied
    Keep personalisation from getting creepy - the 5 points of data rule

     25 Nov 2022

    Source: ©Olga Yastremska -
    Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

     24 Nov 2022

    Source: Clicks
    South Africa's most popular loyalty programmes revealed for 2022

    8 Nov 2022

    Source:
    CMOs and brands effectively lean into performance-driven content

     2 Nov 2022

    Source © UX Indonesia Brands' number one priority should be customer’s objectives
    Brands: Stop having one-night stands and grow up

     31 Oct 2022

    FutureYouX event - Discussing what's now and next in user experience design
    FutureYouX event - Discussing what's now and next in user experience design

     28 Oct 2022

    Source:
    Leveraging data to drive actionable insight on e-commerce platforms

     25 Oct 2022

    SSource © Clarisse Croset Few companies can get quite as comprehensive a view of a customer’s habits, interests, behaviors, and intentions as programmatic platforms such as Meta and Gooogle.
    7 tips to unlock the full power of machine learning for your campaigns

     24 Oct 2022

    Source © Ford Forld headquarters in Dearborn, Michigan, US
    Wieden & Kennedy gains Ford global ad account

    21 Oct 2022

    Source:
    Stop talking about yourself, you lazy marketer

     20 Oct 2022

    SA's top loyalty programmes for 2022 revealed
    SA's top loyalty programmes for 2022 revealed

    14 Oct 2022

    Stepping into the future of brand and customer experience
    Stepping into the future of brand and customer experience

     10 Oct 2022

    #Loeries22: The rise of the metaverse and the question of ethics
    #Loeries22: The rise of the metaverse and the question of ethics

     5 Oct 2022

    Webinar invitation: Amazwi abantu (voices of the people) - Capturing the real state of the nation at a societal level
    Webinar invitation: Amazwi abantu (voices of the people) - Capturing the real state of the nation at a societal level

     30 Sep 2022

    Free legal help for all South Africans
    Free legal help for all South Africans

     29 Sep 2022

    Source:
    The alignment workshop: Unearthing opportunities

     27 Sep 2022

    #LunchtimeMarketing: 14 ways entrepreneurs need to evolve and lead
    #LunchtimeMarketing: 14 ways entrepreneurs need to evolve and lead

    23 Sep 2022

    Source © World Orgs Builders have launched a brand-new benefits programme, Builders+
    Builders launches Builders+ benefits programme

    22 Sep 2022

    Journey forms by Social Places
    Journey forms by Social Places

     16 Sep 2022

    Source: © Vadim Guzhva Employee branding is a critical component of the customer experience
    Employee branding: Critical to customer experience

     14 Sep 2022

    Southfields acquires global consultancy, Migration
    Southfields acquires global consultancy, Migration

    Southfields 13 Sep 2022

    Image supplied: Imran Patel, chief experience officer at VMLY&R
    #BehindtheSelfie: Imran Patel, chief experience officer at VMLY&R

     7 Sep 2022

    #LunchtimeMarketing: Marketing directly to the consumer
    #LunchtimeMarketing: Marketing directly to the consumer

    2 Sep 2022

    Source:
    Did Twitter ignore basic security measures? A cybersecurity expert explains a whistleblower's claims

     2 Sep 2022

    Cellfind finalises partnership with Helm
    Cellfind finalises partnership with Helm

     30 Aug 2022

    Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit
    A novel CX concept: we are government's customers

     29 Aug 2022

    Source:
    Trigger the right bias in customers to give your brand an edge

     25 Aug 2022

    SA's R294bn online opportunity - a brave new world of omnichannel integration
    SA's R294bn online opportunity - a brave new world of omnichannel integration

    23 Aug 2022

    Show more

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