Call Centre Agent

Location:	Centurion
Reference:	#CAW005572/Mallo
Company:	SydSen Recruit

We are seeking a dynamic individual to join our client's team as a call centre agent in Centurion, Gauteng.

Primary duties:

• Make outbound calls or send emails to follow up on leads and nurture clients according to project objectives.
• Capture, record, and report on new leads as they arrive.
• Manage designated inboxes to process client communications and take necessary actions.
• Liaise with client outlets to receive and act on qualified leads.
• Follow up on leads as scheduled.

Key responsibilities:

Lead nurturing

• Engage and nurture a specified number of consumers on behalf of our clients to achieve project goals.
• Make outbound calls and send emails to clients following our nurturing process.
• Accurately update lead information in our CRM system.
• Nurture all leads, both new and existing, following the Leads Nurturing Method (as outlined in the training manual).

Call volumes

• Maintain agreed outbound call volumes and be available to receive inbound calls.

Call quality

• Maintain a high level of professionalism and ensure conversations adhere to the provided talking agenda.

Conversion ratio

• Achieve a conversion ratio of at least 5% of leads processed.

Requirements/skills:

• Attention to detail
• Diligence
• Previous call center experience (beneficial)
• Ability to perform repetitive tasks
• Excellent telephone etiquette and clear pronunciation of English
• High school diploma (Matric)

Please note only candidates with the required experience will be contacted and considered. If you are not contacted, kindly consider your application unsuccessful.
 
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Posted on 15 Jul 14:46, Closing date 15 Aug