Two SA companies among Stevie Awards finalists for Sales and Customer Service

Image source: Stevie Awards Facebook.

*South African Finalists are highlighted in blue:

Front-Line Customer Service Professional of the Year - Business Services Industries

• CyberScout, Scottsdale, AZ USA: Vanessa DePiano, Fraud Investigator

DHL Express, Johannesburg, South Africa: Valencia Mahlalela, Frontline Customer Service Professional

Young Customer Service Professional of the Year - Business Services Industries

DHL Express, Johannesburg, South Africa: Karabo Lewele, Quality Assurance Specialist

Contact Center Professional of the Year

• Carbonite, Inc., Boston, MA USA: Becky Allen, Project Manager - Operations Support
• DHL Express Vietnam, Ho Chi Minh City, Vietnam: Tuan Manh , Customer Contact Center (CCC) Supervisor

DHL Express, Johannesburg, South Africa: Kevin Masina, Customer Service Business Support Analyst

DHL Express, Johannesburg, South Africa: Thabiso Aphane, Customer Services Development Manager

• VIZIO Inc., Irvine, CA USA: William Kranig, Call Center Allocation Analyst

Front-Line Customer Service Team of the Year - Technology Industries

• Adaptiva, Kirkland, WA USA: Adaptiva Support Exceeds Expectations: Achieves 100% Positive Customer Feedback for 14 Consecutive Months
• AireSpring, Van Nuys, CA USA: Transforming the Telco Customer Experience
• Biscom, Westford, MA USA: Why Biscom Support Still Thrives in a Self-Service World
• Black Box Corporation, Lawrence, PA USA: Excellent Pre- and Post-Sales Support Is Essential to Our Brand Promise
• CivicPlus Technical Support: CivicSupport, Manhattan, KS USA: CivicSupport® - An Exceptional Customer Experience Starts with Us.
• DataCore Software, Fort Lauderdale, FL USA: DataCore Technical Support Team
• Druva, Sunnyvale, CA USA: Druva's Customer First Team
• FluentStream Denver, CO USA: FluentStream is the Best Front-Line Customer Service Team of 2019
• HCSS, Sugar Land, TX USA: Providing our Customers ever-growing value
• HireVue, South Jordan, UT USA: Preventing, Optimizing, and Responding
• Loopio Inc., Toronto, Ontario, Canada: The Loopio Partnership Approach
• Mailchimp, Atlanta, GA USA: Becoming an All-in-one Marketing Platform: How Our Front-line Teams Helped Make it Happen
• OneCause, Indianapolis, IN USA: Improved Customer Experience with Real Impact
• Pushpay, Redmond, WA USA: Pushpay - Personalized Customer Care in the Digital Age
• Replicon, Inc., Redwood City, CA USA: Replicon's Customer Service Team Excels at Providing Hassle-free Customer Experience
• Seismic, San Diego, CA USA: Seismic Customer Success Team
• Spinnaker Support, Greenwood Village, CO USA:Oracle Support Team
• StarHub Ltd, Singapore: Transforming the StarHub Customer Experience Through #HelloChange
• UserTesting, San Francisco, CA USA: UserTesting Customer Support Team
• Valimail, San Francisco, CA USA: Valimail Enforce and Valimail Defend Customer Service Team
• Verimatrix, San Diego, CA USA: Verimatrix - Global Technical Support
• Wolters Kluwer's ELM Solutions, Houston, TX USA: ELM Solutions Client Success Management Excels in Improving the Customer Experience
• xneelo (formerly Hetzner), Durbanville, Cape Town, South Africa: Here to help, 24/7 - Humans at the Heart of our Hosting Service

Front-Line Customer Service Team of the Year - All Other Industries

• Agero, Medford, MA USA: Agero's Front-Line Customer Service Team
• DHL Express (Brazil) Ltda, São Paulo, Brazil: Quality with Excellence
• DHL Express, Dhaka, Bangladesh: DHL Express BD Front Line Team

DHL Express, Johannesburg, South Africa: South African Frontline Call Centre Team

• DHL Express Vietnam, Ho Chi Minh City, Vietnam: ICCC is not a program, it is our mindset and behaviour
• Guardian Storage, Pittsburgh, PA USA: Guardian Storage Front-Line Customer Service Team
• HomeServe USA, Norwalk, CT USA: Tech Specialist Team - Supporting Positive Outcomes for Customers
• HomeServe USA, Norwalk, CT USA: Tier 2 Supporting the Optimum Customer Journey
• Hunter Plastic Surgery, Charlestown, NSW, Australia: Hunter Plastic Surgery Power Team

Contact Center of the Year (Over 100 Seats) - Business Services Industries

• DHL Express, Johannesburg, South Africa: DHL Express South Africa Contact Center

Customer Service Department of the Year - Consumer Products & Services

• 4ocean, Boca Raton, FL USA
• Dell Technologies, APJ Premium Tech Support, Roundrock, TX USA
• Hisense USA, Suwanee, GA USA
• Optum Patient Acquisition and Retention (PAR), Phoenix, AZ USA
• Panera Bread, St. Louis, MO USA
• Sontiq, Inc., Nottingham, MD USA

xneelo (formerly Hetzner), Durbanville, Cape Town, South Africa

Customer Service Success - Technology Industries

• Blue Ocean Contact Centers, Halifax, NS Canada: Gazelles in the Mist: Creating an Excellent Tech Support Experience for Sophos Home
• Eazi-Apps, Leicester, United Kingdom: Supporting our customers with a unique business in a box solution
• IBM, Armonk, NY USA: Flawless execution in support of a divested business
• Intellis Labs, New York, NY USA: Succeeding at Customer Service by Transforming our Client-First Strategy
• Masergy, Plano, TX USA: Masergy Customer Service
• Patagonia Health, Cary, NC USA: “Mission Driven and Customer Focused”
• SIBME, Houston, TX USA: Our company is built by our customers for our customers

xneelo (formerly Hetzner), Durbanville, Cape Town, South Africa: Here to help, 24/7 - Humans at the Heart of our Hosting Service

Click here for a full list of finalists by category.

Gold, Silver, and Bronze Stevie Award placements from among the Finalists will be revealed during a gala banquet on Friday, 28 February at Caesars Palace in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie Awards, which organizes eight of the world’s leading business awards shows, including the prestigious International Business Awards and American Business Awards, and the Women|Future Conference.

More than 2,600 nominations from organisations of all sizes, in virtually every industry, in 48 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialised judging committees. Entries were considered in more than 90 categories for customer service and contact centre achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognise new products and services and solution providers.

Beginning today through 14 February, the general public may vote for their favourite providers of customer service in the People’s Choice Stevie Awards for Favourite Customer Service. Voting is open here. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honoured at the awards gala in Las Vegas on 28 February.