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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    Customer loyalty, smoyalty
    Customer loyalty, smoyalty

    12 Jan 2022

    Source:
    Customer engagement trends for 2022

      7 Jan 2022

    Source:
    How are product and technology innovations helping digital transformation?

      5 Jan 2022

    #BizTrends2022: A year to be bold and other digital marketing predictions
    #BizTrends2022: A year to be bold and other digital marketing predictions

      5 Jan 2022

    #BizTrends2022: Covid-19 and the true power of communication
    #BizTrends2022: Covid-19 and the true power of communication

      5 Jan 2022

    Grant Lapping
    #BizTrends2022: Regulators and bigtech tame the digital Wild West

      5 Jan 2022

    Source: © Wavebreak Media Ltd
    Creating great digital experiences in 2022

      3 Jan 2022

    Source:
    Steering an agency through trying times

      30 Dec 2021

    Source: © Denis Putilov
    CX and UX: not the same thing

      22 Dec 2021

    Source: © diego vito cervo
    Customer experience: the key differentiator

    21 Dec 2021

    Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience
    Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

    Freshworks  14 Dec 2021

    Chat will boost sales for small businesses this holiday season
    Chat will boost sales for small businesses this holiday season

    9 Dec 2021

    Source: © rawpixel
    It's a mobile-first, digital consumption model in the Covid-era

      8 Dec 2021

    Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store
    Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

    Smart Media  6 Dec 2021

    Why mobile network operators need to provide enhanced CX
    Why mobile network operators need to provide enhanced CX

      3 Dec 2021

    Source:
    Developing a unified voice and view of the customer

      3 Dec 2021

    Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation
    Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

    , Wunderman Thompson  2 Dec 2021

    Source: © Mikko Lemola
    Technology key to brands' CRM

    2 Dec 2021

    Source: ©olegdudko
    Absa comes out tops in overall customer satisfaction metric

    30 Nov 2021

    Gathering customer data effectively to create great customer experiences
    Gathering customer data effectively to create great customer experiences

      25 Nov 2021

    Source: Supplied
    Pick n Pay now offers customer support via WhatsApp

    24 Nov 2021

    Source: Getty
    Omnichannel strategy, personalised CX to determine online winners this Black Friday

    24 Nov 2021

    Pitfalls of neglecting your email delivery
    Pitfalls of neglecting your email delivery

    , Everlytic  24 Nov 2021

    Committing to Black Friday can help your business win, year-round
    Committing to Black Friday can help your business win, year-round

      23 Nov 2021

    Source: ©Andriy Popov -
    #CEM21: Managing customer needs - Humans vs tech or human and tech?

      19 Nov 2021

    Source: Checkers
    South African Loyalty Awards winners announced for 2021

    18 Nov 2021

    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards
    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

    Wunderman Thompson  18 Nov 2021

    How can businesses foster customer and brand loyalty?
    How can businesses foster customer and brand loyalty?

      15 Nov 2021

    Source:
    The post-Covid world of sales has changed, have you?

      12 Nov 2021

    5 Tips for Shopify success
    5 Tips for Shopify success

    , Lebrau Press  29 Dec 2021

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    Customer loyalty, smoyalty
    Customer loyalty, smoyalty

    12 Jan 2022

    Source:
    Customer engagement trends for 2022

     7 Jan 2022

    Source:
    How are product and technology innovations helping digital transformation?

     5 Jan 2022

    #BizTrends2022: Covid-19 and the true power of communication
    #BizTrends2022: Covid-19 and the true power of communication

     5 Jan 2022

    Grant Lapping
    #BizTrends2022: Regulators and bigtech tame the digital Wild West

     5 Jan 2022

    #BizTrends2022: A year to be bold and other digital marketing predictions
    #BizTrends2022: A year to be bold and other digital marketing predictions

     5 Jan 2022

    Source: © Wavebreak Media Ltd
    Creating great digital experiences in 2022

     3 Jan 2022

    Source:
    Steering an agency through trying times

     30 Dec 2021

    Source: © Denis Putilov
    CX and UX: not the same thing

     22 Dec 2021

    Source: © diego vito cervo
    Customer experience: the key differentiator

    21 Dec 2021

    Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience
    Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

    Freshworks 14 Dec 2021

    Chat will boost sales for small businesses this holiday season
    Chat will boost sales for small businesses this holiday season

    9 Dec 2021

    Source: © rawpixel
    It's a mobile-first, digital consumption model in the Covid-era

     8 Dec 2021

    Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store
    Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

     6 Dec 2021

    Why mobile network operators need to provide enhanced CX
    Why mobile network operators need to provide enhanced CX

     3 Dec 2021

    Source:
    Developing a unified voice and view of the customer

     3 Dec 2021

    Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation
    Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

    ,  2 Dec 2021

    Source: © Mikko Lemola
    Technology key to brands' CRM

    2 Dec 2021

    Source: ©olegdudko
    Absa comes out tops in overall customer satisfaction metric

    30 Nov 2021

    Gathering customer data effectively to create great customer experiences
    Gathering customer data effectively to create great customer experiences

     25 Nov 2021

    Source: Supplied
    Pick n Pay now offers customer support via WhatsApp

    24 Nov 2021

    Source: Getty
    Omnichannel strategy, personalised CX to determine online winners this Black Friday

    24 Nov 2021

    Pitfalls of neglecting your email delivery
    Pitfalls of neglecting your email delivery

    ,  24 Nov 2021

    Committing to Black Friday can help your business win, year-round
    Committing to Black Friday can help your business win, year-round

     23 Nov 2021

    Source: ©Andriy Popov -
    #CEM21: Managing customer needs - Humans vs tech or human and tech?

     19 Nov 2021

    Source: Checkers
    South African Loyalty Awards winners announced for 2021

    18 Nov 2021

    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards
    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

     18 Nov 2021

    How can businesses foster customer and brand loyalty?
    How can businesses foster customer and brand loyalty?

     15 Nov 2021

    Source:
    The post-Covid world of sales has changed, have you?

     12 Nov 2021

    Where your backstory is a front page story
    Where your backstory is a front page story

     10 Nov 2021

    Teljoy refreshes brand for a new era of customer satisfaction
    Teljoy refreshes brand for a new era of customer satisfaction

    10 Nov 2021

    Brands need to reach out or lose out
    Brands need to reach out or lose out

    5 Nov 2021

    Using data to inform customer journey planning from a cultural perspective
    Using data to inform customer journey planning from a cultural perspective

     4 Nov 2021

    New reports highlights need for organisations to embrace biometrics
    New reports highlights need for organisations to embrace biometrics

    3 Nov 2021

    Source:
    Empowering social media agents to deliver great customer service

     2 Nov 2021

    Introvert vs extrovert: does brand personality really matter?
    Introvert vs extrovert: does brand personality really matter?

     28 Oct 2021

    Elizma Nolte
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    26 Oct 2021

    VDX.tv releases 2021 holiday video advertising guide for brands and retailers
    VDX.tv releases 2021 holiday video advertising guide for brands and retailers

     22 Oct 2021

    5 strategies to enhance SMB growth
    5 strategies to enhance SMB growth

     21 Oct 2021

    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

    Kinetic Events 19 Oct 2021

    Show more

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