Client Service Lead

At the heart of HaveYouHeard is a vibrant and creative spirit, a self-led attitude, and a desire to constantly improve and evolve. Growth and development drive us—not only as an agency but as individuals and teams.

You will thrive with us if you love breaking convention, challenging norms, and embracing a progressive and empathetic approach to leadership. We believe in bringing out the best in people, raising the bar, and embracing strategic and digital change.
About the role

We are looking for a client service lead to head up our client service and integrated execution team, build trusted client relationships, and drive service excellence and strategic best practices. This role requires strong leadership, business growth focus, and profitability management.

Key responsibilities

• Lead and mentor the client service and execution team
• Build and maintain strong, trusted relationships with clients
• Deliver cutting-edge strategic best practices
• Drive business growth and profitability
• Ensure service excellence at all touchpoints

Requirements

• Relevant tertiary qualification
• Eight or more years’ experience in client service within an agency or related field
• Strategic thinker with sound financial acumen
• Business-savvy with a tenacious spirit for mentoring teams
• Ability to deliver service excellence while expanding client portfolios

How to apply

Send your profile/CV along with a brief letter of motivation outlining who you are and why you are well-suited to lead this team and manage a large client portfolio.

Email your application to: careers@hyhagency.com

Employment equity: Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act and in line with our Employment Equity Policy.

Only shortlisted applicants will be contacted.

Company Description

HaveYouHeard Agency is a full-service, integrated creative agency. Our business is built around uncovering real insights that lead to provocative, culturally relevant, and highly influential work that places our clients authentically at the centre of culture and earns their right to be there. We are Immersed in Culture to Influence it.

 

We are entrepreneurial, understanding, agile and impactful and live our values in the way we show up, lead, innovate and influence our teams, clients, suppliers and prospective new clients.

Posted on 26 Feb 09:46, Closing date 5 Apr