RevOps Specialist (US Hours)

Remuneration:	negotiable depending on experience
Location:	Cape Town
Remote work:	Only remote work
Job level:	Mid/Senior
Type:	Permanent
Company:	Fraxion

About Fraxion

Fraxion is a fast-paced, product-led, and dynamic company that’s innovation forward. As leaders in the spend management space, we develop cloud-based software that simplifies procurement processes and provides mid-size companies with effective solutions for managing, optimising, and analysing business spend. Our solutions are trusted by companies in diverse industries worldwide, and we operate from offices in Cape Town, South Africa and Seattle, USA (head office).

We are looking for a highly skilled RevOps Specialist to join our team. The ideal candidate will play a key role in optimizing the financial and operational aspects of the revenue generation process. This includes streamlining and enhancing operations across sales, marketing, and customer success teams to drive overall efficiency and growth.

Experience in the B2B SaaS industry, with a focus on the US market, is essential. If you have a passion for aligning revenue-related functions and driving business performance, we’d love to connect!

Key responsibilities

• Lead initiatives dedicated to sales process improvement and architectural simplification in alignment with GTM strategy.
• Ensure the smooth and timely implementation of new processes across our systems, emphasising scalability and efficiency while prioritising process adoption and documentation
• Identify and evaluate opportunities for process automation and optimisation, ensuring a strategic focus on scalability to accommodate significant business growth.
• Conduct thorough root cause analysis to define problems, gather data, identify additional causes, prioritise, and implement effective solutions.
• Develop and implement operational solutions by leveraging Business Process Methodologies (BPM), like Six Sigma and Agile by defining, designing, executing, monitoring, and optimizing business processes to increase efficiency, effectiveness, and agility
• Collaborate with cross-functional teams such as marketing, finance, and customer success through consistent communication, shared goals, and integrated processes.
• Monitor process adoption, data compliance, and governance.
• Document and create a knowledge repository for first-tier sales support clarifying new and existing process changes
• Maintain data integrity within customer records in HubSpot and other systems.
• Develop best practices to align sales data quality with company initiatives.
• Oversee the lead-to-revenue process, ensuring leads are distributed efficiently and followed up appropriately across teams.
• Partner with sales leadership to provide tools, training, and insights that improve sales performance and close rates.
• Help develop and implement revenue strategies that enhance customer acquisition, retention, and expansion.
• Develop and maintain revenue and performance dashboards, tracking key metrics such as sales pipeline, lead conversion, customer acquisition, churn, and renewals.

What you bring

• Several years of relevant experience and a solid understanding of operations (business, revenue or sales preferred)
• BSc/MSc degree in Management, Business or a similar
• Excellent problem solving, project management, interpersonal and organisational skills
• Expertise in all phases of a project lifecycle, from initiation and planning to execution, monitoring, and closure.
• Exceptional resourcefulness for solving problems and making strategic decisions in uncertain situations
• Strong organisational skills, autonomously balancing multiple priorities and optimising critical paths
• Advanced experience in root-cause analysis
• You possess a good understanding of process design, an eye for detail, and have a drive to make things more efficient, repeatable and scalable.
• Data-driven and continuous improvement mindset (system thinker)
• Previous experience with Business Process Methodologies (BPM) (preferred)
• SaaS and B2B experience (preferred)
• Previous experience working for a global startup (preferred)

Benefits

• Remote work
• Flexible working hours
• Continuous learning and development
• Company provided IT equipment

Posted on 09 Oct 11:35, Closing date 8 Dec