Electronics Premium Collections Specialist

Remuneration:	R25000 - R50000 per month cost-to-company
Location:	Pretoria
Education level:	Degree
Job level:	Mid/Senior
Own transport required:	Yes
Type:	Permanent
Reference:	#FP116
Company:	Finding Personnel

Job title: Electronic Premium Collections Specialist  – for collections department.

Area: Pretoria East

Industry: Insurance

Salary/ CTC : R 25,000 – R 50,000 (depending on qualifications, experience and current earnings)

Report to: Chief financial officer and finance manager

Job overview:

The company requires the Electronic Premiums Collections Specialist to improve the operations of successful collections that will positively impact profitability.

Foster good working relationships with outsourced partners and all relevant stakeholders, i.e. Banks and the Payment Association of South Africa .

Formulate efficient and effective collections processes in line with strategic business objectives. This includes operational change & process improvement initiatives for the collection of Insurance premiums from policyholders.

Roles and responsibilities

• Develop and implement effective collection strategies and processes.
• Analyse collection data monthly, identify trends and identify and implement improvements to business processes.
• Provide monthly reports on collection activities, performance metrics, and trends to senior management.
• Collaborate with other departments such as finance, sales, and customer service to streamline collection processes and enhance overall efficiency.
• Review and update collection policies and procedures to ensure compliance with regulations.
• Maintain compliance with all collection and banking laws and regulations.
• Responsible for communication, business operations and administration with their collections partner.
• Responsible for the transactional banking relationship and business operations with our Bankers.

Minimum qualifications and requirements

• Qualification – Bachelor’s degree in Finance.
• At least five years of experience of electronic bank collections working in a Financial Services Industry.
• Knowledge and experience with Debi-check Mandate is essential
• Knowledge and experience with Money hub is essential
• Exposure to the Insurance industry will be an advantage.
• Ability to analyse data, identify trends, and develop actionable insights.
• Detail-oriented and highly organized with a focus on improving collection success rates.
• Proficiency in using collection software and Salesforce CRM systems.
• Strong knowledge of debt collection laws, regulations, and best practice.
• Initiative-taking and good problem-solving skills.
• Excellent communication and presentation skills with the ability to influence on all levels.
• Attention to detail and structured approach to work.
• Ability to work under pressure and meet deadlines.

The incumbent may be required to perform job related tasks other than that which is specified in this job description

Posted on 12 Jul 12:04, Closing date 10 Sep