Support Centre Advisor

Job description

• Answer or direct inbound calls, emails, web enquiries and prospective students that walk into a STADIO Support Centre.
• Keep record of all people who walk into the STADIO Support Centre.

• Assist students with the admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.
• Provide prospective students with the highest level of customer service through effective phone, email and face-to-face communication.
• Attend regional school visits, career expos and roads shows, when required.
• Assist with providing sales documentation and information.
• Ensure that all interested students are contacted for marketing purposes and that follow ups are maintained.
• Ensure that all leads are followed up, and to meet your monthly targets (phone calls, interviews, registrations).
• Review enrolment/registration documentation received from prospective students and ensure all required information is obtained.
• Ensure that all student records are updated on the student administration databases (mySTADIO and P3).
• Ensure that all web queries are answered promptly and that the required follow up is done.
• Meet activity and registration targets set by the STADIO Support Centre Manager.
• Attend periodic sales feedback meetings with the STADIO Head: Marketing and Student Recruitment.

• Provide general administrative support to all existing STADIO students who require assistance at a STADIO Support Centre.
• Deal with routine telephone, email and walk-in enquiries from existing STADIO students.
• Provide accurate, relevant and up-to-date information to students.
• Arrange consultation between students and academic staff, when required.

• Participate in team training and development activities.
• Undertake additional duties or projects as the STADIO Support Centre Manager may determine from time to time.
• Demonstrate commitment and enthusiasm to promote the principle of equality and diversity in employment and service delivery.
• Build and maintain good relationships with students, customers and colleagues.
• Demonstrate an awareness of STADIO’s ethos, organisational policies and procedures.
• Ensure that you are fully aware of the functionality of the various systems and tools required to perform your duties.
• Ensure that you fully understand the details of the STADIO portfolio of educational programmes.
• Work on weekends, when required.

• A relevant qualification would be an advantage
• Higher Education experience in Sales

• Excellent communication and networking skills.
• Business-focused with a passion for academic excellence.
• Focus on customer service.
• Excellent organisational and problem-solving skills.
• Highly self-motivated.
• Professional at all times
• Good telephone etiquette
• Excellent knowledge of the higher education environment.
• Target driven.