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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

[CEM Summit] How to be great at customer service

[CEM Summit] How to be great at customer service

Jessica Taylor 15 Jul 2014

The big gorilla sits wherever he wants to... or maybe not

The big gorilla sits wherever he wants to... or maybe not

Aki Kalliatakis 14 Jul 2014

Lyndsey Moorhouse

How systems training can super-charge your customer service processes

Lyndsey Moorhouse 8 Jul 2014

You've clearly underestimated online reviews

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

New app links malls, stores, brands across SA

New app links malls, stores, brands across SA

30 Jun 2014

Loyalty programmes expand in South Africa

Loyalty programmes expand in South Africa

Jaco Oosthuizen 27 Jun 2014

Managing product data information

Managing product data information

Michael de Andrade 26 Jun 2014

Xpertek Contact partners with Turnstyle Solutions for social Wi-Fi services

Xpertek Contact partners with Turnstyle Solutions for social Wi-Fi services

Xpertek Contact 20 Jun 2014

Starbucks creates addict's customer experience trifecta

Starbucks creates addict's customer experience trifecta

Julian Diaz 19 Jun 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Local knowledge, service can stand up to international size

Local knowledge, service can stand up to international size

Felix Erken 6 Jun 2014

Satisfaction with mobile retail stores down

Satisfaction with mobile retail stores down

5 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

Switching brands gets easier online

Switching brands gets easier online

28 May 2014

Managing social media to build trust, conversations

Managing social media to build trust, conversations

Wynand Roos 21 May 2014

[Marketing Indaba: Part 2] Feeling the love: Building brand loyalty in the digisphere

Staff Reporter 19 May 2014

Improving online retail experience with management systems

Improving online retail experience with management systems

16 May 2014

Why customer satisfaction surveys are important

Why customer satisfaction surveys are important

Louise Robinson 2 May 2014

Aki Kalliatakis

Revive customer service over Easter

Aki Kalliatakis 10 Apr 2014

Supply chain survey underlines importance of customer service

Supply chain survey underlines importance of customer service

Kate Stubbs 9 Apr 2014

Who says loyalty doesn't pay?

Who says loyalty doesn't pay?

Amanda Cromhout 9 Apr 2014

Consumers in SA 'easily switch to rivals'

Consumers in SA 'easily switch to rivals'

Evan Pickworth 3 Apr 2014

The power of Humanness shown in The Ask Afrika Orange Index

The power of Humanness shown in The Ask Afrika Orange Index

2 Apr 2014

Connect to your customers

Connect to your customers

Tshwaraganang Tshikedi 1 Apr 2014

It's time to wine

It's time to wine

Jason (Frich) Frichol 31 Mar 2014

What do your customers really think of you?

What do your customers really think of you?

Bruce von Maltitz 19 Mar 2014

Customer service - it really is your problem

Customer service - it really is your problem

Su-Mari Du Bruyn 17 Mar 2014

Customers still king - supplychainforesight survey

Customers still king - supplychainforesight survey

12 Mar 2014

Dis-Chem rewards Legacy members

Dis-Chem rewards Legacy members

12 Mar 2014

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The big gorilla sits wherever he wants to... or maybe not

The big gorilla sits wherever he wants to... or maybe not

Aki Kalliatakis 14 Jul 2014

Lyndsey Moorhouse

How systems training can super-charge your customer service processes

Lyndsey Moorhouse 8 Jul 2014

You've clearly underestimated online reviews

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

New app links malls, stores, brands across SA

New app links malls, stores, brands across SA

30 Jun 2014

Loyalty programmes expand in South Africa

Loyalty programmes expand in South Africa

Jaco Oosthuizen 27 Jun 2014

Managing product data information

Managing product data information

Michael de Andrade 26 Jun 2014

Xpertek Contact partners with Turnstyle Solutions for social Wi-Fi services

Xpertek Contact partners with Turnstyle Solutions for social Wi-Fi services

Xpertek Contact 20 Jun 2014

Starbucks creates addict's customer experience trifecta

Starbucks creates addict's customer experience trifecta

Julian Diaz 19 Jun 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Local knowledge, service can stand up to international size

Local knowledge, service can stand up to international size

Felix Erken 6 Jun 2014

Satisfaction with mobile retail stores down

Satisfaction with mobile retail stores down

5 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

Switching brands gets easier online

Switching brands gets easier online

28 May 2014

Managing social media to build trust, conversations

Managing social media to build trust, conversations

Wynand Roos 21 May 2014

[Marketing Indaba: Part 2] Feeling the love: Building brand loyalty in the digisphere

Staff Reporter 19 May 2014

Improving online retail experience with management systems

Improving online retail experience with management systems

16 May 2014

Why customer satisfaction surveys are important

Why customer satisfaction surveys are important

Louise Robinson 2 May 2014

Aki Kalliatakis

Revive customer service over Easter

Aki Kalliatakis 10 Apr 2014

Supply chain survey underlines importance of customer service

Supply chain survey underlines importance of customer service

Kate Stubbs 9 Apr 2014

Who says loyalty doesn't pay?

Who says loyalty doesn't pay?

Amanda Cromhout 9 Apr 2014

Consumers in SA 'easily switch to rivals'

Consumers in SA 'easily switch to rivals'

Evan Pickworth 3 Apr 2014

The power of Humanness shown in The Ask Afrika Orange Index

The power of Humanness shown in The Ask Afrika Orange Index

2 Apr 2014

Connect to your customers

Connect to your customers

Tshwaraganang Tshikedi 1 Apr 2014

It's time to wine

It's time to wine

Jason (Frich) Frichol 31 Mar 2014

What do your customers really think of you?

What do your customers really think of you?

Bruce von Maltitz 19 Mar 2014

Customer service - it really is your problem

Customer service - it really is your problem

Su-Mari Du Bruyn 17 Mar 2014

Customers still king - supplychainforesight survey

Customers still king - supplychainforesight survey

12 Mar 2014

Dis-Chem rewards Legacy members

Dis-Chem rewards Legacy members

12 Mar 2014

Understanding customer behaviour through analytics

Understanding customer behaviour through analytics

David McWilliam 6 Mar 2014

Durbanville Hills launches wine club

Durbanville Hills launches wine club

26 Feb 2014

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Tips for improving ecommerce customer service

Charles Mburugu 19 Feb 2014

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Capturing the heart of customers

Andrew Cook 17 Feb 2014

International customer centricity solutions for Shoprite

International customer centricity solutions for Shoprite

6 Feb 2014

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Importance of dynamics in the customer era

6 Feb 2014

Communication vital in retaining customers

Communication vital in retaining customers

Derek Buchanan 29 Jan 2014

Are you a square peg in a round hole?

Are you a square peg in a round hole?

John French 24 Jan 2014

The importance of CEM in building business

The importance of CEM in building business

Steve Briggs 23 Jan 2014

Tips to keep customers happy

Tips to keep customers happy

Aki Kalliatakis 22 Jan 2014

Top five online retail trends for SA

Top five online retail trends for SA

Christy Turner 20 Jan 2014

The future is personalised engagement

The future is personalised engagement

Danette Breitenbach 16 Jan 2014

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