Junior Claims Consultant - Short Term Claims

• Delivering excellent client services from first notification of loss to claims closure.
• Recording claim information including details about loss, date etc and informing client of requirements and next steps.
• Ensuring that claims are processed in an accurate and timely manner, mitigating claims cost in accordance with policy guidelines.
• Providing client service to clients regarding claim status updates and progress reports.
• Answer telephonic and e-mail queries from clients and stakeholders.
• Risk management awareness and understanding.
• Reviewing records and other documentation to determine the validity of claims.
• Review rejections and draft rejection letters to be signed off by the Underwriter and send to client.
• Build, maintain and manage relationships with stakeholders

• Matric Certificate.
• RE5.
• Additional qualifications in insurance or administration will be advantageous.

• At least 2 years’ experience in non-motor claims handling in a Call Centre environment in the Insurance industry.

• Specialist knowledge and skills with regards to Insurance policies/ procedures.
• Computer Literate (Excel, Word & Outlook).
• Excellent verbal, written and numeracy skills.
• Excellent telephonic service ability.
• Vernacular an advantage.
• Understand importance of confidentiality with regards to clients’ financial information.

• Standard office environment with occasional need to attend meetings or training sessions.
• May require occasional overtime during peak periods.