Sales Operations Coordinator

Remuneration:	R30000 - R32000 per month cost-to-company
Location:	Durban
Education level:	Degree
Job level:	Senior
Own transport required:	Yes
Travel requirement:	Occasional
Type:	Permanent
Reference:	#FP186
Company:	Finding Personnel

Job title: Sales operations coordinator

Area: Durban, KwaZulu-Natal, South Africa

Industry: ICT

Salary / CTC: R 30,000 – R 32,000 (depending on current earnings, experience, and qualifications)

Report to: Sales manager

Job summary:

The sales operations coordinator will support the sales team and ensure smooth and efficient operations within the sales department. This role will involve a variety of administrative and coordination tasks to help the sales team achieve their targets and maintain high levels of customer satisfaction. The sales operations coordinator will play a crucial role in streamlining sales operations and supporting the sales team in achieving their goals.

Key responsibilities:

• Assist the sales team with day-to-day administrative tasks, including scheduling meetings, organising travel arrangements, and managing correspondence.
• Prepare and distribute sales-related reports and documents as required.
• Oversee the order lifecycle from receipt to delivery, ensuring accuracy and timely processing of customer orders.
• Coordinate with logistics and production teams to address any issues related to order fulfilment.
• Serve as a primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
• Maintain professional relationships with clients and provide excellent service throughout the sales process.
• Track sales performance metrics, generate reports, and analyse data to provide insights into sales trends and areas for improvement.
• Assist in preparing sales presentations and proposals.
• Collaborate with marketing, finance, and logistics teams to ensure alignment on sales strategies, promotions, and operational processes.
• Facilitate communication between the sales team and other departments to ensure timely and accurate execution of sales initiatives.
• Maintain and update customer and sales data in CRM systems or other databases.
• Ensure data accuracy and integrity, and generate reports as needed.
• Prepare and process sales contracts, quotations, and other relevant documentation.
• Ensure compliance with company policies and procedures regarding sales documentation.
• Provide support to the sales team in achieving their goals by assisting with lead management, customer follow-ups, and other sales-related activities.
• Organise and coordinate sales events, trade shows, and promotional activities.
• Assist the sales manager in the implementation of the organisation's sales initiatives and strategies.
• Analyse sales data to optimise sales efforts and better identify potential opportunities to expand product depth and breadth.
• Monitor the team's progress, identify shortcomings, and propose improvements.

Experience and knowledge:

• A minimum of three years’ experience in sales
• Proven track record of sales success within an ICT distribution business
• Knowledge of the IT market, reseller channels, marketing, and promotional strategies is essential
• Understanding of the IT industry and OEM channel

Skills and education:

• Matric with mathematics is essential and a sales and/or marketing qualification is required, a college diploma or university degree is preferred
• Maintain a high level of customer service
• Ability to effectively prioritise workloads and manage time
• Mature outgoing personality, energetic go-getter with a will to succeed
• Strategic thinker with strong planning and execution skills
• Excellent customer engagement and relationship-building skills
• Strong negotiation skills
• Above-average computer literacy in MS Word, Excel, Outlook, and PowerPoint
• Service quality orientated
• Customer focused
• Copes effortlessly within a high-stress and pressurised environment
• Excellent communication, writing, and people skills
• Willing to go the extra mile and succeed
• Technology-driven
• Ability to work with numbers
• Ability to provide positive, helpful, and productive feedback
• Able to establish effective personal contact and channels for communication between parties

Personal attributes and qualities:

• Mature and outgoing individual
• High attention to detail
• Self-driven and willing to go the extra mile
• A high level of perseverance
• Patient, tolerant, and diplomatic
• Ability to work as part of a team
• Well-groomed and highly presentable
• Well-organised individual
• Assertive and positive individual
• High level of energy
• Motivated and driven
• Self-starter and self-confident
• Problem solver
• Positive attitude
• Proactive individual

Compliance competencies:

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual, and other requirements as mandated by the company code of conduct.
• Keep up to date with changes in applicable compliance obligations, controls, and measures relevant to the role.

Extras:

• Travel required: Yes
• Driver’s licence and vehicle: Yes
• Grooming: Must be well-groomed and present a positive corporate image
• Languages: English

Posted on 04 Sep 08:52, Closing date 2 Nov