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Source: © 123rf South Africans are demonstrating resilience and adaptability in response to inflationary pressures, but this has led to a decline in alcohol and fast food purchases

Inflationary pressures see alcohol and fast food purchases declineDanette Breitenbach

Transforming the supermarket experience: Elevate your retail space with Smart Media

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Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

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Shift in shopping behaviour

13 Nov 2008

Customer service: Now more than ever...

Vincent Deschamps 11 Nov 2008

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Robert Cell 10 Nov 2008

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Evolution of the retail industry in the 21st century

5 Nov 2008

Stop giving your customers reasons to leave

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Christian Science Monitor to cease daily publication

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29 Oct 2008

Customer chat tricks of the trade

Anand Chopra 28 Oct 2008

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James Martin 27 Oct 2008

UK online buyers go for seconds

24 Oct 2008

Advertising returns - the long-term investment plan

15 Oct 2008

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David Bogoslaw 13 Oct 2008

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9 Oct 2008

Consumer or customer?

Denis Pombriant 9 Oct 2008

Online customer service: Mixing live talk with automated tech

Robert Williams 8 Oct 2008

How to know customers' needs before they do

Scott Herron 6 Oct 2008

Contact centres invest in CRM to improve customer retention

Aphrodite Brinsmead 3 Oct 2008

Boosting SA customer service

29 Sep 2008

How small stores can lure holiday shoppers

John Tozzi 29 Sep 2008

ANC political crisis spells uncertainty for South African BPO sector

Peter Ryan 25 Sep 2008

Countdown to the holidays: 100 days to ramp up

Luc Vezina 23 Sep 2008

Retail pharmacy conference highlights benefits of MTM

19 Sep 2008

Marketing the unseen

Claus Jakobsen 17 Sep 2008

Ruminations on CRM following Gartner's industry bash

Erika Morphy 17 Sep 2008

Dialing up an effective call centre startup plan

Jennifer Heldt Powell 15 Sep 2008

New children's advertising code welcomed

15 Sep 2008

The long wait for mobile CRM: Are we there yet?

Erika Morphy 10 Sep 2008

More news

Shift in shopping behaviour

13 Nov 2008

Customer service: Now more than ever...

Vincent Deschamps 11 Nov 2008

To keep customers coming back, get personal

Robert Cell 10 Nov 2008

Customers for life

John Boe 6 Nov 2008

Evolution of the retail industry in the 21st century

5 Nov 2008

Stop giving your customers reasons to leave

Irwin Kramer 5 Nov 2008

Cape convention centre contributes R2.7 billion to SA's GDP

31 Oct 2008

Christian Science Monitor to cease daily publication

Gavin O'Malley 29 Oct 2008

Centre launched to provide best-in-class after-sales service

29 Oct 2008

Customer chat tricks of the trade

Anand Chopra 28 Oct 2008

Enterprise feedback management: Getting inside your customers' heads

James Martin 27 Oct 2008

UK online buyers go for seconds

24 Oct 2008

Advertising returns - the long-term investment plan

15 Oct 2008

How to beat irksome automated customer service systems

Jon Yates 14 Oct 2008

Keeping customers in a crummy economy

David Bogoslaw 13 Oct 2008

How would you like a new SIM card?

9 Oct 2008

Consumer or customer?

Denis Pombriant 9 Oct 2008

Online customer service: Mixing live talk with automated tech

Robert Williams 8 Oct 2008

How to know customers' needs before they do

Scott Herron 6 Oct 2008

Contact centres invest in CRM to improve customer retention

Aphrodite Brinsmead 3 Oct 2008

Boosting SA customer service

29 Sep 2008

How small stores can lure holiday shoppers

John Tozzi 29 Sep 2008

ANC political crisis spells uncertainty for South African BPO sector

Peter Ryan 25 Sep 2008

Countdown to the holidays: 100 days to ramp up

Luc Vezina 23 Sep 2008

Retail pharmacy conference highlights benefits of MTM

19 Sep 2008

Marketing the unseen

Claus Jakobsen 17 Sep 2008

Ruminations on CRM following Gartner's industry bash

Erika Morphy 17 Sep 2008

Dialing up an effective call centre startup plan

Jennifer Heldt Powell 15 Sep 2008

New children's advertising code welcomed

15 Sep 2008

The long wait for mobile CRM: Are we there yet?

Erika Morphy 10 Sep 2008

Digital signage grabs, engages, and informs

8 Sep 2008

N.B.: These findings are based on 21 mobile ad campaigns across a variety of industries. (Alcohol, Automotive, Consumer Electronice, CPG, Entertainment, Financial Services, Retail, Telecomm, Travel) The averages could significantly change as the number of campaigns increases, so any comparison made to them is directional.

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When angry customers fight back

Erika Morphy 2 Sep 2008

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Derek Engelbrecht 1 Sep 2008

Mall store directory at the touch of a screen

29 Aug 2008

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John Boe 27 Aug 2008

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John Yaggie 26 Aug 2008

Selling online to industrial buyers overseas

Karen E. Klein 25 Aug 2008

Customer wows can beat economic woes

Fiona Ross 20 Aug 2008

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