Customer service experience | Bizcommunity

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Source: ©Anawat sudchanham -

CRM

5 reasons why superior customer service is critical to success

Nadia Coetzer 14 Apr 2023

Social Media

Social media monitoring delivers better campaign planning

24 Mar 2023

Tourism

RoomRaccoon appoints Kudzai Mapfinya as global head of customer

30 Jan 2023

SMEs encouraged to tap into trends that drive job creation and growth

SMEs

SMEs encouraged to tap into trends that drive job creation and growth

Issued by Business Partners Limited 12 Oct 2022

Source: Supplied. David Morobe,

SMEs

The worlds of business and social activism are merging

David Morobe 5 Oct 2022

Engen to prioritise digital payment solutions

Fuel & Energy

Engen to prioritise digital payment solutions

17 Nov 2021

Digital experiences customers want

Digital

Digital experiences customers want

Dipuo Tshoagong, Issued by VML 23 Sep 2021

Jeanette Marais, CEO of Momentum Investments and deputy CEO of Momentum Metropolitan.

Insurance & Actuarial

Why the success of financial advice lies at the juncture between robo-advice and human ingenuity

Jeanette Marais 28 Jul 2021

Trust - a competitive differentiator in retail banking

Banking

Trust - a competitive differentiator in retail banking

Mornay Roberts-Lombard 6 May 2021

Training and upskilling will benefit SMMEs in a post-Covid world

SMEs

Training and upskilling will benefit SMMEs in a post-Covid world

21 Apr 2021

FMCG

Engen launches private label brand Quickshop & Co.

15 Jan 2021

Reshaping customer expectations in the logistics, supply chain industry

Logistics & Transport

Reshaping customer expectations in the logistics, supply chain industry

17 Nov 2020

#WomensMonth: Be strong, even when it's not easy

Fuel & Energy

#WomensMonth: Be strong, even when it's not easy

6 Aug 2020

Engen goes contactless with 1app

Mobile & Apps

Engen goes contactless with 1app

7 Jul 2020

Warrick Kernes, founder of Insaka eCommerce Academy

E-commerce

Selling online? Don't take your foot off the pedal

3 Jul 2020

8 small business trends for 2020

Trends

8 small business trends for 2020

3 Feb 2020

Mobile apps help improve customer experience

Mobile

Mobile apps help improve customer experience

Issued by Bluegrass Digital 16 Oct 2019

Turning RPA into a digital business automation platform

Software

Turning RPA into a digital business automation platform

14 Oct 2019

How AR and VR will transform the retail experience

Technology

How AR and VR will transform the retail experience

Fundisiwe Maseko 4 Apr 2019

Smart Media expands sales opportunities for brands

Retail

Smart Media expands sales opportunities for brands

Issued by Smart Media 2 Apr 2019

How AI-powered chatbots are unlocking business value

Technology

How AI-powered chatbots are unlocking business value

Rudeon Snell 14 Dec 2018

Why agents need to adapt to changing consumer behaviour

Property

Why agents need to adapt to changing consumer behaviour

Linda Erasmus 19 Sep 2018

When internet trolls come knocking - open the door

Social Media

When internet trolls come knocking - open the door

Madelain Roscher 31 May 2018

Tourism & Travel

Corporate Traveller unveils fresh new identity, evolved brand

7 Mar 2018

Photo by Echo Grid on Unsplash

Telecoms & Networks

Frost and Sullivan, Deloitte research show telcos are changing

28 Sep 2017

#InnovationMonth: Here's an app that takes the frustration out of estate management

Proptech

#InnovationMonth: Here's an app that takes the frustration out of estate management

Sindy Peters 19 Sep 2017

(c) Katarzyna Bialasiewicz -

CRM, CX, UX

Humans want human touch in customer journey, not bots

20 Mar 2017

Services

Digital consumers show less brand loyalty

12 Jan 2017

Self-service improves customer satisfaction

CRM

Self-service improves customer satisfaction

Nidal Kamouni 11 Aug 2016

Interbrand identifies the global 'Breakthrough Brands' disrupting markets

Branding

Interbrand identifies the global 'Breakthrough Brands' disrupting markets

Louise Marsland 5 Aug 2016

Are you the cause of your negative sentiment online?

Social Media

Are you the cause of your negative sentiment online?

Mike Saunders 4 Nov 2015

Four steps to dealing with academic call centres at crunch time

CRM, CX, UX

Four steps to dealing with academic call centres at crunch time

Bruce von Maltitz 29 Oct 2015

Deloitte Digital brings back third prize from Barclays Data Wars Hackathon

ICT

Deloitte Digital brings back third prize from Barclays Data Wars Hackathon

23 Oct 2015

It's all about the who and the woo

Services

It's all about the who and the woo

26 Jun 2015

Zendesk is our secret for customer service, says Connection Telecom

Services

Zendesk is our secret for customer service, says Connection Telecom

3 Mar 2015

Tis the season to be... delivering

CRM, CX, UX

Tis the season to be... delivering

17 Dec 2014

SA man becomes the first flying butler

Hospitality

SA man becomes the first flying butler

21 Oct 2014

Three key areas crucial to delivering service excellence

Logistics & Transport

Three key areas crucial to delivering service excellence

Gloria Torres 17 Jul 2014

Findings of Interactive Intelligence global customer service survey released

Services

Findings of Interactive Intelligence global customer service survey released

11 Jun 2014

Second annual global customer service survey: The findings

Research

Second annual global customer service survey: The findings

10 Jun 2014

Why customer satisfaction surveys are important

CRM, CX, UX

Why customer satisfaction surveys are important

Louise Robinson 2 May 2014

Monika D'Agostino

Sales

Five steps to keep control of the sale

Monika D'Agostino 19 Jul 2013

CRM

Elevating customer service to the next level

Jeff Kagan 22 Feb 2013

Events & Conferencing

Serve your customers where, when and how they want to be served

Issued by Trade Conference International 31 Oct 2012