CRM news

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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A customer is for life, not just for Christmas

A customer is for life, not just for Christmas

Lisa Reid 23 Sep 2015

Woolworths still tops reputation survey but drops on 2014 score

Woolworths still tops reputation survey but drops on 2014 score

23 Sep 2015

Today's customer is king and holds all the power... © Elnur Amikishiyev –

What is this CX thing everyone is on about?

Mareli Smit 22 Sep 2015

Adré Schreuder, Founder & Chair at the South African Customer Satisfaction Index.

Shoppers are cheesed off

18 Sep 2015

Creating Stick(eez) customers

Creating Stick(eez) customers

Clive Evans 15 Sep 2015

"Yes, baby, yes!" Faking customer experience almost always ends in separation

"Yes, baby, yes!" Faking customer experience almost always ends in separation

Johan Botha 14 Sep 2015

Service with a smile: how a simple gesture could influence customer decision-making

Service with a smile: how a simple gesture could influence customer decision-making

Brandon Bester 2 Sep 2015

Hot tips for local shop owners

Hot tips for local shop owners

Aki Kalliatakis 25 Aug 2015

Knowledge Facory launches Matchmaker

20 Aug 2015

Improving your website's online shopping experience

Improving your website's online shopping experience

Sophie Baker 18 Aug 2015

Omnichannel strategies: what you need to know before implementation

Omnichannel strategies: what you need to know before implementation

Andre le Roux 12 Aug 2015

What do customers really want?

What do customers really want?

31 Jul 2015

[CEM Africa Summit] CGC: The new consumer economy

[CEM Africa Summit] CGC: The new consumer economy

Leigh Andrews 30 Jul 2015

[CEM Africa Summit] Shiny happy customers

[CEM Africa Summit] Shiny happy customers

Jessica Taylor 29 Jul 2015

[CEM Africa Summit] Social customer engagement as a social business enabler

[CEM Africa Summit] Social customer engagement as a social business enabler

Leigh Andrews 29 Jul 2015

[CEM Africa Summit] Employee satisfaction = customer satisfaction

[CEM Africa Summit] Employee satisfaction = customer satisfaction

Leigh Andrews 28 Jul 2015

[CEM Africa Summit] CEM for the tech-enabled African future

[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

Watch out for buy-outs

Watch out for buy-outs

22 Jul 2015

Most customers don't utilise self-service devices: FNB

Most customers don't utilise self-service devices: FNB

Gaongalelwe Moatshe 17 Jul 2015

Weathering the storm of brand switching

Sane Mdlalose 17 Jul 2015

Nedbank rolls out SA's first big data service

Nedbank rolls out SA's first big data service

16 Jul 2015

Excellerate Brand Management launched

16 Jul 2015

Robert Viljoen, Director of VavaVox.

Customer feedback and expanding your business

16 Jul 2015

Loyalty by another name

Loyalty by another name

Krystal Schär 10 Jul 2015

Argility announces Relex partnership

9 Jul 2015

Peninsula Beverages launches Customer Appreciation Week

Peninsula Beverages launches Customer Appreciation Week

8 Jul 2015

Why e-commerce companies need to reassess the 'traditional' call centre

Why e-commerce companies need to reassess the 'traditional' call centre

8 Jul 2015

Loyalty schemes are vital in the age of big data, research finds

Loyalty schemes are vital in the age of big data, research finds

7 Jul 2015

Customer experience, the key to remaining competitive in 2020

Customer experience, the key to remaining competitive in 2020

1 Jul 2015

tiramisustudio via

C-Suite must lead customer engagement: the Economist Intelligence Unit Study reveals

26 Jun 2015

More news

Adré Schreuder, Founder & Chair at the South African Customer Satisfaction Index.

Shoppers are cheesed off

18 Sep 2015

Creating Stick(eez) customers

Creating Stick(eez) customers

Clive Evans 15 Sep 2015

"Yes, baby, yes!" Faking customer experience almost always ends in separation

"Yes, baby, yes!" Faking customer experience almost always ends in separation

Johan Botha 14 Sep 2015

Service with a smile: how a simple gesture could influence customer decision-making

Service with a smile: how a simple gesture could influence customer decision-making

Brandon Bester 2 Sep 2015

Hot tips for local shop owners

Hot tips for local shop owners

Aki Kalliatakis 25 Aug 2015

Knowledge Facory launches Matchmaker

20 Aug 2015

Improving your website's online shopping experience

Improving your website's online shopping experience

Sophie Baker 18 Aug 2015

Omnichannel strategies: what you need to know before implementation

Omnichannel strategies: what you need to know before implementation

Andre le Roux 12 Aug 2015

What do customers really want?

What do customers really want?

31 Jul 2015

[CEM Africa Summit] CGC: The new consumer economy

[CEM Africa Summit] CGC: The new consumer economy

Leigh Andrews 30 Jul 2015

[CEM Africa Summit] Shiny happy customers

[CEM Africa Summit] Shiny happy customers

Jessica Taylor 29 Jul 2015

[CEM Africa Summit] Social customer engagement as a social business enabler

[CEM Africa Summit] Social customer engagement as a social business enabler

Leigh Andrews 29 Jul 2015

[CEM Africa Summit] Employee satisfaction = customer satisfaction

[CEM Africa Summit] Employee satisfaction = customer satisfaction

Leigh Andrews 28 Jul 2015

[CEM Africa Summit] CEM for the tech-enabled African future

[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

Watch out for buy-outs

Watch out for buy-outs

22 Jul 2015

Most customers don't utilise self-service devices: FNB

Most customers don't utilise self-service devices: FNB

Gaongalelwe Moatshe 17 Jul 2015

Weathering the storm of brand switching

Sane Mdlalose 17 Jul 2015

Nedbank rolls out SA's first big data service

Nedbank rolls out SA's first big data service

16 Jul 2015

Excellerate Brand Management launched

16 Jul 2015

Robert Viljoen, Director of VavaVox.

Customer feedback and expanding your business

16 Jul 2015

Loyalty by another name

Loyalty by another name

Krystal Schär 10 Jul 2015

Argility announces Relex partnership

9 Jul 2015

Peninsula Beverages launches Customer Appreciation Week

Peninsula Beverages launches Customer Appreciation Week

8 Jul 2015

Why e-commerce companies need to reassess the 'traditional' call centre

Why e-commerce companies need to reassess the 'traditional' call centre

8 Jul 2015

Loyalty schemes are vital in the age of big data, research finds

Loyalty schemes are vital in the age of big data, research finds

7 Jul 2015

Customer experience, the key to remaining competitive in 2020

Customer experience, the key to remaining competitive in 2020

1 Jul 2015

tiramisustudio via

C-Suite must lead customer engagement: the Economist Intelligence Unit Study reveals

26 Jun 2015

CEM Summit develops 'Four Key Tracks' agenda

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

Digital transformation: the new battleground for attracting and retaining customers

Shaun Dicker 24 Jun 2015

Is your business creating the best customer experiences in your industry?

Is your business creating the best customer experiences in your industry?

Peter Grobbelaar 23 Jun 2015

Should you integrate your social media capabilities with the call centre?

Should you integrate your social media capabilities with the call centre?

Bruce von Maltitz 22 Jun 2015

Research finds that smartphone users want apps, not help desks

Research finds that smartphone users want apps, not help desks

19 Jun 2015

Unlocking customer equity with valuable content

Unlocking customer equity with valuable content

Scott Cundill 15 Jun 2015

FNB connects customers with own SIM cards

FNB connects customers with own SIM cards

5 Jun 2015

Five ways to stop stressing out your customers

Five ways to stop stressing out your customers

Robert C. Johnson 5 Jun 2015

Omni-channel provides continuity of brand experience

4 Jun 2015

Customer experience F-Words

Customer experience F-Words

Chantel Botha 3 Jun 2015

Maximising customer interaction through social media

Maximising customer interaction through social media

Yolandi Ferreira 29 May 2015

21st Century customer loyalty and the Internet of Things

21st Century customer loyalty and the Internet of Things

Mark Mackay 29 May 2015

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

29 May 2015

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