Customer Success Manager

• Grade 12 (senior certificate) and a diploma or degree in IT management or business.
• A driver’s licence.
• More than five years of industry-relevant experience.
• Proven track record in successful sales and account management.
• Proficiency with Microsoft Office productivity applications.
• Experience working with customers and external audiences.

• Act as the primary contact for matters beyond the services teams, guiding and resolving issues effectively.
• Follow up on all open quotes, pending orders, ETAs, and solutions; update customers and sales tickets accordingly.
• Review every customer sales request to ensure it is fit for purpose before presenting quotes.
• Perform customer account administration to maintain accurate records in the organisation’s systems, including the customer master account schedule.
• Manage customer contract paperwork to ensure all contracts are current and signed.
• Attend customer and internal meetings as scheduled.

• Customer service
• Relationship management
• SAP Customer Relationship Management (CRM)
• Sales
• Account management
• Customer satisfaction
• Customer retention