Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
At the end of this hands-on workshop, the participants will acquire the proven skills to:
Identify the cost of quality - waste, rework and failure
Determine productivity and productivity ratios
Create appropriate metrics for management
Develop a problem solving orientation including the proven eight step process
Review the performance and agree outcomes
Create a conflict management capability
Sponsorships is required to present this two-day workshop to all SME's in need.
| Company name : PM Accelrated Learning |
| Contact name : Farooq Parker |
| Telephone number : 021 637 1684/o84 30 5922 |
| Email address : pmalearning@mighty.co.za |