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CRM News South Africa

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Melon Mobile founder and CEO Calvin Collett spoke candidly about the MVNO's ambitions.

Telecoms & Networks

Melon Mobile reintroduces itself as a network disruptor

Lindsey Schutters 2 days

Princess Mkabayi Mall in KZN officially opens its doors

Retail

Princess Mkabayi Mall in KZN officially opens its doors

2 days

Countdown to Christmas with Lindt’s iconic advent calendars

FMCG

Countdown to Christmas with Lindt’s iconic advent calendars

Ninety9cents 2 days

Celebrate a decade of energy with Switch Energy Drink

FMCG

Celebrate a decade of energy with Switch Energy Drink

Switch Energy Drink 2 days

Hunter’s Premium Cider refreshes summer with the soundtrack of uk'fosta

FMCG

Hunter’s Premium Cider refreshes summer with the soundtrack of uk'fosta

Heineken Beverages 2 days

V&A Waterfront welcomes Lego certified store

Retail

V&A Waterfront welcomes Lego certified store

2 days

Spar commits to ending period poverty by 2030

ESG

Spar commits to ending period poverty by 2030

2 days

Tobacco industry in the Middle East and Africa is growing - Euromonitor Intl

Research

Tobacco industry in the Middle East and Africa is growing - Euromonitor Intl

2 days

How customer reviews shape Black Friday buying decisions

Retail Marketing

How customer reviews shape Black Friday buying decisions

Hellopeter 2 days

Biz Most Read Award winners October 2024

Online Media

Biz Most Read Award winners October 2024

Bizcommunity.com 2 days

Is your retail business ready for the holiday crime wave?

Security

Is your retail business ready for the holiday crime wave?

3 days

Africa’s battle against food waste: How interventions can save 30% of produce

Agriculture

Africa’s battle against food waste: How interventions can save 30% of produce

3 days

Shoprite's first-quarter sales rise 10.4%

Banking & Finance

Shoprite's first-quarter sales rise 10.4%

Sfundo Parakozov 3 days

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Hyper-personalisation is the future of customer care

RetailHyper-personalisation is the future of customer care

29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

RetailCustomer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Why empathy is redefining customer experience in a digital world

RetailWhy empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Using data to revolutionise customer experiences

RetailUsing data to revolutionise customer experiences

21 Oct 2024

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

RetailHow can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

How WhatsApp automation can enhance customer service

RetailHow WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

How to simplify customer interactions for happier, more loyal customers

RetailHow to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

Innovative loyalty progammes are key component of modern retail strategies

RetailInnovative loyalty progammes are key component of modern retail strategies

27 Sep 2024

Inaugural South Africa Customer Experience Awards launches, calls for entries

RetailInaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

Data-rich loyalty programmes can boost retail businesses in SA

RetailData-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

5 WhatsApp trends transforming retail customer communication in 2024

Retail5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Marketing & MediaHow customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Rogerwilco 9 Sep 2024

How e-commerce brands can win in the age of customer expectation

RetailHow e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

Marketing & Media3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

RetailBreathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

RetailEnhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

Marketing & MediaPart 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

Marketing & MediaPart 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

6 strategies TDMC considers to build customer loyalty

Marketing & Media6 strategies TDMC considers to build customer loyalty

TDMC 30 Jul 2024

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

Marketing & MediaNielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NIQ and GfK – an NIQ Company 25 Jul 2024

AI can drive the future of customer service

RetailAI can drive the future of customer service

Warren Hawkins 25 Jul 2024

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

Retail6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

Can AI help change how businesses view customer service emails?

RetailCan AI help change how businesses view customer service emails?

Ryan Falkenberg 8 Jul 2024

How to handle customer complaints

RetailHow to handle customer complaints

21 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

ICTBPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

The Salesforce World Tour attracted over 2,000 attendees.

ICTSalesforce world tour comes to SA with $5.8bn growth projected

Lindsey Schutters 7 Jun 2024

Understand what customers value, rather than price

RetailUnderstand what customers value, rather than price

Warren Hawkins 4 Jun 2024

A clever way to improve service delivery

RetailA clever way to improve service delivery

Ryan Falkenberg 24 May 2024

Source:

Marketing & MediaThe power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

5 tips to build personalised engagement with your customers

Retail5 tips to build personalised engagement with your customers

16 May 2024

Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores

Retail6 lessons small online retailers can learn from big-name online retail stores

Jaco Roux 3 May 2024

Widespread adoption of AI is shaping next-gen customer service

RetailWidespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

SA scoops 8 International Loyalty Awards

RetailSA scoops 8 International Loyalty Awards

25 Apr 2024

5 benefits of rewards programmes

Retail5 benefits of rewards programmes

24 Apr 2024

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketing & MediaMarketers say goodbye to cookies, hello to first-party data

19 Apr 2024

Navigating the future of customer loyalty

RetailNavigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

4 business trends to navigate the economic future

Retail4 business trends to navigate the economic future

10 Apr 2024

Marketing & MediaExclusive: How to successfully market your brand with significant calendar days

Lindsay Manuel 26 Mar 2024

The transformative power of a well-designed rewards programme

RetailThe transformative power of a well-designed rewards programme

Dharmesh Bhana 14 Mar 2024

5 dos and don’ts to secure customer loyalty

Marketing & Media5 dos and don’ts to secure customer loyalty

Nick Durrant, Bluegrass Digital 12 Mar 2024