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CRM News South Africa

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Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

CRM, CX, UX

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

CRM, CX, UX

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

CRM, CX, UX

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

6 strategies TDMC considers to build customer loyalty

CRM, CX, UX

6 strategies TDMC considers to build customer loyalty

TDMC 30 Jul 2024

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

CRM, CX, UX

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NIQ and GfK – an NIQ Company 25 Jul 2024

AI can drive the future of customer service

Technology

AI can drive the future of customer service

Warren Hawkins 25 Jul 2024

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

Research

6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

Can AI help change how businesses view customer service emails?

CRM

Can AI help change how businesses view customer service emails?

Ryan Falkenberg 8 Jul 2024

How to handle customer complaints

CRM

How to handle customer complaints

21 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

Services

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

The Salesforce World Tour attracted over 2,000 attendees.

Technology

Salesforce world tour comes to SA with $5.8bn growth projected

Lindsey Schutters 7 Jun 2024

Understand what customers value, rather than price

Sales

Understand what customers value, rather than price

Warren Hawkins 4 Jun 2024

More news

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

Marketing & Media3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

RetailBreathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

RetailEnhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

Marketing & MediaPart 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

Marketing & MediaPart 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

6 strategies TDMC considers to build customer loyalty

Marketing & Media6 strategies TDMC considers to build customer loyalty

TDMC 30 Jul 2024

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

Marketing & MediaNielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NIQ and GfK – an NIQ Company 25 Jul 2024

AI can drive the future of customer service

RetailAI can drive the future of customer service

Warren Hawkins 25 Jul 2024

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

Retail6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

Can AI help change how businesses view customer service emails?

RetailCan AI help change how businesses view customer service emails?

Ryan Falkenberg 8 Jul 2024

How to handle customer complaints

RetailHow to handle customer complaints

21 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

ICTBPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

The Salesforce World Tour attracted over 2,000 attendees.

ICTSalesforce world tour comes to SA with $5.8bn growth projected

Lindsey Schutters 7 Jun 2024

Understand what customers value, rather than price

RetailUnderstand what customers value, rather than price

Warren Hawkins 4 Jun 2024

A clever way to improve service delivery

RetailA clever way to improve service delivery

Ryan Falkenberg 24 May 2024

Source:

Marketing & MediaThe power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

5 tips to build personalised engagement with your customers

Retail5 tips to build personalised engagement with your customers

16 May 2024

Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores

Retail6 lessons small online retailers can learn from big-name online retail stores

Jaco Roux 3 May 2024

Widespread adoption of AI is shaping next-gen customer service

RetailWidespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

SA scoops 8 International Loyalty Awards

RetailSA scoops 8 International Loyalty Awards

25 Apr 2024

5 benefits of rewards programmes

Retail5 benefits of rewards programmes

24 Apr 2024

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketing & MediaMarketers say goodbye to cookies, hello to first-party data

19 Apr 2024

Navigating the future of customer loyalty

RetailNavigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

4 business trends to navigate the economic future

Retail4 business trends to navigate the economic future

10 Apr 2024

Marketing & MediaExclusive: How to successfully market your brand with significant calendar days

Lindsay Manuel 26 Mar 2024

The transformative power of a well-designed rewards programme

RetailThe transformative power of a well-designed rewards programme

Dharmesh Bhana 14 Mar 2024

5 dos and don’ts to secure customer loyalty

Marketing & Media5 dos and don’ts to secure customer loyalty

Nick Durrant, Bluegrass Digital 12 Mar 2024

AI has positively transformed CX - Experian report

RetailAI has positively transformed CX - Experian report

6 Mar 2024

Driving customer-centricity through harmonising insights, strategy, and operational implementation

Marketing & MediaDriving customer-centricity through harmonising insights, strategy, and operational implementation

React Customer Research 20 Feb 2024

The future of conversational chat channels in SA

RetailThe future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

The crucial role of frontline retail workers in shaping customer experience

RetailThe crucial role of frontline retail workers in shaping customer experience

Serena Ho 14 Feb 2024

From prospect to profit – why sales, CRM, and service desk software matters

RetailFrom prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, QuickEasy Software 13 Feb 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

EntrepreneurshipCustomer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

OriginalNerdsZA 12 Feb 2024

7 skills every CX interviewer needs

Retail7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Businesses and consumers must protect personal data in the digital era

ICTBusinesses and consumers must protect personal data in the digital era

8 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction

Marketing & MediaWhy businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

#BizTrends2024: Navigating the evolving retailing landscape in SSA

Retail#BizTrends2024: Navigating the evolving retailing landscape in SSA

Christele Chokossa 6 Feb 2024

All the Salesforce Customer Appreciation Awards 2024 winners

RetailAll the Salesforce Customer Appreciation Awards 2024 winners

1 Feb 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Marketing & Media#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Kirsty Bisset 22 Jan 2024

Survey reveals AI can significantly improve service and support

RetailSurvey reveals AI can significantly improve service and support

18 Jan 2024