![Takealot sells fashion retailer Superbalist to private equity consortium](https://biz-file.com/c/2409/749826-64x64.jpg?5)
Trending
Show more
Jobs
- Repairs Administration & Assistant to Head of Repairs Cape Town
- Customer Service (UK) - Work from Home Nationwide
- Account Executive Cape Town
Subscribe to daily business and company news across 19 industries
×![Embrace self-service to improve customer experience](https://biz-file.com/c/2002/539010-208x117.jpg?2)
![Photo by Tim Mossholder on .](https://biz-file.com/c/2002/537909-208x117.jpg?2)
![Cromhout titles this: “I hate taking selfies, can you tell?”](https://biz-file.com/c/2002/538126-208x117.jpg?2)
![SA's 2Engage plans for further growth in Africa and abroad](https://biz-file.com/c/2002/538355-208x117.jpg?2)
![Your customers are your business model](https://biz-file.com/c/2002/537795-208x117.jpg?3)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/2002/537271-208x117.jpg?2)
CX will drive business in 2020
Paul McIntyre 7 Feb 2020
![Innervation acquires loyalty business from Tritech Media](https://biz-file.com/c/2002/537033-208x117.jpg?2)
![Pockets of CPG growth found amid squeezed consumer spending](https://biz-file.com/c/2002/536866-208x117.jpg?2)
![The case for loyalty programmes](https://biz-file.com/c/2002/536756-208x117.jpg?2)
![Connecting with customers on the ground is not dead](https://biz-file.com/c/2001/535862-208x117.jpg?2)
![Customer experience trumps product and price in 2020](https://biz-file.com/c/2001/535510-208x117.jpg?2)
![#BizTrends2020: SA trends for brick and mortar stores - the present and the future](https://biz-file.com/c/2001/535285-208x117.jpg?2)
![Key findings from the SA Annual Online Review Survey 2020](https://biz-file.com/c/2001/535271-208x117.png)
![#BizTrends2020: Faster and smarter - 8 retail trends for 2020](https://biz-file.com/c/2001/535113-208x117.jpg?1)
![Image source: .](https://biz-file.com/c/2001/534713-208x117.jpg?2)
![Winning ads featured in this week's Orchids and Onions column...](https://biz-file.com/c/2001/534060-208x117.jpg?2)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/2001/534264-208x117.jpg?2)
![#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want](https://biz-file.com/c/2001/533825-208x117.jpg?1)
![#BizTrends2020: The future of retailing in sub-Saharan Africa](https://biz-file.com/c/2001/533757-208x117.jpg?1)
![#BizTrends2020: Deepen SA's online retail growth trend](https://biz-file.com/c/2001/533637-208x117.jpg?1)
![#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes](https://biz-file.com/c/2001/533463-208x117.jpg?1)
![#BizTrends2020: How SA retailers can keep growing in a digital world](https://biz-file.com/c/2001/533363-208x117.jpg?1)
![#BizTrends2020: Africa's double-edged consumer demand](https://biz-file.com/c/2001/533348-208x117.jpg?1)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/1912/533005-208x117.jpg?2)
![Top trends retail leadership needs to know for 2020](https://biz-file.com/c/1912/532888-208x117.jpg?2)
![#BestofBiz 2019: Retail](https://biz-file.com/c/1912/532008-208x117.jpg?3)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/1912/531826-208x117.jpg?2)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/1912/531619-208x117.jpg?2)
![South African Black Friday shopping habits reviewed - M4Jam survey](https://biz-file.com/c/1912/531611-208x117.jpg?2)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/1912/530897-208x117.jpg?2)
More news
![Embrace self-service to improve customer experience](https://biz-file.com/c/2002/539010-208x117.jpg?2)
![Photo by Tim Mossholder on .](https://biz-file.com/c/2002/537909-208x117.jpg?2)
![Cromhout titles this: “I hate taking selfies, can you tell?”](https://biz-file.com/c/2002/538126-208x117.jpg?2)
![SA's 2Engage plans for further growth in Africa and abroad](https://biz-file.com/c/2002/538355-208x117.jpg?2)
![Your customers are your business model](https://biz-file.com/c/2002/537795-208x117.jpg?3)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/2002/537271-208x117.jpg?2)
CX will drive business in 2020
Paul McIntyre 7 Feb 2020
![Innervation acquires loyalty business from Tritech Media](https://biz-file.com/c/2002/537033-208x117.jpg?2)
![Pockets of CPG growth found amid squeezed consumer spending](https://biz-file.com/c/2002/536866-208x117.jpg?2)
![The case for loyalty programmes](https://biz-file.com/c/2002/536756-208x117.jpg?2)
![Connecting with customers on the ground is not dead](https://biz-file.com/c/2001/535862-208x117.jpg?2)
![Customer experience trumps product and price in 2020](https://biz-file.com/c/2001/535510-208x117.jpg?2)
![#BizTrends2020: SA trends for brick and mortar stores - the present and the future](https://biz-file.com/c/2001/535285-208x117.jpg?2)
![Key findings from the SA Annual Online Review Survey 2020](https://biz-file.com/c/2001/535271-208x117.png)
![#BizTrends2020: Faster and smarter - 8 retail trends for 2020](https://biz-file.com/c/2001/535113-208x117.jpg?1)
![Image source: .](https://biz-file.com/c/2001/534713-208x117.jpg?2)
![Winning ads featured in this week's Orchids and Onions column...](https://biz-file.com/c/2001/534060-208x117.jpg?2)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/2001/534264-208x117.jpg?2)
![#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want](https://biz-file.com/c/2001/533825-208x117.jpg?1)
![#BizTrends2020: The future of retailing in sub-Saharan Africa](https://biz-file.com/c/2001/533757-208x117.jpg?1)
![#BizTrends2020: Deepen SA's online retail growth trend](https://biz-file.com/c/2001/533637-208x117.jpg?1)
![#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes](https://biz-file.com/c/2001/533463-208x117.jpg?1)
![#BizTrends2020: How SA retailers can keep growing in a digital world](https://biz-file.com/c/2001/533363-208x117.jpg?1)
![#BizTrends2020: Africa's double-edged consumer demand](https://biz-file.com/c/2001/533348-208x117.jpg?1)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/1912/533005-208x117.jpg?2)
![Top trends retail leadership needs to know for 2020](https://biz-file.com/c/1912/532888-208x117.jpg?2)
![#BestofBiz 2019: Retail](https://biz-file.com/c/1912/532008-208x117.jpg?3)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/1912/531826-208x117.jpg?2)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/1912/531619-208x117.jpg?2)
![South African Black Friday shopping habits reviewed - M4Jam survey](https://biz-file.com/c/1912/531611-208x117.jpg?2)
![Image source: Gallo/Getty Images.](https://biz-file.com/c/1912/530897-208x117.jpg?2)
![Readying retail for the festive season](https://biz-file.com/c/1912/530829-208x117.jpg?2)
![How SA's online stores can manage the 'deadweight loss of Christmas'](https://biz-file.com/c/1912/530391-208x117.jpg?2)
![Customers can now contact Makro directly via WhatsApp](https://biz-file.com/c/1912/530193-208x117.jpg?2)
![Clicks announces Engen as new fuel rewards partner](https://biz-file.com/c/1912/529381-208x117.jpg?2)
![Strategies to unlock retail growth in 2020](https://biz-file.com/c/1911/529050-208x117.jpg?2)
![Meltwater reviews SA social media sentiment towards Black Friday](https://biz-file.com/c/1911/528661-208x117.jpg?2)
![Nearly R4k avg. spend predicted during Black Friday, Cyber Monday in SA](https://biz-file.com/c/1911/527952-208x117.jpg?2)
![#AskAfrikaAhaMoment: The brand loyalty shift explained](https://biz-file.com/c/1911/527944-208x117.jpg)
![What to consider before jumping on the Black Friday bandwagon](https://biz-file.com/c/1911/527730-208x117.jpg?2)
![Millennial, Gen X shoppers abandon in-store purchases to go online](https://biz-file.com/c/1911/527237-208x117.jpg?2)
![](/res/img/s.gif)