![Ryan Falkenberg](https://biz-file.com/b/2010/2154439-50x50.jpg?1) |
[Ryan Falkenberg] Despite numerous apps promising to replace email over the years, the number of emails sent is set to keep growing, reaching 392.5 billion by 2026... |
![Ryan Falkenberg](https://biz-file.com/b/2010/2154439-50x50.jpg?1) | |
![Evan-Lee Courie](https://biz-file.com/b/2007/463560-50x50.jpg?9) |
[Evan-Lee Courie] Orediretse Molebaloa, sales engineering chapter lead at Infobip, shares some insights into the future of conversational chat channels in South Africa... |
![Ryan Falkenberg](https://biz-file.com/b/2010/2154439-50x50.jpg?1) |
[Ryan Falkenberg] For years, industry mavens promised that they would fundamentally transform customer service. Unlike human agents, the thinking went, chatbots are available 24/7... |
![Ryan Falkenberg](https://biz-file.com/b/2010/2154439-50x50.jpg?1) |
[Ryan Falkenberg] If you're a CEO or even a high-ranking executive, you're probably confident you know everything (or almost everything) about your business. But there's a good chance you're missing out on vital information... |
![Andrew Bourne](https://biz-file.com/b/1609/602494-50x50.jpg?3) | ![Andrew Bourne, Regional Manager, Zoho](https://biz-file.com/c/2307/704415-208x117.jpg?2) Andrew Bourne, Regional Manager, Zoho
[Andrew Bourne] Most businesses have a common goal of expansion. However, in this fiercely competitive business landscape, mere linear growth may no longer suffice. Instead, companies should strive for growth at scale to increase their revenues without a significant influx of additional resources... |
![Yudhvir Seetharam](https://biz-file.com/b/2109/2254206-50x58.jpg?1) |
[Yudhvir Seetharam] While digitalisation and automation create many opportunities for businesses to streamline tasks and deliver benefits of ease and convenience to customers, this doesn't automatically translate to good customer service... |
![Nadia Coetzer](https://biz-file.com/b/2204/2306248-50x50.jpg) | ![Source: ©Anawat sudchanham -](https://biz-file.com/c/2304/694823-208x117.jpg?3) Source: ©Anawat sudchanham - 123RF
[Nadia Coetzer] Customer service has an outsized impact on business performance. Good interactions with a customer can grow loyalty and goodwill better than the best marketing efforts, states Nadia Coetzer of PaySpace... |
![Jonathan Cherry](https://biz-file.com/b/2108/2244795-50x50.jpg?1) |
[Jonathan Cherry] Your customers are leading you in the wrong direction, writes futurist Jonathan Cherry... |
![](https://biz-file.com/res/img/profile_default_50.gif) |
[Andrew Wiseman] When it comes to delivering winning customer experience to today's consumers, brands need to streamline their focus and deliver on their promise of seamless CX in a channel-less world... |
![Ajay Lalu](https://biz-file.com/b/2202/2301956-50x50.jpg) | ![Source: Pexels](https://biz-file.com/c/2111/633778-208x117.jpg?3) Source: Pexels
[Ajay Lalu] Organisations with the foresight to implement business strategies that factor in customer expectations and consumers' appetite for digital solutions have proven to be more resilient... |
![Ajay Lalu](https://biz-file.com/b/2202/2301956-50x50.jpg) |
[Ajay Lalu] It's not enough to offer both brick-and-mortar and digital options - consumers expect a consistent experience across both real-world and online channels... |
![Jonathan Hurvitz](https://biz-file.com/b/2105/2219825-50x38.jpg?1) | ![Source: Getty](https://biz-file.com/c/2112/639988-208x117.jpg?3) Source: Getty
[Jonathan Hurvitz] Delivering on value starts with recognising that the customer is the most important factor in the transaction, writes Teljoy CEO Jonathan Hurvitz... |
![Danette Breitenbach](https://biz-file.com/b/1511/292413-50x50.jpg?3) | ![Source: ©Andriy Popov -](https://biz-file.com/c/2111/636116-208x117.jpg?3) Source: ©Andriy Popov - 123RF
[Danette Breitenbach] WATCH: Technologies such as blockchain, AI, robotics and VR have become commonplace as they allow us to understand consumer behaviour and meet customers where they are. But, what about that personal touch? |
![Ryan Falkenberg](https://biz-file.com/b/2010/2154439-50x50.jpg?1) | ![Ryan Falkenberg, co-CEO at Clevva | Image Supplied.](https://biz-file.com/c/2107/621732-208x117.jpg?2) Ryan Falkenberg, co-CEO at Clevva | Image Supplied.
[Ryan Falkenberg] Digital self-service should be a no-brainer for any company operating in today's business environment. It is, after all, what customers want... |
![Ryan Falkenberg](https://biz-file.com/b/2010/2154439-50x50.jpg?1) |
[Ryan Falkenberg] Counter to the tired comedy tropes about customers wishing they could "just speak to an actual human being", most people would actually rather solve queries and problems themselves... |
![Mark Thomson](https://biz-file.com/b/2106/2234384-50x44.jpg?1) | ![Image credit: Getty](https://biz-file.com/c/1910/519485-208x117.jpg?2) Image credit: Getty
[Mark Thomson] Most shopping still happens in-store rather than online, but it is clear that online shopping is a significant growth engine so stores need to do more to drive footfall... |
![Robbie Kearns](https://biz-file.com/b/2106/2228752-50x50.jpg?1) | ![Credit: Getty](https://biz-file.com/c/2104/607221-208x117.jpg?2) Credit: Getty
[Robbie Kearns] As the Covid-19 pandemic has accelerated the shift to shopping online, retailers have had to re-imagine how they do business in a new digital world... |
![Jonathan Hurvitz](https://biz-file.com/b/2105/2219825-50x38.jpg?1) |
[Jonathan Hurvitz] Convenience is at the heart of what consumers expect from the products and services they use, says Teljoy CEO Jonathan Hurvitz... |
![Paula Sartini](https://biz-file.com/b/1802/739941-50x50.jpg?1) |
[Paula Sartini] Customer experience is the driving force behind every business as it gives companies a competitive edge that earns customer loyalty and attracts new customers... |