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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
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    Kantar’s Mzansi Consumer Barometer. Part 2

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    #BotConAfrica2016: Praekelt launches new multilingual chatbot

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      8 Nov 2016

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      7 Nov 2016

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    Adobe London Symposium: Putting customer experience first
    Adobe London Symposium: Putting customer experience first

      26 Oct 2016

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    How to improve your B2B customer experience

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    Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase
    Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase

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    Themba Nobanda
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    123RF
    Improvements to contact centre environment should be incremental

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      6 Oct 2016

    ROI on customer experience as simple as replacing these 'apps'
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      5 Oct 2016

    The customer experience ripple effect
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    Celebrating Global CX Day - a tribute to brand warriors!
    Celebrating Global CX Day - a tribute to brand warriors!

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    Customer experience is essential for your business
    Customer experience is essential for your business

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    The opportunities of "Siri" to brands
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      20 Sep 2016

    Spree develops app-first mobile shopping experience
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    When rules must be broken
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    123RF
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    Digitisation is not about building an app, it's about the customer's journey
    Digitisation is not about building an app, it's about the customer's journey

      24 Aug 2016

    Ian Fuhr
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      23 Aug 2016

    #CEMAfrica: The value of CX in emerging markets
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      17 Aug 2016

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      17 Aug 2016

    Cutting innovation costs by outsourcing innovation to the customer
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      17 Aug 2016

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    Five technologies that will change customer service by 2021
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    #BotConAfrica2016: Praekelt launches new multilingual chatbot
    #BotConAfrica2016: Praekelt launches new multilingual chatbot

    22 Nov 2016

    (c) Cathy Yeulet -
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     8 Nov 2016

    Winding down to year end means gearing up in a contact centre
    Winding down to year end means gearing up in a contact centre

     7 Nov 2016

    Appointment of POPI Information Regulator could mean earlier implementation
    Appointment of POPI Information Regulator could mean earlier implementation

     3 Nov 2016

    Pixabay
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     2 Nov 2016

    Pixabay
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     28 Oct 2016

    123RF
    Despite digital convenience, customers want personal contact

    28 Oct 2016

    Adobe London Symposium: Putting customer experience first
    Adobe London Symposium: Putting customer experience first

     26 Oct 2016

    How to improve your B2B customer experience
    How to improve your B2B customer experience

     26 Oct 2016

    Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase
    Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase

     25 Oct 2016

    Themba Nobanda
    Themba Nobanda appointed as Client Service Director for Dentsu Aegis Network Sub-Saharan Africa

     25 Oct 2016

    These customers ain't loyal... Or are they?
    These customers ain't loyal... Or are they?

     12 Oct 2016

    123RF
    Improvements to contact centre environment should be incremental

     6 Oct 2016

    123RF
    Consumer choice should extend to purchasing decision making

     6 Oct 2016

    ROI on customer experience as simple as replacing these 'apps'
    ROI on customer experience as simple as replacing these 'apps'

     5 Oct 2016

    The customer experience ripple effect
    The customer experience ripple effect

     5 Oct 2016

    Celebrating Global CX Day - a tribute to brand warriors!
    Celebrating Global CX Day - a tribute to brand warriors!

     4 Oct 2016

    Customer experience is essential for your business
    Customer experience is essential for your business

    3 Oct 2016

    The opportunities of "Siri" to brands
    The opportunities of "Siri" to brands

     20 Sep 2016

    Spree develops app-first mobile shopping experience
    Spree develops app-first mobile shopping experience

    15 Sep 2016

    When rules must be broken
    When rules must be broken

     6 Sep 2016

    123RF
    Your company doesn't need good content, it needs 10X content

     31 Aug 2016

    Digitisation is not about building an app, it's about the customer's journey
    Digitisation is not about building an app, it's about the customer's journey

     24 Aug 2016

    Ian Fuhr
    Sorbet's Ian Fuhr hits the nail on the head when it comes to brand loyalty

     23 Aug 2016

    #CEMAfrica: The value of CX in emerging markets
    #CEMAfrica: The value of CX in emerging markets

     17 Aug 2016

    If only it were this easy to create loyal customers! © Anyka –
    #CEMAfrica: Creating customers

     17 Aug 2016

    Cutting innovation costs by outsourcing innovation to the customer
    Cutting innovation costs by outsourcing innovation to the customer

     17 Aug 2016

    Customer experience management means nothing without measurement
    Customer experience management means nothing without measurement

     17 Aug 2016

    Five technologies that will change customer service by 2021
    Five technologies that will change customer service by 2021

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    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

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    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

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    Experts give insight in new report on the cultural connection to brand attraction

    26 Jul 2016

    Goodbye to competitive advantage, say hello to customer advantage
    Goodbye to competitive advantage, say hello to customer advantage

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    Customer experience with a 25-year guarantee?

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    Volatile markets should not impact CX investments

     18 Jul 2016

    Creating great customer service to elevate business
    Creating great customer service to elevate business

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    Persuasion marketing - the good and the almost convincing

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    Perfecting the human element of service delivery

     12 Jul 2016

    Key trends in data mining
    Key trends in data mining

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