Motor Insurance Claims Consultant

Remuneration:	market-related
Location:	George
Job level:	Junior/Mid
Type:	Permanent
Reference:	#BH-63
Company:	Badger Holdings

About the company:

Pacific International Insurance is a licensed general insurance provider, offering reliable coverage for policyholders across Australia and New Zealand. Our diverse range of personal and business insurance solutions includes motor vehicle, pet, mobility equipment, professional indemnity, and general liability insurance.

About the product:

PD Insurance AU offers award-winning, affordable, and high-value pet and car insurance coverage.

The opportunity:

Are you a customer-focused, energetic, and passionate individual? We are on the hunt for a Claims Consultant to join our vibrant call centre team in George. This is your chance to make a real impact and be part of a dynamic team!

What’s the overall purpose of this position?

• Ensuring that claims are processed in an accurate and timely manner, mitigating claims costs in accordance with policy guidelines, delegated authorities’ industry laws and regulations.
• As a customer facing role, this position embraces our Soft Landings philosophy in ensuring a high level of customer service from lodgment to claim closure.
• In exchange, we will provide you with a fun and collaborative team environment, a supportive management system and the motivation to reach your full potential.

Some of the benefits:

• Competitive basic monthly salary with company benefits and contributions.
• Employee loyalty and long service rewards.
• Professional company-branded gear.
• Health benefits: exciting offers from our Lifestyle department to keep you fit and healthy!
• Our on-site coffee shop and restaurant are dedicated to our employees.
• Training and development: all newbies undergo a training programme to equip you with the knowledge and tools to thrive in your role.
• Working hours provide you with more flexibility during the day.
• Company transport available to the office.

We would love to receive your application if you meet the following requirements:

• Completed Grade 12 / National Senior Certificate.
• Excellent written and verbal communication skills in English. You will need a clear English accent and be able to understand the whacky Aussie and New Zealand accents!
• Intermediate-level computer skills.
• Prior experience in a customer service-orientated position.
• Strong attention to detail, organisational and administration skills.
• Willing to work “night-shift” hours (to accommodate the Australian and New Zealand operating hours of clients and colleagues).

Other skills that would be advantageous:

• Previous experience handling insurance claims or working in a financial services institution.
• Skills in negotiation, persuasion and investigation with customers and service providers.
• Sound interpersonal skills, building rapport with customers and service providers.
• Skilled in asking probing questions and gaining detailed information to support claims handling.

Working hours:

• Mondays to Fridays: 03h30 – 11h00 AM OR 00h00 – 07h30 AM (2 rotational shifts)

These working hours accommodates our clients and colleagues in Australia and New Zealand. Providing you with more flexibility during your day!

Posted on 03 Feb 10:44, Closing date 4 Mar