Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
Your customers know when you’re faking it
Cristelle Snyman
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What's brewing online?
29 Sep 2009
The big challenge for ad agencies
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Equal treatment of customers pays off
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Data: the lifeblood of any CRM programme
Davina Wertheimer 17 Aug 2009
Developing a CRM strategy
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Turning constructive feedback into gold
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CRM for the ‘new middle class'
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Social CRM requires integrated approach
Graham Mansfield 7 Aug 2009
SMS becomes a business tool
Jennigay Coetzer 21 Jul 2009
To err is human; sending an email to correct it, questionable
Jordan Ayan 10 Jul 2009
Social media is a people problem
Roger Hislop 11 Jun 2009
Bank joins Twitter for CRM purposes
22 May 2009
Software as a service comes of age
Roger Strain 12 May 2009
Twitter to the people
Herman Manson 11 May 2009
Don't blame staff for bad service
Pete Smith 8 Apr 2009
Boost ROI on CRM by effective change management
Diane Bartlett 17 Mar 2009
Good customer relations begin at the bottom
25 Feb 2009
Getting ROI from mobile marketing
Russel Stromin 28 Jan 2009
Be careful what budgets you cut
Chris Moerdyk 26 Jan 2009
![[2009 trends] Talking to your target market in 2009](https://biz-file.com/c/0901/25207-80x80.gif)
