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Sales Operations Coordinator
Remuneration: | R30000 - R32000 per month cost-to-company |
Location: | Durban |
Education level: | Degree |
Job level: | Senior |
Own transport required: | Yes |
Travel requirement: | Occasional |
Type: | Permanent |
Reference: | #FP186 |
Company: | Finding Personnel |
Job title: Sales operations coordinator
Area: Durban, KwaZulu-Natal, South Africa
Industry: ICT
Salary / CTC: R 30,000 – R 32,000 (depending on current earnings, experience, and qualifications)
Report to: Sales manager
Job summary:
The sales operations coordinator will support the sales team and ensure smooth and efficient operations within the sales department. This role will involve a variety of administrative and coordination tasks to help the sales team achieve their targets and maintain high levels of customer satisfaction. The sales operations coordinator will play a crucial role in streamlining sales operations and supporting the sales team in achieving their goals.
Key responsibilities:
- Assist the sales team with day-to-day administrative tasks, including scheduling meetings, organising travel arrangements, and managing correspondence.
- Prepare and distribute sales-related reports and documents as required.
- Oversee the order lifecycle from receipt to delivery, ensuring accuracy and timely processing of customer orders.
- Coordinate with logistics and production teams to address any issues related to order fulfilment.
- Serve as a primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
- Maintain professional relationships with clients and provide excellent service throughout the sales process.
- Track sales performance metrics, generate reports, and analyse data to provide insights into sales trends and areas for improvement.
- Assist in preparing sales presentations and proposals.
- Collaborate with marketing, finance, and logistics teams to ensure alignment on sales strategies, promotions, and operational processes.
- Facilitate communication between the sales team and other departments to ensure timely and accurate execution of sales initiatives.
- Maintain and update customer and sales data in CRM systems or other databases.
- Ensure data accuracy and integrity, and generate reports as needed.
- Prepare and process sales contracts, quotations, and other relevant documentation.
- Ensure compliance with company policies and procedures regarding sales documentation.
- Provide support to the sales team in achieving their goals by assisting with lead management, customer follow-ups, and other sales-related activities.
- Organise and coordinate sales events, trade shows, and promotional activities.
- Assist the sales manager in the implementation of the organisation's sales initiatives and strategies.
- Analyse sales data to optimise sales efforts and better identify potential opportunities to expand product depth and breadth.
- Monitor the team's progress, identify shortcomings, and propose improvements.
- A minimum of three years’ experience in sales
- Proven track record of sales success within an ICT distribution business
- Knowledge of the IT market, reseller channels, marketing, and promotional strategies is essential
- Understanding of the IT industry and OEM channel
- Matric with mathematics is essential and a sales and/or marketing qualification is required, a college diploma or university degree is preferred
- Maintain a high level of customer service
- Ability to effectively prioritise workloads and manage time
- Mature outgoing personality, energetic go-getter with a will to succeed
- Strategic thinker with strong planning and execution skills
- Excellent customer engagement and relationship-building skills
- Strong negotiation skills
- Above-average computer literacy in MS Word, Excel, Outlook, and PowerPoint
- Service quality orientated
- Customer focused
- Copes effortlessly within a high-stress and pressurised environment
- Excellent communication, writing, and people skills
- Willing to go the extra mile and succeed
- Technology-driven
- Ability to work with numbers
- Ability to provide positive, helpful, and productive feedback
- Able to establish effective personal contact and channels for communication between parties
- Mature and outgoing individual
- High attention to detail
- Self-driven and willing to go the extra mile
- A high level of perseverance
- Patient, tolerant, and diplomatic
- Ability to work as part of a team
- Well-groomed and highly presentable
- Well-organised individual
- Assertive and positive individual
- High level of energy
- Motivated and driven
- Self-starter and self-confident
- Problem solver
- Positive attitude
- Proactive individual
- Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual, and other requirements as mandated by the company code of conduct.
- Keep up to date with changes in applicable compliance obligations, controls, and measures relevant to the role.
- Travel required: Yes
- Driver’s licence and vehicle: Yes
- Grooming: Must be well-groomed and present a positive corporate image
- Languages: English
Posted on 04 Sep 08:52, Closing date 2 Nov
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Sales Operations Coordinator
Durban, R 30000 - R 32000 per month
Job title: Sales operations coordinator Area: Durban, KwaZulu-Natal, South Africa Industry: ICT Salary / CTC: R 30,000 – R 32,000 (depending on current...
Job title: Sales operations coordinator Area: Durban, KwaZulu-Natal, South Africa Industry: ICT Salary / CTC: R 30,000 – R 32,000 (depending on current...
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