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Internal Account Manager - ECG
Remuneration: | R15000 - R18000 per month cost-to-company |
Location: | Durban |
Education level: | Degree |
Job level: | Mid/Senior |
Own transport required: | Yes |
Type: | Permanent |
Reference: | #FP188 |
Company: | Finding Personnel |
Job title: Internal account manager – ECG
Area: Durban, KwaZulu-Natal, South Africa
Industry: ICT
Salary / CTC: R 15,000 – R 18,000 (depending on current earnings, qualifications, and experience)
Report to: Sales manager
Job summary:
The purpose of this internal account manager position is to build and maintain strong relationships with customers, ensuring their needs are met whilst driving revenue and business growth.
Key responsibilities:
- Ensure the development of profitable sales and the achievement of sales targets in the Durban region
- Responsible for the internal management of a strategic account set
- Contact customers proactively to follow up on quotes and opportunities
- Attend to and initiate sales calls
- Develop and maintain strong customer relationships, understanding their business needs, challenges, and opportunities
- Identify and build relationships with key stakeholders
- Build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget on a continuous basis
- Implement the agreed business sales strategy
- Maximise sales by expanding orders and upselling
- Support the external sales team in implementing sales strategy and in developing new sales opportunities
- Serve as the primary point of contact for customers
- Act as liaison between customers and company departments to communicate and coordinate deliveries, general information, ETAs, and provide feedback
- Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met
- Prepare and compile all quotations as per specifications
- Process orders
- Process relevant delivery notes and documentation
- Meet and exceed the agreed SLAs on quoting and deliveries
- Negotiate prices to achieve sales targets
- Follow up on orders with other departments to meet SLAs
- Update the external account managers daily, providing them with feedback on accounts
- Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports
- Work closely with internal departments, including the brand and logistics teams, to ensure seamless execution of customer requirements
- Liaise with stores and dispatch regarding deliveries of all orders and supply of invoices
- Attend product training and acquire updated knowledge in terms of brands, products, and operating processes
- Update stock reports, backorders, and orders received on a daily basis
- Liaise with clients as well as partners on daily queries
- Work committedly within agreed-upon company-targeted budget revenue, marketing, and expense parameters
- Attend sales and brand events
- A minimum of two years of account management and sales experience
- Distribution experience is advantageous
- Understanding and/or experience within the commercial sector
- Working experience in a customer service environment
- Experience preparing and presenting quotations
- Experience developing sales plans and closing deals
- Matric is essential
- A tertiary qualification in sales, business management, or IT will be an advantage
- Proven sales skills/ability
- Excellent verbal and written business communication skills
- Excellent interpersonal skills
- Good attention to detail
- Developed negotiation skills
- Good time management and well organised, i.e., deadline-driven, able to plan and prioritise a high workload
- Technology-driven
- Able to complete basic calculations (ability to work with numbers)
- Able to work in a pressured environment, to chase and meet targets
- Passionate about sales
- Excellent communicator
- Enjoys building customer relationships
- Good at collaboration and working as a team
- Good conflict management skills
- Interested in IT products and technology
- Strong administrative abilities
- Self-managed and able to take accountability
- Proactive individual with high energy
- Analytical thinker with the ability to problem-solve
- Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual, and other requirements as mandated by the company code of conduct.
- Keep up to date with changes in applicable compliance obligations, controls, and measures relevant to the role.
- Travel required: No
- Driver’s licence and vehicle: Yes
- Grooming: Must be well-groomed and present a positive corporate image
- Languages: English
Posted on 04 Sep 08:56, Closing date 2 Nov
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