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Are AI and telemarketing competitors or allies? How they work together to boost salesDatabase360

Kantar’s Mzansi Consumer Barometer. Part 2

11 Jul 2024

Pictured: Saajid Hoosen. Image supplied.

#BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

By Aa-isha Hassiem 5 Jul 2024

Research finds retailers must overhaul loyalty programmes

20 Aug 2007

Is your company ready for CRM technologies?

Glen Ansell 2 Aug 2007

Survey reveals best movie club in SA

2 Aug 2007

Audio CD to facilitate customer access

12 Jul 2007

Create an experience customers want

Roger Strain 10 Jul 2007

Launch of Good Service Awards 2007

18 Jun 2007

How customer complaints can boost your business

Jean Moncrieff 25 Apr 2007

Conservative US consumer trends to spread?

Chris Moerdyk 24 Apr 2007

Integrated systems offer efficiency, control for franchise businesses

1 Mar 2007

Customers – your most valuable asset

Fraser Lamb 20 Feb 2007

How to deal with cranky old customers

Chris Moerdyk 5 Feb 2007

Telkom creates new challenge for call centres

Chris Moerdyk 6 Dec 2006

iBurst opens high-tech showroom

1 Nov 2006

Customer care blog for iBurst

19 Oct 2006

Finally! Affordable CRM for both David and Goliath

Starship Systems 26 Sep 2006

Turning customer service into a profit centre

Heath Turner 12 Sep 2006

Benefits of customer retention strategies

25 Aug 2006

Helping to build customer relationships

Dr Pieter Streicher 5 Jun 2006

You can fire customers

Peter Gilbert 9 Jan 2006

BEE vendor management software solution

11 Dec 2005

Virgin Atlantic frequent fliers can take their miles to outer space

7 Dec 2005

Cape contact centre industry hits 39% growth

30 Nov 2005

Microsoft CRM 3.0 demo coming soon to a dialogue box near you

24 Nov 2005

2010 is five years away - and our service still sucks

Nathalie Leonard 2 Nov 2005

Evolving Consumer Relations Marketing in a new Digital World

Alex Meiring 8 Sep 2005

Meeting contact centre requirements

Nicholas Maweni 24 Aug 2005

CRM does not equal 'customer service'

Ronelle van Rensburg 27 Jun 2005

Number crunching

Rod Jones 13 Jun 2005

Contact Centres to participate in global benchmarking study

30 May 2005

Loyalty not dead in South Africa

6 Apr 2005

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