Marketing & Media CRM, CX, UX
Submit newsAdvertiseSubscribe

Industries

All industriesAgricultureAutomotiveConstruction & EngineeringEducationEnergy & MiningEntrepreneurshipESG & SustainabilityFinanceHealthcareHR & ManagementICTLegalLifestyleLogistics & TransportManufacturingMarketing & MediaPropertyRetailTourism & Travel

Features

IAB Bookmarks AwardsYouth MonthIMC ConferenceLoeriesWomen's MonthCannes LionsBizTrendsOrchids and OnionsPendoring#StartupStoryMore Sections..

In the news

Publicis Groupe AfricaWorx GroupEast Coast RadioAfrican ResponseSME South AfricaBrand InfluenceBizcommunity.comRocketseedClockworkBroad MediaDelta Victor BravoDStv Media SalesAAA School of AdvertisingPrimedia BroadcastingKantarEnquire about a company Biz Press Office
Agriculture
Automotive
Construction & Engineering
Education
Energy & Mining
Entrepreneurship
ESG & Sustainability
Finance
Healthcare
HR & Management
ICT
Legal
Lifestyle
Logistics & Transport
Manufacturing
Marketing & Media
Property
Retail
Tourism & Travel

News

Industries

Companies

Jobs

Events

People

Video

Audio

Galleries

My Biz

Submit content

My Account

Advertise

CRM, CX, UX News South Africa

Subscribe & Follow

Advertise your job vacancies
    Post your Job Ad here >>

    Trending

    2 days 7 days 30 days By Industry
    Search jobs

    Jobs

    More jobsSubmit a jobOpen account
    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    Let's punish them for being loyal to us!
    Let's punish them for being loyal to us!

      15 Jan 2016

    Customer Experience World - Johannesburg 2016
    Customer Experience World - Johannesburg 2016

    The Focus Group  13 Jan 2016

    Image via
    Consumer trends in online shopping

    23 Dec 2015

    'Tis the season to go the extra mile for your customers
    'Tis the season to go the extra mile for your customers

      16 Dec 2015

    Leveraging big data for better business decisions in marketing
    Leveraging big data for better business decisions in marketing

      5 Nov 2015

    Image via
    Creating a better online experience for consumers

    3 Nov 2015

    Consumers' loyalty tempered by brand experience
    Consumers' loyalty tempered by brand experience

    3 Nov 2015

    Four steps to dealing with academic call centres at crunch time
    Four steps to dealing with academic call centres at crunch time

      29 Oct 2015

    Image via
    Experience, not price drives consumers' preferences in Africa

    20 Oct 2015

    Turning ducks into eagles
    Turning ducks into eagles

      19 Oct 2015

    ReMe: building loyalty via customers' phones
    ReMe: building loyalty via customers' phones

    15 Oct 2015

    For long-term loyalty, connect with your customers through unexpected moments of delight
    For long-term loyalty, connect with your customers through unexpected moments of delight

      14 Oct 2015

    The first CX Day Johannesburg
    The first CX Day Johannesburg

    Global CX Day  13 Oct 2015

    Image via Pexels
    Stay nimble and make loyalty trends happen

      8 Oct 2015

    South African consumers diminishing in brand loyalty
    South African consumers diminishing in brand loyalty

    7 Oct 2015

    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek
    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

    Just Perfect  7 Oct 2015

    How to save your business from difficult customers
    How to save your business from difficult customers

      2 Oct 2015

    From reach to resolution: A social customer service story
    From reach to resolution: A social customer service story

      28 Sep 2015

    Goodbye, brand!
    Goodbye, brand!

      25 Sep 2015

    A customer is for life, not just for Christmas
    A customer is for life, not just for Christmas

      23 Sep 2015

    Global CX Day - celebrating remarkable customer experiences
    Global CX Day - celebrating remarkable customer experiences

    Global CX Day  23 Sep 2015

    "Yes, baby, yes!" Faking customer experience almost always ends in separation
    "Yes, baby, yes!" Faking customer experience almost always ends in separation

      14 Sep 2015

    New job titles, old job descriptions
    New job titles, old job descriptions

      31 Aug 2015

    Image via Fotolia
    Customer service is customer acquisition

    24 Aug 2015

    Engaging customers through apps
    Engaging customers through apps

    18 Aug 2015

    Steps to effective customer experience management
    Steps to effective customer experience management

      5 Aug 2015

    Tralone Khoza
    Effective strategies when confronted by crisis - KFC and Marie Clarie

      4 Aug 2015

    Janene Matsukis
    Consumers shouldn't have to buy X and Y to experience Z

      3 Aug 2015

    [CEM Africa Summit] Shiny happy customers
    [CEM Africa Summit] Shiny happy customers

      29 Jul 2015

    Chris Moerdyk
    South African retailers are missing massive profit opportunities

      28 Jul 2015

    Show more

    More news

    Let's punish them for being loyal to us!
    Let's punish them for being loyal to us!

     15 Jan 2016

    Customer Experience World - Johannesburg 2016
    Customer Experience World - Johannesburg 2016

    The Focus Group 13 Jan 2016

    Image via
    Consumer trends in online shopping

    23 Dec 2015

    'Tis the season to go the extra mile for your customers
    'Tis the season to go the extra mile for your customers

     16 Dec 2015

    Leveraging big data for better business decisions in marketing
    Leveraging big data for better business decisions in marketing

     5 Nov 2015

    Image via
    Creating a better online experience for consumers

    3 Nov 2015

    Consumers' loyalty tempered by brand experience
    Consumers' loyalty tempered by brand experience

    3 Nov 2015

    Four steps to dealing with academic call centres at crunch time
    Four steps to dealing with academic call centres at crunch time

     29 Oct 2015

    Image via
    Experience, not price drives consumers' preferences in Africa

    20 Oct 2015

    Turning ducks into eagles
    Turning ducks into eagles

     19 Oct 2015

    ReMe: building loyalty via customers' phones
    ReMe: building loyalty via customers' phones

    15 Oct 2015

    For long-term loyalty, connect with your customers through unexpected moments of delight
    For long-term loyalty, connect with your customers through unexpected moments of delight

     14 Oct 2015

    The first CX Day Johannesburg
    The first CX Day Johannesburg

    Global CX Day 13 Oct 2015

    Image via Pexels
    Stay nimble and make loyalty trends happen

     8 Oct 2015

    South African consumers diminishing in brand loyalty
    South African consumers diminishing in brand loyalty

    7 Oct 2015

    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek
    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

    Just Perfect 7 Oct 2015

    How to save your business from difficult customers
    How to save your business from difficult customers

     2 Oct 2015

    From reach to resolution: A social customer service story
    From reach to resolution: A social customer service story

     28 Sep 2015

    Goodbye, brand!
    Goodbye, brand!

     25 Sep 2015

    A customer is for life, not just for Christmas
    A customer is for life, not just for Christmas

     23 Sep 2015

    Global CX Day - celebrating remarkable customer experiences
    Global CX Day - celebrating remarkable customer experiences

    Global CX Day 23 Sep 2015

    "Yes, baby, yes!" Faking customer experience almost always ends in separation
    "Yes, baby, yes!" Faking customer experience almost always ends in separation

     14 Sep 2015

    New job titles, old job descriptions
    New job titles, old job descriptions

     31 Aug 2015

    Image via Fotolia
    Customer service is customer acquisition

    24 Aug 2015

    Engaging customers through apps
    Engaging customers through apps

    18 Aug 2015

    Steps to effective customer experience management
    Steps to effective customer experience management

     5 Aug 2015

    Tralone Khoza
    Effective strategies when confronted by crisis - KFC and Marie Clarie

     4 Aug 2015

    Janene Matsukis
    Consumers shouldn't have to buy X and Y to experience Z

     3 Aug 2015

    [CEM Africa Summit] Shiny happy customers
    [CEM Africa Summit] Shiny happy customers

     29 Jul 2015

    [CEM Africa Summit] Employee satisfaction = customer satisfaction
    [CEM Africa Summit] Employee satisfaction = customer satisfaction

     28 Jul 2015

    Chris Moerdyk
    South African retailers are missing massive profit opportunities

     28 Jul 2015

    [CEM Africa Summit] CEM for the tech-enabled African future
    [CEM Africa Summit] CEM for the tech-enabled African future

     27 Jul 2015

    Image via Fotolia
    Contact centre is integral part of brand activism

     21 Jul 2015

    Image via Fotolia
    Using customer feedback as a growth strategy

    16 Jul 2015

    Aki Kalliatakis
    Twelve quick ways to build customer loyalty

     15 Jul 2015

    Loyalty by another name
    Loyalty by another name

     10 Jul 2015

    Mariaan Scott
    MyBroadband appoints a client relations manager

     6 Jul 2015

    Customer centric innovation - the heart of sustainable business growth
    Customer centric innovation - the heart of sustainable business growth

     30 Jun 2015

    CEM Summit develops 'Four Key Tracks' agenda
    CEM Summit develops 'Four Key Tracks' agenda

    24 Jun 2015

    Should you integrate your social media capabilities with the call centre?
    Should you integrate your social media capabilities with the call centre?

     22 Jun 2015

    Show more

    Let's do Biz