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Service Desk IT Technician
Remuneration: | cost-to-company |
Location: | Durban |
Job level: | Senior |
Type: | Permanent |
Company: | THE SKILLS MINE (PTY) LTD |
Requirements
- Grade twelve senior certificate
- Current A+ and N+ or equivalent certification
- Over two years of industry-relevant experience in email/phone/onsite troubleshooting
- Minimum three years of industry-relevant experience in email/phone/onsite troubleshooting
- Over five years of industry experience in IT, working with servers in depth and in an IT support environment
- A good understanding of PC software and hardware troubleshooting
- VMware experience
- Mac workstation experience
- Microsoft Office application support experience
- Review all assigned tickets and ensure the scope of the ticket is clearly understood
- Request clarification if anything is unclear
- Correctly log incidents and faults, categorising and prioritising them while ensuring a clear understanding of the problem
- Monitor the assigned service board if applicable
- Ensure all faults are progressed and cleared within SLA – escalating where required
- Deal with incoming faults in a professional, courteous manner over the phone and via email
- Complete routine proactive maintenance where needed
- Maintain and develop your own knowledge and skills to assist with first-time fault resolution
- Respond to clients' requests as quickly and efficiently as possible
- Drive the development of strong relationships between the organisation and clients at all times
Posted on 02 Oct 08:44, Closing date 31 Oct
See also: Technician, IT Technician
Connecting highly talented individuals with organisations that recognise the power of talent to optimise business effectiveness.
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