However, with the fast growing digital environment and budget constraints, we're moving into an era where clients prefer having all their marketing and PR needs met under one roof.
It is more convenient (operationally and financially) to pay a single service provider to manage all aspects of a company's PR strategy - traditional and online activity and marketing - than paying multiple agencies. Not only does this save them money but it saves today's most scarce commodity: time.
Many PR agencies have latched onto this trend by expanding their service offering with an equal balance of traditional and online PR, in order to give the best service and retain their clients.
As PR agencies, we should strive to bring these services under one roof, if we want to become indispensable to our existing and future clients.
How to do this:
This should be fairly easy to do. It will allow you to compare the current status of your service offerings and actual capabilities. Your website and corporate profile should summarise the bulk of your offerings - it is after all the virtual front door of your business.
Your findings should help to highlight any areas that may be lacking. For example, if you are a traditional PR agency and your client wants to expand in the social media realm, this should be an indication that you should either:
Once you've identified the gaps, you can now decide on steps to take to secure your company as the main client service provider with the necessary offerings.
These are but a few steps to take to ensure that you keep ahead of your client needs. Adjusting may not be easy but it will be well worth it in the long run. Times are tough and when the tough gets going, the going gets digital!