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Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

Retail

6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

How to adapt to the e-commerce explosion - Michael Zahariev, co-founder of Luxity

Retail

How to adapt to the e-commerce explosion - Michael Zahariev, co-founder of Luxity

21 Jun 2024

Mukuru CEO Andy Jury on stage at Africa Tech Week 2024

ICT

#ATW24: Mukuru's customer-first approach behind Africa longevity

Lindsey Schutters 20 May 2024

South African retailers have arrived at an e-commerce crossroads

Marketing & Media

South African retailers have arrived at an e-commerce crossroads

Zak Haeri, Issued by GfK – An NIQ Company 24 Apr 2024

The future of conversational chat channels in SA

Retail

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

South Africans prioritise value for money in festive season spending

Marketing & Media

South Africans prioritise value for money in festive season spending

Issued by GfK – An NIQ Company 19 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

Marketing & Media

The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Out-of-home (OOH) media, sports and the omnichannel approach – A winning formula

Marketing & Media

Out-of-home (OOH) media, sports and the omnichannel approach – A winning formula

Shamy Naidu, Issued by Provantage 21 Nov 2023

The power of 1st party data in omnichannel strategy and measurement

Marketing & Media

The power of 1st party data in omnichannel strategy and measurement

Sharne Daniels, Issued by Vicinity Media 28 Sep 2023

Taking consideration to conversion in store

Marketing & Media

Taking consideration to conversion in store

Issued by Smart Media 7 Feb 2023

Source: Supplied. Lelen Udayan, head of customer experience at Mukuru.

Finance

Achieving a frictionless customer experience in fintech

Lelen Udayan 26 Jan 2023

Source © The Practice Group

Retail

First Justine retail store opens

22 Dec 2022

Click-and-collect now part of retailer's omnichannel strategy

Retail

Click-and-collect now part of retailer's omnichannel strategy

Issued by Bluegrass Digital 11 Nov 2022

Mayen Warrie, key account executive at Infobip Nigeria

ICT

Elevating the e-commerce experience with omnichannel adoption

Mayen Warrie 9 Nov 2022

Omnichannel or multichannel - is there a difference?

Marketing & Media

Omnichannel or multichannel - is there a difference?

Sandra McDiarmid, Issued by Wunderman Thompson 28 Sep 2022

Unlocking South Africa's next level of e-commerce growth

Retail

Unlocking South Africa's next level of e-commerce growth

Lauren Hartzenberg 29 Jun 2022

Supplied. Nine out of 10 retailers want to improve the customer journey as part of their marketing strategy

Retail

Customer experience: the new battleground for retailers and brands

12 May 2022

Farfetch to invest up to $200m in Neiman Marcus Group in strategic luxury tie-up

Retail

Farfetch to invest up to $200m in Neiman Marcus Group in strategic luxury tie-up

5 Apr 2022

How to succeed as an accounting entrepreneur

Entrepreneurship

How to succeed as an accounting entrepreneur

Gary Epstein 6 Apr 2022

Chat will boost sales for small businesses this holiday season

Marketing & Media

Chat will boost sales for small businesses this holiday season

9 Dec 2021

Dorotea Vatavuk, Enterprise Sales Lead at Infobip. Source: Supplied

Finance

Digital transformation key to insurers scaling up

Dorotea Vatavuk 25 Nov 2021

Retail

Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

South African retailers' readiness for the fourth industrial revolution

Retail

South African retailers' readiness for the fourth industrial revolution

Dr Beate Stiehler-Mulder and Kgaugelo Mehlape 23 Nov 2021

Beyond omnichannel: Embracing 'un-retail' and the store as a stage

Retail

Beyond omnichannel: Embracing 'un-retail' and the store as a stage

18 Oct 2021

Retail

Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Marketing & Media

Is your business still connected to your customers in a digital world?

Sarthak Rohal 6 Sep 2021

Marketing & Media

What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

Chat commerce set to disrupt e-commerce and other emerging trends

Retail

Chat commerce set to disrupt e-commerce and other emerging trends

Issued by Clickatell 24 Jun 2021

B2B e-commerce is changing sales. Here's why it matters

Retail

B2B e-commerce is changing sales. Here's why it matters

Robbie Kearns 7 Jun 2021

Harness the power of a UCX to meet modern customer demands

Marketing & Media

Harness the power of a UCX to meet modern customer demands

Jeremy Osborne 18 May 2021

Retail

3 ways to reinvent retail customer engagement in a post-Covid world

Robbie Kearns 28 Apr 2021

The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data

Marketing & Media

The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data

Issued by Dentsu 15 Apr 2021

Chat holds the key to future innovation in insurance

Finance

Chat holds the key to future innovation in insurance

31 Mar 2021

Retail

Don't mistake having an online store for true omnichannel retailing

11 Nov 2020

Why agility is key to unlock value in the new (hybrid) world of online retail

Retail

Why agility is key to unlock value in the new (hybrid) world of online retail

Gareth Hawkey 10 Jun 2020

How the Covid-19 crisis could remodel the luxury industry

Retail

How the Covid-19 crisis could remodel the luxury industry

Isabelle Chaboud 20 May 2020

#BizTrends2020: What does the African mobile consumer really want for the new decade?

ICT

#BizTrends2020: What does the African mobile consumer really want for the new decade?

Lynette Hundermark 3 Feb 2020

Tourism & Travel

What does the future hold for the retail travel industry?

Jenna Berndt 22 Jan 2020

Image source: Gallo/Getty Images.

Marketing & Media

What is the ideal marketing channel mix for your e-commerce store?

Raymond Smit 20 Dec 2019

Top trends retail leadership needs to know for 2020

Retail

Top trends retail leadership needs to know for 2020

Lauren van Halderen and Andrew Jennings 20 Dec 2019

Activate shopper senses and grow in-store sales - Mood Media

Retail

Activate shopper senses and grow in-store sales - Mood Media

13 Nov 2019

Online sales in physical and digital goods to surpass $6tn by 2024

Retail

Online sales in physical and digital goods to surpass $6tn by 2024

17 Sep 2019

From Europe to SA with love: 3 tips for South African marketers in 2019

Marketing & Media

From Europe to SA with love: 3 tips for South African marketers in 2019

Lisa Steingold 2 Jan 2019

The hidden customer engagement tool lying dormant at every retailer

Retail

The hidden customer engagement tool lying dormant at every retailer

Daniel Logan 8 Nov 2018

4 steps in transforming your call centre into an omnichannel powerhouse

ICT

4 steps in transforming your call centre into an omnichannel powerhouse

Stephen Davies 23 Oct 2018

Technical goods revenues soar at SA malls, despite mall proliferation and rise of online shopping

Retail

Technical goods revenues soar at SA malls, despite mall proliferation and rise of online shopping

Issued by GfK – An NIQ Company 21 Aug 2018

Online sales of technical consumer goods soar as South Africans seek bargains

Retail

Online sales of technical consumer goods soar as South Africans seek bargains

Issued by GfK – An NIQ Company 21 Jun 2018