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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
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    Kantar’s Mzansi Consumer Barometer. Part 2

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    Consumers' loyalty tempered by brand experience

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    Four steps to dealing with academic call centres at crunch time

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    Turning ducks into eagles

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    ReMe: building loyalty via customers' phones

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    For long-term loyalty, connect with your customers through unexpected moments of delight

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    The first CX Day Johannesburg
    The first CX Day Johannesburg

    Global CX Day  13 Oct 2015

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      8 Oct 2015

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    South African consumers diminishing in brand loyalty

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    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

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    How to save your business from difficult customers

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    From reach to resolution: A social customer service story

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    Goodbye, brand!
    Goodbye, brand!

      25 Sep 2015

    A customer is for life, not just for Christmas
    A customer is for life, not just for Christmas

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    Global CX Day - celebrating remarkable customer experiences
    Global CX Day - celebrating remarkable customer experiences

    Global CX Day  23 Sep 2015

    "Yes, baby, yes!" Faking customer experience almost always ends in separation
    "Yes, baby, yes!" Faking customer experience almost always ends in separation

      14 Sep 2015

    New job titles, old job descriptions
    New job titles, old job descriptions

      31 Aug 2015

    Image via Fotolia
    Customer service is customer acquisition

    24 Aug 2015

    Engaging customers through apps
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    Steps to effective customer experience management
    Steps to effective customer experience management

      5 Aug 2015

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      4 Aug 2015

    Janene Matsukis
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      3 Aug 2015

    [CEM Africa Summit] Shiny happy customers
    [CEM Africa Summit] Shiny happy customers

      29 Jul 2015

    [CEM Africa Summit] Employee satisfaction = customer satisfaction
    [CEM Africa Summit] Employee satisfaction = customer satisfaction

      28 Jul 2015

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    [CEM Africa Summit] CEM for the tech-enabled African future
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    Image via Fotolia
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      21 Jul 2015

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      15 Jul 2015

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    Four steps to dealing with academic call centres at crunch time
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     29 Oct 2015

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    ReMe: building loyalty via customers' phones
    ReMe: building loyalty via customers' phones

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    For long-term loyalty, connect with your customers through unexpected moments of delight

     14 Oct 2015

    The first CX Day Johannesburg
    The first CX Day Johannesburg

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    Image via Pexels
    Stay nimble and make loyalty trends happen

     8 Oct 2015

    South African consumers diminishing in brand loyalty
    South African consumers diminishing in brand loyalty

    7 Oct 2015

    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek
    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

    Just Perfect 7 Oct 2015

    How to save your business from difficult customers
    How to save your business from difficult customers

     2 Oct 2015

    From reach to resolution: A social customer service story
    From reach to resolution: A social customer service story

     28 Sep 2015

    Goodbye, brand!
    Goodbye, brand!

     25 Sep 2015

    A customer is for life, not just for Christmas
    A customer is for life, not just for Christmas

     23 Sep 2015

    Global CX Day - celebrating remarkable customer experiences
    Global CX Day - celebrating remarkable customer experiences

    Global CX Day 23 Sep 2015

    "Yes, baby, yes!" Faking customer experience almost always ends in separation
    "Yes, baby, yes!" Faking customer experience almost always ends in separation

     14 Sep 2015

    New job titles, old job descriptions
    New job titles, old job descriptions

     31 Aug 2015

    Image via Fotolia
    Customer service is customer acquisition

    24 Aug 2015

    Engaging customers through apps
    Engaging customers through apps

    18 Aug 2015

    Steps to effective customer experience management
    Steps to effective customer experience management

     5 Aug 2015

    Tralone Khoza
    Effective strategies when confronted by crisis - KFC and Marie Clarie

     4 Aug 2015

    Janene Matsukis
    Consumers shouldn't have to buy X and Y to experience Z

     3 Aug 2015

    [CEM Africa Summit] Shiny happy customers
    [CEM Africa Summit] Shiny happy customers

     29 Jul 2015

    [CEM Africa Summit] Employee satisfaction = customer satisfaction
    [CEM Africa Summit] Employee satisfaction = customer satisfaction

     28 Jul 2015

    Chris Moerdyk
    South African retailers are missing massive profit opportunities

     28 Jul 2015

    [CEM Africa Summit] CEM for the tech-enabled African future
    [CEM Africa Summit] CEM for the tech-enabled African future

     27 Jul 2015

    Image via Fotolia
    Contact centre is integral part of brand activism

     21 Jul 2015

    Image via Fotolia
    Using customer feedback as a growth strategy

    16 Jul 2015

    Aki Kalliatakis
    Twelve quick ways to build customer loyalty

     15 Jul 2015

    Loyalty by another name
    Loyalty by another name

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    Customer centric innovation - the heart of sustainable business growth

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    CEM Summit develops 'Four Key Tracks' agenda

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    Should you integrate your social media capabilities with the call centre?

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    Omni-channel provides continuity of brand experience

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