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    Are AI and telemarketing competitors or allies? How they work together to boost sales
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    Rainer Gottschick, chief executive, Avis Rent a Car, Southern Africa.
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    Susan Rowan
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    Matt Ross, chief creative officer at King James Digital.
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    Report reveals customer aftermarket is afterthought for manufacturers
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    Simelane and Cooper.
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    Techsys Digital lands Johnnie Walker business
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    Designing for voice
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    Image credit: .
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     7 Nov 2017

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    Photo: Rudolph de Girardier. Source: Google Photos.
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    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

     31 Oct 2017

    Ask Afrika's Orange Index Awards: Taking away our emotions
    Ask Afrika's Orange Index Awards: Taking away our emotions

     27 Oct 2017

    Seven ways to embed your EFM programme to drive sales
    Seven ways to embed your EFM programme to drive sales

     26 Oct 2017

    If all banks closed today, would South Africans miss them?
    If all banks closed today, would South Africans miss them?

     26 Oct 2017

    Rainer Gottschick, chief executive, Avis Rent a Car, Southern Africa.
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     23 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

     23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

     20 Oct 2017

    Susan Rowan
    Client service is dead

    ,  17 Oct 2017

    Being the man in the supermarket
    Being the man in the supermarket

     16 Oct 2017

    Clicks Clubcard takes the lead in loyalty
    Clicks Clubcard takes the lead in loyalty

    13 Oct 2017

    Crimson, YouKnow launch social analytics-based trends report
    Crimson, YouKnow launch social analytics-based trends report

     12 Oct 2017

    Matt Ross, chief creative officer at King James Digital.
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    Report reveals customer aftermarket is afterthought for manufacturers
    Report reveals customer aftermarket is afterthought for manufacturers

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    Techsys Digital lands Johnnie Walker business
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    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management

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    AI is already here - we just call them Transformers!
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