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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
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    Context is king in the next wave of digital marketing

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    Satisfied customers don't mean repeat business

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    Unlocking value from customer relationships in 2015

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    Three simple rules for your online store this festive season

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    Tis the season to be... delivering

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    Feed your customers festive this season

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    Hellopeter.com platform acquired by consortium of entrepreneurs
    Hellopeter.com platform acquired by consortium of entrepreneurs

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    Communication lessons from The Steve & Nancy Saga: A Sorbet Story

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    Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

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    Avoid lawyers and be human...

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    Woolies and the frog that croaked
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    Madelise Grobler
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    Consumer trust is based on advertiser investment, not expenditure
    Consumer trust is based on advertiser investment, not expenditure

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    Bad customer service: Take 'A WHIP' to it
    Bad customer service: Take 'A WHIP' to it

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    10 mistakes that could jeopardise your company
    10 mistakes that could jeopardise your company

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    Creating a 30-hour work week
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    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

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    What is your digital media interaction policy?

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    The internet has changed our brains: Has your company stayed the same?
    The internet has changed our brains: Has your company stayed the same?

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    Ivanna Granelli
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    Photo via 123RF
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    Context is king in the next wave of digital marketing
    Context is king in the next wave of digital marketing

     23 Jan 2015

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    Satisfied customers don't mean repeat business

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    Unlocking value from customer relationships in 2015

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    Three simple rules for your online store this festive season

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    Tis the season to be... delivering

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    Feed your customers festive this season

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    Hellopeter.com platform acquired by consortium of entrepreneurs
    Hellopeter.com platform acquired by consortium of entrepreneurs

    28 Nov 2014

    Communication lessons from The Steve & Nancy Saga: A Sorbet Story
    Communication lessons from The Steve & Nancy Saga: A Sorbet Story

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    Image credit: Ambella
    Top eight corporate gifts of 2014

    Ambella Corporate & Promotional Gifts 26 Nov 2014

    Customer Experience 2.0: The Next Chapter in Customer Experience Innovation
    Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

    The Focus Group 24 Nov 2014

    Avoid lawyers and be human...
    Avoid lawyers and be human...

     19 Nov 2014

    Service: two wrong feet and ugly shoes
    Service: two wrong feet and ugly shoes

     19 Nov 2014

    Suren Govender
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     19 Nov 2014

    Woolies and the frog that croaked
    Woolies and the frog that croaked

    17 Nov 2014

    A lesson for Cell C - you could have turned a moan into a tribute
    A lesson for Cell C - you could have turned a moan into a tribute

    14 Nov 2014

    Madelise Grobler
    Make your company speak for itself in five simple steps

     14 Nov 2014

    Consumer trust is based on advertiser investment, not expenditure
    Consumer trust is based on advertiser investment, not expenditure

     11 Nov 2014

    Bad customer service: Take 'A WHIP' to it
    Bad customer service: Take 'A WHIP' to it

     11 Nov 2014

    10 mistakes that could jeopardise your company
    10 mistakes that could jeopardise your company

     10 Nov 2014

    Creating a 30-hour work week
    Creating a 30-hour work week

     8 Nov 2014

    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

     3 Nov 2014

    What is your digital media interaction policy?
    What is your digital media interaction policy?

     2 Nov 2014

    The internet has changed our brains: Has your company stayed the same?
    The internet has changed our brains: Has your company stayed the same?

     31 Oct 2014

    Ivanna Granelli
    Telecoms call centres must create a learning culture

     31 Oct 2014

    Six of the worst customer service practices... and how to fix them
    Six of the worst customer service practices... and how to fix them

     28 Oct 2014

    Ivanna Granelli
    Breaking the expensive call centre cycle of recruiting, training and churning

     15 Oct 2014

    Photo via 123RF
    Complicated language costs companies money

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    New age marketing in the era of the cloud
    New age marketing in the era of the cloud

     9 Oct 2014

    How to use social CRM to simplify your business and increase sales
    How to use social CRM to simplify your business and increase sales

     9 Oct 2014

    Quinton Pienaar
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    Authentic loyalty through brand utility

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    Trust - the new commodity in business

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    Retailers! One size does not fit all

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