Internal Account Manager - ECG

Remuneration:	R15000 - R18000 per month cost-to-company
Location:	Durban
Education level:	Degree
Job level:	Mid/Senior
Own transport required:	Yes
Type:	Permanent
Reference:	#FP188
Company:	Finding Personnel

Job title: Internal account manager – ECG

Area: Durban, KwaZulu-Natal, South Africa

Industry: ICT

Salary / CTC: R 15,000 – R 18,000 (depending on current earnings, qualifications, and experience)

Report to: Sales manager

Job summary:

The purpose of this internal account manager position is to build and maintain strong relationships with customers, ensuring their needs are met whilst driving revenue and business growth.

Key responsibilities:

• Ensure the development of profitable sales and the achievement of sales targets in the Durban region
• Responsible for the internal management of a strategic account set
• Contact customers proactively to follow up on quotes and opportunities
• Attend to and initiate sales calls
• Develop and maintain strong customer relationships, understanding their business needs, challenges, and opportunities
• Identify and build relationships with key stakeholders
• Build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget on a continuous basis
• Implement the agreed business sales strategy
• Maximise sales by expanding orders and upselling
• Support the external sales team in implementing sales strategy and in developing new sales opportunities
• Serve as the primary point of contact for customers
• Act as liaison between customers and company departments to communicate and coordinate deliveries, general information, ETAs, and provide feedback
• Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met
• Prepare and compile all quotations as per specifications
• Process orders
• Process relevant delivery notes and documentation
• Meet and exceed the agreed SLAs on quoting and deliveries
• Negotiate prices to achieve sales targets
• Follow up on orders with other departments to meet SLAs
• Update the external account managers daily, providing them with feedback on accounts
• Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports
• Work closely with internal departments, including the brand and logistics teams, to ensure seamless execution of customer requirements
• Liaise with stores and dispatch regarding deliveries of all orders and supply of invoices
• Attend product training and acquire updated knowledge in terms of brands, products, and operating processes
• Update stock reports, backorders, and orders received on a daily basis
• Liaise with clients as well as partners on daily queries
• Work committedly within agreed-upon company-targeted budget revenue, marketing, and expense parameters
• Attend sales and brand events

Experience and knowledge:

• A minimum of two years of account management and sales experience
• Distribution experience is advantageous
• Understanding and/or experience within the commercial sector
• Working experience in a customer service environment
• Experience preparing and presenting quotations
• Experience developing sales plans and closing deals

Skills and education:

• Matric is essential
• A tertiary qualification in sales, business management, or IT will be an advantage
• Proven sales skills/ability
• Excellent verbal and written business communication skills
• Excellent interpersonal skills
• Good attention to detail
• Developed negotiation skills
• Good time management and well organised, i.e., deadline-driven, able to plan and prioritise a high workload
• Technology-driven
• Able to complete basic calculations (ability to work with numbers)

Personal attributes and qualities:

• Able to work in a pressured environment, to chase and meet targets
• Passionate about sales
• Excellent communicator
• Enjoys building customer relationships
• Good at collaboration and working as a team
• Good conflict management skills
• Interested in IT products and technology
• Strong administrative abilities
• Self-managed and able to take accountability
• Proactive individual with high energy
• Analytical thinker with the ability to problem-solve

Compliance competencies:

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual, and other requirements as mandated by the company code of conduct.
• Keep up to date with changes in applicable compliance obligations, controls, and measures relevant to the role.

Extras:

• Travel required: No
• Driver’s licence and vehicle: Yes
• Grooming: Must be well-groomed and present a positive corporate image
• Languages: English

Posted on 04 Sep 08:56, Closing date 2 Nov