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Are AI and telemarketing competitors or allies? How they work together to boost sales

Are AI and telemarketing competitors or allies? How they work together to boost salesDatabase360

Kantar’s Mzansi Consumer Barometer. Part 2

Kantar’s Mzansi Consumer Barometer. Part 2

11 Jul 2024

Pictured: Saajid Hoosen. Image supplied.

#BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

By Aa-isha Hassiem 5 Jul 2024

Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study

Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study

4 Aug 2017

Marriott International's new dynamic sales and marketing leadership team

Marriott's new super sales and marketing leadership team for Middle East and Africa

31 Jul 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

(c) Marcin Jucha -

#Newsmaker: Reimagining an education brand in Red & Yellow

Jessica Tennant 19 Jul 2017

Marketing in a recession and beyond

Marketing in a recession and beyond

Gill Randall 18 Jul 2017

The rise of enterprise experience

The rise of enterprise experience

Cleve Gibbon 18 Jul 2017

#Apex2017: Has connectiveness killed the big idea?

#Apex2017: Has connectiveness killed the big idea?

Danette Breitenbach 11 Jul 2017

#Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

#Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

Jessica Tennant 5 Jul 2017

The reformed art of client service in digital

The reformed art of client service in digital

Ashley Watts, Dentsu 5 Jul 2017

Loyal, long-term relationship building with Gen Z

Loyal, long-term relationship building with Gen Z

Lee Naik 20 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

The Promise Group team.

Narrowing that agency Scope(n) Promise of client satisfaction

Leigh Andrews 6 Jun 2017

OLC Experiential has a new space

OLC Experiential has a new space

Jessica Tennant 6 Jun 2017

Pezisa, Adao and Bus.

#IMCConf 2017: Cracking big ideas in the cognitive era

Leigh Andrews 1 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

#JunkStatus: It's squeaky bum time for South Africa

#JunkStatus: It's squeaky bum time for South Africa

Jedd Cokayne 31 May 2017

(c) Luca Bertolli -

There will always be someone who rains on your parade

Aki Kalliatakis 29 May 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Fighting fake news flames

Fighting fake news flames

Oresti Patricios 25 May 2017

Gen X: How to get the generation right (part 3)

Gen X: How to get the generation right (part 3)

Jessica Tennant 24 May 2017

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Jessica Tennant 23 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

How brands that disguise their origins do damage to their bottom line

How brands that disguise their origins do damage to their bottom line

Paurav Shukla 9 May 2017

Need for native speakers to create multilingual chatbots

Need for native speakers to create multilingual chatbots

4 May 2017

Warakorn Harnprasop ©

Customers likely to share positive experiences as much as bad experiences

4 May 2017

Finally get ROI from customer engagement by designing unforgettable brand experiences

BrandLove 4 May 2017

More news

Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study

Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study

4 Aug 2017

Marriott International's new dynamic sales and marketing leadership team

Marriott's new super sales and marketing leadership team for Middle East and Africa

31 Jul 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

(c) Marcin Jucha -

#Newsmaker: Reimagining an education brand in Red & Yellow

Jessica Tennant 19 Jul 2017

Marketing in a recession and beyond

Marketing in a recession and beyond

Gill Randall 18 Jul 2017

The rise of enterprise experience

The rise of enterprise experience

Cleve Gibbon 18 Jul 2017

#Apex2017: Has connectiveness killed the big idea?

#Apex2017: Has connectiveness killed the big idea?

Danette Breitenbach 11 Jul 2017

#Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

#Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

Jessica Tennant 5 Jul 2017

The reformed art of client service in digital

The reformed art of client service in digital

Ashley Watts, Dentsu 5 Jul 2017

Loyal, long-term relationship building with Gen Z

Loyal, long-term relationship building with Gen Z

Lee Naik 20 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

The Promise Group team.

Narrowing that agency Scope(n) Promise of client satisfaction

Leigh Andrews 6 Jun 2017

OLC Experiential has a new space

OLC Experiential has a new space

Jessica Tennant 6 Jun 2017

Pezisa, Adao and Bus.

#IMCConf 2017: Cracking big ideas in the cognitive era

Leigh Andrews 1 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

#JunkStatus: It's squeaky bum time for South Africa

#JunkStatus: It's squeaky bum time for South Africa

Jedd Cokayne 31 May 2017

(c) Luca Bertolli -

There will always be someone who rains on your parade

Aki Kalliatakis 29 May 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Fighting fake news flames

Fighting fake news flames

Oresti Patricios 25 May 2017

Gen X: How to get the generation right (part 3)

Gen X: How to get the generation right (part 3)

Jessica Tennant 24 May 2017

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Jessica Tennant 23 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

How brands that disguise their origins do damage to their bottom line

How brands that disguise their origins do damage to their bottom line

Paurav Shukla 9 May 2017

Need for native speakers to create multilingual chatbots

Need for native speakers to create multilingual chatbots

4 May 2017

Warakorn Harnprasop ©

Customers likely to share positive experiences as much as bad experiences

4 May 2017

Finally get ROI from customer engagement by designing unforgettable brand experiences

BrandLove 4 May 2017

(c) Joerg Hackemann -

Airline PR disasters and the lessons you can learn

Aki Kalliatakis 3 May 2017

Image supplied.

Skyfii rolls out its SaaS platform to 500 Woolworths' stores

2 May 2017

Image © Monnas Photography.

A truly sensory Experian experience

Leigh Andrews 21 Apr 2017

Experian SA MD Simon Russell © Monnas Photography.

Cementing the Mosaic of customer experience with Experian

Leigh Andrews 20 Apr 2017

Gumtree turns over a new leaf

Gumtree turns over a new leaf

20 Apr 2017

Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

20 Apr 2017

I am curious, respectful, practical, enthusiastic and agile. Mother, wife and friend.

#BehindtheSelfie with... Zonica Strydom

Leigh Andrews 19 Apr 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

Retailers shift away from Africa expansion

Colleen Goko 12 Apr 2017

Using loyalty programmes as a customer centricity aid

Using loyalty programmes as a customer centricity aid

Philip Stander, Communikay 12 Apr 2017