Business Analyst - Online Servicing

Reports to: Head of digital marketing and innovation

•  At dotsure.co.za, we're more than just one of South Africa’s leading digital insurers, we’re a team of innovators, thinkers, and doers   who believe in working smart, staying agile, and having fun while making a difference.
• We’re on the lookout for a Business Analyst to join our Innovation team, someone who’s obsessed with turning data into action, optimising digital service journeys, and driving real customer impact in a rapidly evolving online space.
• And did we mention you’d be doing this from George, in the heart of the Garden Route? Think career-making work with a life-enhancing lifestyle.

What you’ll be doing

Data analysis and insights

• Identify and track KPIs that define online service success.
• Deliver sharp, strategic insights and performance reports to key stakeholders.

Query handling and optimisation

• Deep-dive into digital query handling.
• Pinpoint gaps, test improvements, and team up with client care to reduce queries in the call center.

Digital strategy alignment

• Shape data-driven digital service strategies.
• Align customer experiences with commercial goals and keep us ahead of emerging digital trends.

Project leadership

• Lead impactful digital initiatives from idea to launch.
• Work cross-functionally to ensure goals are met on time and on point.

Customer journey innovation

• Collaborate to create smooth, engaging online experiences at every step of the customer journey.

Tech and innovation integration

• Evaluate and implement new tools to keep us agile, efficient, and customer-focused.

What you bring

Education:

• A Bachelor’s degree in Business, Information Systems, or related fields.

Experience:

• Three-plus years in a Business Analyst role focused on digital sales, e-commerce, or online strategy.
• Proven ability to turn data into growth-driving insights.

Tech toolkit:

• Proficiency in tools like Excel, Power BI, and CRM platforms (e.g. HubSpot).
• Solid knowledge of UX best practices and digital conversion strategies.

Soft skills:

• Strategic thinker and problem-solver.
• Strong communicator who makes complexity clear.
• Team player and project driver who thrives in fast-paced environments.

What sets you apart

• You think like a customer and act like a strategist.
• You love making data beautiful and actionable.
• You’re constantly exploring the “what’s next” in digital.

Why join Dotsure?

• Work with smart, purpose-driven people.
• Be part of a company that’s changing the way insurance works.
• Enjoy the Garden Route lifestyle, beaches, mountains, and fresh air just minutes from your office.
• Great staff benefits, culture and employee wellness.

Ready to make your mark?
Apply now and help us shape the future of digital insurance at Dotsure Ltd. 

The position will be filled in line with the Dotsure culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented.

Posted on 15 Apr 14:49, Closing date 14 May