Student Administration Support Team Leader

Job description

Key Roles and Responsibilities:

The Team Leader for Campus Support is responsible for the student administration and support function on campus with regards to Campus Support.

While standards, policies, procedures, and processes will be developed centrally by the Registrar, implementation takes place on campus.

This role will report functionally to the Deputy Registrar on the campus. Service delivery and operational excellence are critical pillars of STADIO’s academic and business model, and this function is key to these values.

Responsibility for the management of campus SAS support functions

• Take accountability for the compliant implementation of the academic administration requirements of all STADIO
   Application and Registration policies and SOPs on the campus, as instructed by the Campus Registrar

• Responsible for the management of SAS support functions on the campus.

• Managing SAS administrators’ performance with regards to student support

• Expected to participate and contribute to this forum.

Minimum Requirements:

• Understanding of Student policies and processes in Education

• Understanding of Student special concessions in Education

• Workings of SIMS

• Legislation pertaining to personal information, consumer protection, information systems and technology, and information.


Qualifications and Experience:

• National Senior Certificate (Matric),

• A relevant qualification would be advantageous.

• The incumbent must have previous experience in a similar role


Key Attributes:

• Excellent written and verbal communication skills

• Administrative and customer service skills

• Problem-solving skills

• Ability to apply ethical judgement.

• Dealing with multiple stakeholders

• Team player with excellent interpersonal skills

• Ability to plan and organize in a complex, multi-campus, multi-mode environment.

• High attention to detail and the ability to multi-task

Posted on 11 Apr 11:37, Closing date 30 Apr