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Are AI and telemarketing competitors or allies? How they work together to boost sales

Are AI and telemarketing competitors or allies? How they work together to boost salesDatabase360

Kantar’s Mzansi Consumer Barometer. Part 2

Kantar’s Mzansi Consumer Barometer. Part 2

11 Jul 2024

Pictured: Saajid Hoosen. Image supplied.

#BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

By Aa-isha Hassiem 5 Jul 2024

Real-time insight a misnomer

Andries Noeth 2 Aug 2013

Know thy customer! Is it easier said than done?

Nicole Zetler 29 Jul 2013

In the Zone with MWEB Entrepreneur: NWJ Jewellery - Outshining the competition

In the Zone with MWEB Entrepreneur: NWJ Jewellery - Outshining the competition

29 Jul 2013

Five tips for using feedback to improve customer experience

Five tips for using feedback to improve customer experience

26 Jul 2013

[Biz Takeouts Lineup] 66: Shopper marketing and radio advertising with Y&R

[Biz Takeouts Lineup] 66: Shopper marketing and radio advertising with Y&R

24 Jul 2013

Europcar's B2B portal addresses customers' demand

Europcar's B2B portal addresses customers' demand

18 Jul 2013

How to use social media to help generate sales

Keith Fenner 15 Jul 2013

Experiential marketing is driving online consumer engagement

Pete Hutchings 11 Jul 2013

SA private medical aids not really all that different in customer satisfaction

SA private medical aids not really all that different in customer satisfaction

10 Jul 2013

The Customer is still 'King', says PBT Group

The Customer is still 'King', says PBT Group

9 Jul 2013

Customer experience metrics: The key to success

Deon Scheepers 3 Jul 2013

Tiffany Markman

Plain language may not be what you think it is

Tiffany Markman 28 Jun 2013

Harriet Gavshon

Does branded content in the broadcast space work?

Harriet Gavshon 24 Jun 2013

Start taking steps now for POPI enactment

24 Jun 2013

Big data puts pressure on business intelligence

22 Jun 2013

Lean Advertising: It just had to happen

Sid Peimer 20 Jun 2013

Source moves to Primedia head office

15 Jun 2013

Standard launches its loyalty programme

Standard launches its loyalty programme

Phakamisa Ndzamela 12 Jun 2013

Fast food industry achieves high customer satisfaction score

Fast food industry achieves high customer satisfaction score

11 Jun 2013

Mark Schefermann

Listen, learn and "out-care"

Mark Schefermann 5 Jun 2013

Let customers app into your CRM

Yaron Assabi 23 May 2013

Natasha McClymont

Safeguarding the brand you've built

Natasha McClymont 21 May 2013

Aki Kalliatakis

How to deal with delays, kill queues

Aki Kalliatakis 16 May 2013

Belief + behaviour = trust

Wayne Harrison 10 May 2013

Will the R1,5 billion SAA borrowed rescue it?

Chris Moerdyk 7 May 2013

Get familiar with the Ombud process

Get familiar with the Ombud process

2 May 2013

Why brands should behave more like entrepreneurs

Felix Kessel 23 Apr 2013

Why business to consumer communication is broken

Lee Hartman 19 Apr 2013

Hosting is the norm, not the exception

Jed Hewson 16 Apr 2013

High operating costs impact customer service in Africa

4 Apr 2013

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Know thy customer! Is it easier said than done?

Nicole Zetler 29 Jul 2013

In the Zone with MWEB Entrepreneur: NWJ Jewellery - Outshining the competition

In the Zone with MWEB Entrepreneur: NWJ Jewellery - Outshining the competition

29 Jul 2013

Five tips for using feedback to improve customer experience

Five tips for using feedback to improve customer experience

26 Jul 2013

[Biz Takeouts Lineup] 66: Shopper marketing and radio advertising with Y&R

[Biz Takeouts Lineup] 66: Shopper marketing and radio advertising with Y&R

24 Jul 2013

Europcar's B2B portal addresses customers' demand

Europcar's B2B portal addresses customers' demand

18 Jul 2013

How to use social media to help generate sales

Keith Fenner 15 Jul 2013

Experiential marketing is driving online consumer engagement

Pete Hutchings 11 Jul 2013

SA private medical aids not really all that different in customer satisfaction

SA private medical aids not really all that different in customer satisfaction

10 Jul 2013

The Customer is still 'King', says PBT Group

The Customer is still 'King', says PBT Group

9 Jul 2013

Customer experience metrics: The key to success

Deon Scheepers 3 Jul 2013

Tiffany Markman

Plain language may not be what you think it is

Tiffany Markman 28 Jun 2013

Harriet Gavshon

Does branded content in the broadcast space work?

Harriet Gavshon 24 Jun 2013

Start taking steps now for POPI enactment

24 Jun 2013

Big data puts pressure on business intelligence

22 Jun 2013

Lean Advertising: It just had to happen

Sid Peimer 20 Jun 2013

Source moves to Primedia head office

15 Jun 2013

Standard launches its loyalty programme

Standard launches its loyalty programme

Phakamisa Ndzamela 12 Jun 2013

Fast food industry achieves high customer satisfaction score

Fast food industry achieves high customer satisfaction score

11 Jun 2013

Mark Schefermann

Listen, learn and "out-care"

Mark Schefermann 5 Jun 2013

Let customers app into your CRM

Yaron Assabi 23 May 2013

Natasha McClymont

Safeguarding the brand you've built

Natasha McClymont 21 May 2013

Aki Kalliatakis

How to deal with delays, kill queues

Aki Kalliatakis 16 May 2013

Belief + behaviour = trust

Wayne Harrison 10 May 2013

Will the R1,5 billion SAA borrowed rescue it?

Chris Moerdyk 7 May 2013

Get familiar with the Ombud process

Get familiar with the Ombud process

2 May 2013

Why brands should behave more like entrepreneurs

Felix Kessel 23 Apr 2013

Why business to consumer communication is broken

Lee Hartman 19 Apr 2013

Hosting is the norm, not the exception

Jed Hewson 16 Apr 2013

High operating costs impact customer service in Africa

4 Apr 2013

Strat planning for client service and non-planners: Cape Town, 10 April

Stratplanning 3 Apr 2013

Dr Tracy Dunbar

Actionable insight from data

Dr Tracy Dunbar 2 Apr 2013

Analysing the CRM needs of a midsize business

Paul Anderson 2 Apr 2013

Does the digital customer experience demand breaking old rules?

Chantel Botha 28 Mar 2013

When "truth" is just a word

When "truth" is just a word

Chris Grant 21 Mar 2013

Top trends that will shape the rewards industry

Top trends that will shape the rewards industry

Jolandé Duvenage 19 Mar 2013

80% of all creative work fails before one word of copy is written

Stratplanning 19 Mar 2013

If you're content, we're content

If you're content, we're content

Bizcommunity.com 18 Mar 2013

Poorly installed VOIP leads to 'toll fraud'

Poorly installed VOIP leads to 'toll fraud'

18 Mar 2013

Sweet Tooth gets development partner

18 Mar 2013

Aki Kalliatakis

Consumers could make mincemeat of suppliers

Aki Kalliatakis 15 Mar 2013