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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
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    Kantar’s Mzansi Consumer Barometer. Part 2

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    Nicola Cooper, senior trend analyst and cultural strategist at Nicola Cooper & Associates.
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    #FutureFit Yourself: Stop manipulating NPS scores by incentivising your staff!

      17 Jan 2019

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    CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

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    Advertising is dead. Long live value-tising

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    Dali Tembo, managing director of Instant Grass International.
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    #BizTrends2019: Don't miss out on Google Shopping power because of poor feeds

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    Five ways to hack Google rankings (Kidding. You can't. But you can do this...)

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    Kirigo Kamore, content manager and global diversity champion at McCann Worldgroup.
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      14 Jan 2019

    Godfrey Parkin, CEO of Britefire and of Angaza.
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      14 Jan 2019

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    #BizTrends2019: Business excellence in Africa relies on customer centricity

      9 Jan 2019

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    #BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

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    #BizTrends2019: 4 Tech trends to watch for in 2019

      7 Jan 2019

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    From Europe to SA with love: 3 tips for South African marketers in 2019

      2 Jan 2019

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    Take care when hitching customers' emotions to your brandwagon

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      17 Dec 2018

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    Customer experience: The marriage of marketing and technology

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    Safeguard your customer relationships this Black Friday

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      12 Nov 2018

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    #ShopperInsights2019: Moving to frictionless commerce

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    Social media mining: Critical to CX management in the digital age
    Social media mining: Critical to CX management in the digital age

      8 Nov 2018

    British Airways highlights need for GDPR compliance
    British Airways highlights need for GDPR compliance

      7 Nov 2018

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    Why mobile is the gatekeeper of brand loyalty today

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    Chantel Botha, head of customer experience strategy and consulting at BrandLove.
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     23 Jan 2019

    Nicola Cooper, senior trend analyst and cultural strategist at Nicola Cooper & Associates.
    #BizTrends2019: South African business, meet your future consumer

     22 Jan 2019

    #BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want
    #BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

     21 Jan 2019

    #FutureFit Yourself: Stop manipulating NPS scores by incentivising your staff!
    #FutureFit Yourself: Stop manipulating NPS scores by incentivising your staff!

     17 Jan 2019

    CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more
    CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

    , Corinium Global Intelligence 17 Jan 2019

    Advertising is dead. Long live value-tising
    Advertising is dead. Long live value-tising

     16 Jan 2019

    Dali Tembo, managing director of Instant Grass International.
    #BizTrends2019: The year we rethink segmentation

     15 Jan 2019

    #BizTrends2019: Don't miss out on Google Shopping power because of poor feeds
    #BizTrends2019: Don't miss out on Google Shopping power because of poor feeds

     14 Jan 2019

    Five ways to hack Google rankings (Kidding. You can't. But you can do this...)
    Five ways to hack Google rankings (Kidding. You can't. But you can do this...)

     14 Jan 2019

    Kirigo Kamore, content manager and global diversity champion at McCann Worldgroup.
    #BizTrends2019: It's time to fully embrace the digifem consumer

     14 Jan 2019

    Godfrey Parkin, CEO of Britefire and of Angaza.
    #BizTrends2019: Brand building must become more about customer experience

     14 Jan 2019

    #BizTrends2019: Business excellence in Africa relies on customer centricity
    #BizTrends2019: Business excellence in Africa relies on customer centricity

     9 Jan 2019

    #BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?
    #BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

    ,  7 Jan 2019

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    #BizTrends2019: 4 Tech trends to watch for in 2019

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    From Europe to SA with love: 3 tips for South African marketers in 2019

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    Take care when hitching customers' emotions to your brandwagon

     21 Dec 2018

    Editor Kate Wilson with the December 2018 issue of Woolworths Taste.
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     18 Dec 2018

    Pfluegl explaining Tony Robbins' view on how human needs have changed.
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     17 Dec 2018

    Customer experience: The marriage of marketing and technology
    Customer experience: The marriage of marketing and technology

     10 Dec 2018

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    Image credit: lightwise via .
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    All the 2018 AfricaCom Awards winners

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    #AfricaCom2018: How to leapfrog when improving customer experience

     14 Nov 2018

    Safeguard your customer relationships this Black Friday
    Safeguard your customer relationships this Black Friday

     13 Nov 2018

    Customer expectations outpace brand experiences
    Customer expectations outpace brand experiences

     12 Nov 2018

    #ShopperInsights2019: Moving to frictionless commerce
    #ShopperInsights2019: Moving to frictionless commerce

     12 Nov 2018

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    Social media mining: Critical to CX management in the digital age

     8 Nov 2018

    British Airways highlights need for GDPR compliance
    British Airways highlights need for GDPR compliance

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    Why mobile is the gatekeeper of brand loyalty today

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    AfricaCom Awards 2018 finalists

    1 Nov 2018

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     1 Nov 2018

    Jacques Oberholzer, co-founder of Now Boarding
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     31 Oct 2018

    Louise Robinson, MD of CG Consulting.
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     29 Oct 2018

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     26 Oct 2018

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    How to keep a customer in the tech space

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    #BehindtheSelfie with... Stella Carter

     24 Oct 2018

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    Corporate content should be part of your DNA

     24 Oct 2018

    5 technologies improving retail customer engagement
    5 technologies improving retail customer engagement

     24 Oct 2018

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