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Are AI and telemarketing competitors or allies? How they work together to boost salesDatabase360

Kantar’s Mzansi Consumer Barometer. Part 2

11 Jul 2024

Pictured: Saajid Hoosen. Image supplied.

#BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

By Aa-isha Hassiem 5 Jul 2024

Helping to improve Cape Town's customer service

10 Dec 2007

Promoting SA gets new impetus with CRM

4 Dec 2007

Ready your business for the ‘silly season'

Ian Donovan 3 Dec 2007

How to win customers' trust and loyalty

Issa Sikiti da Silva 22 Nov 2007

Innovation is alive and well and living in loyalty programs

9 Nov 2007

Customer loyalty: invest in it, but don't over-invest

Dave McMillan, Carolyn Costley and Michele Akoorie 7 Nov 2007

CRM applications set to double in value

1 Nov 2007

Customer-focused companies will shine

25 Oct 2007

Increase direct mail response rate by 30%

Konni Hoferichter 17 Oct 2007

CRM application taps into consumer behaviour

15 Oct 2007

Loyalty card gets an upgrade

10 Oct 2007

Solutions to service delivery crisis?

Jerry Schuitema 17 Sep 2007

When someone telephones your company...

7 Sep 2007

The right way to complain

Howard Badler 30 Aug 2007

Report reveals top CRM vendors

23 Aug 2007

Research finds retailers must overhaul loyalty programmes

20 Aug 2007

Is your company ready for CRM technologies?

Glen Ansell 2 Aug 2007

Survey reveals best movie club in SA

2 Aug 2007

Audio CD to facilitate customer access

12 Jul 2007

Create an experience customers want

Roger Strain 10 Jul 2007

Launch of Good Service Awards 2007

18 Jun 2007

How customer complaints can boost your business

Jean Moncrieff 25 Apr 2007

Conservative US consumer trends to spread?

Chris Moerdyk 24 Apr 2007

Integrated systems offer efficiency, control for franchise businesses

1 Mar 2007

Customers – your most valuable asset

Fraser Lamb 20 Feb 2007

How to deal with cranky old customers

Chris Moerdyk 5 Feb 2007

Telkom creates new challenge for call centres

Chris Moerdyk 6 Dec 2006

iBurst opens high-tech showroom

1 Nov 2006

Customer care blog for iBurst

19 Oct 2006

Finally! Affordable CRM for both David and Goliath

Starship Systems 26 Sep 2006

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