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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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[Marketing Indaba: Part 2] Feeling the love: Building brand loyalty in the digisphere

Staff Reporter 19 May 2014

Improving online retail experience with management systems

Improving online retail experience with management systems

16 May 2014

Why customer satisfaction surveys are important

Why customer satisfaction surveys are important

Louise Robinson 2 May 2014

Aki Kalliatakis

Revive customer service over Easter

Aki Kalliatakis 10 Apr 2014

Supply chain survey underlines importance of customer service

Supply chain survey underlines importance of customer service

Kate Stubbs 9 Apr 2014

Who says loyalty doesn't pay?

Who says loyalty doesn't pay?

Amanda Cromhout 9 Apr 2014

Consumers in SA 'easily switch to rivals'

Consumers in SA 'easily switch to rivals'

Evan Pickworth 3 Apr 2014

The power of Humanness shown in The Ask Afrika Orange Index

The power of Humanness shown in The Ask Afrika Orange Index

2 Apr 2014

Connect to your customers

Connect to your customers

Tshwaraganang Tshikedi 1 Apr 2014

It's time to wine

It's time to wine

Jason (Frich) Frichol 31 Mar 2014

What do your customers really think of you?

What do your customers really think of you?

Bruce von Maltitz 19 Mar 2014

Customer service - it really is your problem

Customer service - it really is your problem

Su-Mari Du Bruyn 17 Mar 2014

Customers still king - supplychainforesight survey

Customers still king - supplychainforesight survey

12 Mar 2014

Dis-Chem rewards Legacy members

Dis-Chem rewards Legacy members

12 Mar 2014

Understanding customer behaviour through analytics

Understanding customer behaviour through analytics

David McWilliam 6 Mar 2014

Durbanville Hills launches wine club

Durbanville Hills launches wine club

26 Feb 2014

Tips for improving ecommerce customer service

Tips for improving ecommerce customer service

Charles Mburugu 19 Feb 2014

Capturing the heart of customers

Capturing the heart of customers

Andrew Cook 17 Feb 2014

International customer centricity solutions for Shoprite

International customer centricity solutions for Shoprite

6 Feb 2014

Importance of dynamics in the customer era

Importance of dynamics in the customer era

6 Feb 2014

Communication vital in retaining customers

Communication vital in retaining customers

Derek Buchanan 29 Jan 2014

Are you a square peg in a round hole?

Are you a square peg in a round hole?

John French 24 Jan 2014

The importance of CEM in building business

The importance of CEM in building business

Steve Briggs 23 Jan 2014

Tips to keep customers happy

Tips to keep customers happy

Aki Kalliatakis 22 Jan 2014

Top five online retail trends for SA

Top five online retail trends for SA

Christy Turner 20 Jan 2014

The future is personalised engagement

The future is personalised engagement

Danette Breitenbach 16 Jan 2014

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Website strategy to enhance customer experience

Website strategy to enhance customer experience

Kele Pule 3 Dec 2013

SA consumers second most satisfied in the world

SA consumers second most satisfied in the world

6 Nov 2013

2013 Bollinger Exceptional Wine Service Award winner

2013 Bollinger Exceptional Wine Service Award winner

4 Nov 2013

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[Marketing Indaba: Part 2] Feeling the love: Building brand loyalty in the digisphere

Staff Reporter 19 May 2014

Improving online retail experience with management systems

Improving online retail experience with management systems

16 May 2014

Why customer satisfaction surveys are important

Why customer satisfaction surveys are important

Louise Robinson 2 May 2014

Aki Kalliatakis

Revive customer service over Easter

Aki Kalliatakis 10 Apr 2014

Supply chain survey underlines importance of customer service

Supply chain survey underlines importance of customer service

Kate Stubbs 9 Apr 2014

Who says loyalty doesn't pay?

Who says loyalty doesn't pay?

Amanda Cromhout 9 Apr 2014

Consumers in SA 'easily switch to rivals'

Consumers in SA 'easily switch to rivals'

Evan Pickworth 3 Apr 2014

The power of Humanness shown in The Ask Afrika Orange Index

The power of Humanness shown in The Ask Afrika Orange Index

2 Apr 2014

Connect to your customers

Connect to your customers

Tshwaraganang Tshikedi 1 Apr 2014

It's time to wine

It's time to wine

Jason (Frich) Frichol 31 Mar 2014

What do your customers really think of you?

What do your customers really think of you?

Bruce von Maltitz 19 Mar 2014

Customer service - it really is your problem

Customer service - it really is your problem

Su-Mari Du Bruyn 17 Mar 2014

Customers still king - supplychainforesight survey

Customers still king - supplychainforesight survey

12 Mar 2014

Dis-Chem rewards Legacy members

Dis-Chem rewards Legacy members

12 Mar 2014

Understanding customer behaviour through analytics

Understanding customer behaviour through analytics

David McWilliam 6 Mar 2014

Durbanville Hills launches wine club

Durbanville Hills launches wine club

26 Feb 2014

Tips for improving ecommerce customer service

Tips for improving ecommerce customer service

Charles Mburugu 19 Feb 2014

Capturing the heart of customers

Capturing the heart of customers

Andrew Cook 17 Feb 2014

International customer centricity solutions for Shoprite

International customer centricity solutions for Shoprite

6 Feb 2014

Importance of dynamics in the customer era

Importance of dynamics in the customer era

6 Feb 2014

Communication vital in retaining customers

Communication vital in retaining customers

Derek Buchanan 29 Jan 2014

Are you a square peg in a round hole?

Are you a square peg in a round hole?

John French 24 Jan 2014

The importance of CEM in building business

The importance of CEM in building business

Steve Briggs 23 Jan 2014

Tips to keep customers happy

Tips to keep customers happy

Aki Kalliatakis 22 Jan 2014

Top five online retail trends for SA

Top five online retail trends for SA

Christy Turner 20 Jan 2014

The future is personalised engagement

The future is personalised engagement

Danette Breitenbach 16 Jan 2014

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Website strategy to enhance customer experience

Website strategy to enhance customer experience

Kele Pule 3 Dec 2013

SA consumers second most satisfied in the world

SA consumers second most satisfied in the world

6 Nov 2013

2013 Bollinger Exceptional Wine Service Award winner

2013 Bollinger Exceptional Wine Service Award winner

4 Nov 2013

When more is not better

When more is not better

Danette Breitenbach 29 Oct 2013

International call centre opens in SA, offers 1000 jobs

International call centre opens in SA, offers 1000 jobs

22 Oct 2013

Get festive edge through technology

Get festive edge through technology

Ian Steyn 22 Oct 2013

Echo-Social launched to leverage social media

Echo-Social launched to leverage social media

18 Oct 2013

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BPO conference attracts global contact centre giants

11 Oct 2013

Do loyalty programmes work?

Do loyalty programmes work?

Noëleen Bruton 2 Oct 2013

Value added services essential in downturn market

Ian Steyn 1 Oct 2013

McDonald's brings back Mzansi Monopoly

McDonald's brings back Mzansi Monopoly

1 Oct 2013

Jaguar Land Rover appoints customer services director

18 Sep 2013

Go grocery shopping with eBucks

16 Sep 2013

Let's do Biz