Account Manager / AE / Jnr Client Services Manager
| Remuneration: | basic salary |
| Location: | Johannesburg |
| Education level: | Diploma |
| Job level: | Junior/Mid |
| Own transport required: | Yes |
| Travel requirement: | Often |
| Type: | Permanent |
| Reference: | #CSM 2024 |
| Company: | CBR Marketing Solutions |
Company: CBR Marketing Solutions
Department: Client Services
Job purpose:
As a junior client services manager, you will support the senior client services manager on allocated portfolios. This full-time role requires an in-office presence, split between the client's site and the agency's office. You will engage closely with internal teams and external clients to ensure seamless project execution. Key responsibilities include leading certain portfolios, managing day-to-day tasks, coordinating project timelines, and maintaining communication between the agency, client, and CSM. You will collaborate daily with the senior CSM, assist in project prioritiaation and resource allocation, and ensure timely task completion. Additionally, you will handle administrative and operational requirements, oversee budgets, maintain social and digital platforms, and stay updated on industry trends. Essential attributes include resilience, assertiveness, and decision-making skills under the CSM's guidance. Experience in digital and social campaign management, event coordination, and through-the-line campaign oversight is advantageous. Financial acumen to track budgets and project costs is also required.
Key objectives:- Support the senior client services manager on the portfolio.
- Lead certain portfolios under the supervision of the senior CSM.
- Execute and manage day-to-day tasks with accuracy and professionalism within deadlines.
- Assist in creating project timelines and ensuring task completion from allocated resources.
- Brief internal teams, manage deadlines and deliverables, and drive the planning and execution of client projects.
- Be based at clients' offices for up to three days a week, and at the agency on the remaining days.
- Act as the key correspondent between the client, agency resources, and the CSM.
- Collaborate closely with the senior CSM for alignment on ongoing projects and new requests.
- Ensure appropriate resource allocation and management of delivery on deadlines.
- Support the CSM when they are not in the office.
- Assist with all admin and operational requirements.
- Handle CEs, chase, recons, budgets, and status upkeep.
- Monitor and maintain social and digital platforms and stay abreast of competitor activity and digital trends.
- Automotive experience is advantageous.
- Experience in 360 marketing applications, including digital and social campaign management, promotional event coordination, and through-the-line campaign management.
- Demonstrate resilience, assertiveness, and decision-making skills.
- Exhibit financial acumen by tracking budgets, project costs, and spending, and alerting on potential budget risks.
Key results:- Task completion and efficiency: Ensure precise execution and management of day-to-day tasks.
- Timely communication management: Handle communication queries, particularly during the CSM's absence.
- Stakeholder information coordination: Support and manage information from key stakeholders.
- Punctual administrative tasks: Complete timesheets accurately and promptly.
- Effective support and query resolution: Provide comprehensive assistance for queries and reporting requirements.
- Flexibility and adaptability: Handle diverse tasks effectively.
- Client collaboration and resource allocation: Act as the primary liaison between clients, agency resources, and the CSM.
- CSM support and operational management: Provide key support to the CSM during their absence.
- Financial oversight and marketing experience: Track budgets and project costs and leverage experience in 360 marketing applications.
- Industry awareness and decision-making: Stay updated with industry trends and competitor activities.
Ideal background:
Education: Diploma in administration and/or project management and/or related. Knowledgeable in digital components and requirements.
Experience: Preferred three to five years of experience as an account executive, preferably with an advertising agency or marketing background.
Competency profile:- Attention to detail and thorough administration skills.
- Optimal performance at all times for the best possible outcome.
- Excellent verbal and written communication skills.
- Strong character to fit into an existing team and culture.
- Must have a vehicle and valid driver’s licence.
- Deliver the highest level of service and professionalism.
- Expert conflict management skills.
- Expert problem-solving and solution delivery skills.
- Able to work under pressure and multi-task.
- Expert computer skills.
- Able to work individually and within a diverse team.
- Easily adaptable to different environments.
Apply now: Email your CV to nishar@cbrmarketing.co.za. Communication will only be made with shortlisted candidates. If you do not receive a reply within two weeks of the application date, please consider your application unsuccessful.
Posted on 02 Jul 11:26, Closing date 31 Aug
