Account Manager
Location: | Johannesburg |
Remote work: | Some remote work allowed |
Job level: | Mid |
Own transport required: | Yes |
Travel requirement: | Occasional |
Job policy: | Employment Equity position |
Type: | Contract |
Company: | AVLM Communication Solutions |
Job description
Job Title: Account Manager – ActivationsLocation: Hybrid (3x Office Days | 2x work from home)
Department: Client Services
Reports to: Business Director
Job Summary:
The account manager is responsible for managing client relationships, overseeing project execution, and ensuring the successful delivery of brand activations. This role requires a dynamic professional who can balance project management duties with exceptional client service, driving seamless activations and campaigns that meet client objectives.
Key Responsibilities:
- Client relationship management:
- Serve as the main point of contact for clients, building and nurturing strong, long-term relationships.
- Understand clients’ business goals and develop strategies to meet their objectives through effective activations.
- Provide regular updates, reports, and presentations to clients, ensuring transparency and satisfaction.
- Project management:
- Oversee the planning, execution, and delivery of brand activations and experiential marketing projects.
- Manage timelines, budgets, and resources to ensure projects are delivered on time and within scope.
- Collaborate with internal teams (creative, production, logistics) to coordinate activation deliverables.
- Proactively identify potential risks and develop mitigation strategies to ensure smooth project flow.
- Client service excellence:
- Provide outstanding customer service, ensuring client needs are met and exceeded at every stage of the activation process.
- Monitor client feedback and address concerns promptly to maintain a high level of client satisfaction.
- Offer strategic insights and guidance to help clients optimize the impact of their activations.
- Financial management:
- Prepare and manage project budgets, ensuring cost efficiency without compromising quality.
- Track expenses, approve invoices, and provide accurate financial reporting to clients and management.
- Seek opportunities for upselling or expanding services to grow client accounts.
- Team collaboration:
- Work closely with cross-functional teams to ensure that all elements of the activation align with client expectations and brand standards.
- Lead post-activation debriefs, analyzing the performance of projects and recommending improvements for future initiatives.
- Client service excellence: Exceptional interpersonal skills with a strong ability to build trust and maintain lasting client relationships.
- Project management expertise: Strong organizational and time management skills with experience in handling multiple projects simultaneously, meeting deadlines, and managing resources.
- Communication: Excellent written and verbal communication skills, able to convey ideas clearly and persuasively to both internal and external stakeholders.
- Problem-solving: Ability to anticipate challenges, find solutions, and adapt to changing client needs or project conditions.
- Financial acumen: Experience in budget management, financial reporting, and cost control to ensure profitability for both the client and the company.
- Attention to detail: A keen eye for quality and precision in project execution and client communications.
Qualifications:
- Marketing qualification, business, communications, or related field.
- Three to five years of experience in account management, preferably in activations, experiential marketing, or events.
- Proficient in project management software and tools.
- Strong understanding of the activations industry and current market trends.
- Ability to travel as needed for client meetings and on-site activation management.
- Competitive salary with performance-based incentives.
- Opportunity to work with a small but growing creative and dynamic team on exciting brand activations and campaigns.
- Career growth and professional development within a dynamic and growing company
Key capabilities and skills:
- Client service excellence: Exceptional interpersonal skills with a strong ability to build trust and maintain lasting client relationships.
- Project management expertise: Strong organizational and time management skills with experience in handling multiple projects simultaneously, meeting deadlines, and managing resources.
- Communication: Excellent written and verbal communication skills, able to convey ideas clearly and persuasively to both internal and external stakeholders.
- Problem-solving: Ability to anticipate challenges, find solutions, and adapt to changing client needs or project conditions.
- Financial acumen: Experience in budget management, financial reporting, and cost control to ensure profitability for both the client and the company.
- Attention to detail: A keen eye for quality and precision in project execution and client communications.
Posted on 18 Sep 10:41, Closing date 15 Oct
Account Manager
Job Title: Account Manager – Activations Location: Hybrid (3x Office Days | 2x work from home) Department: Client Services Reports to: Business...
Senior Accountant / Financial Manager
Our client is seeking an experienced financial manager/group accountant to oversee their financial operations and provide strategic guidance to ensure the financial...
Key Account Manager
Key account management and growth of existing accounts - printed carton packaging and litho printing for the FMCG sector. Required Ideally suited to a candidate...
Account Manager
Are you looking for Employment+Inspiration? Then we have a place for you! We're growing our client service team and we're looking for an account...
Senior Account Manager
Who are we: We are a dynamic and innovative sports-based company at the forefront of the marketing and sponsorship industry. Who we are looking for: A senior...
Key Account Manager
Exciting opportunity for a qualified, detail orientated person to grow and develop key accounts within Blue Chip clients (printed carton packaging) in the food...
Digital Marketing Account Manager
Broad Media is growing its digital marketing team and has a great opportunity for marketing and business graduates with 1-2 years of work experience. As a digital...
Office Administrator & Co-Ordinator
Office Administrator amp Co-Ordinator - George Western Cape nbsp
Point of Sales Cashier & Administrator
Point of Sales Cashier amp Administrator - George Western Cape nbsp
Digital Marketing Strategist
Who are we? We are a dynamic, forward-thinking digital marketing agency that partners with businesses to deliver innovative marketing solutions.
TV Production Project Manager
Main purpose of the Job: Our media and creative integrated agency is looking for a TV production project manager.
Digital Account Director
Main purpose of the job: The digital account director is responsible for leadership and overall management of the client relationship on one or multiple accounts.
Traffic and Operations Manager
Main purpose of the job: Our media and creative integrated agency is looking for a mid-weight operations manager to partner across all channels and departments...
Mid-Weight Media Strategist
Main purpose of the job: We are seeking an experienced senior media strategist to join our dynamic Media team.
Junior Producer – Seen TV
About Seen TV Seen TV is a media-tech company with 8M subs, invested in by Snapchat.
Traditional Media Planner
Who are we? A dynamic advertising agency based in Bryanston, specialising in delivering impactful media solutions across various sectors.