 |  Dries D'Hooghe, chief operating officer, Massmart, with the staff of the first Walmart store to open in SA (Image: Danette Breitenbach @ Bizcommunity) Take a look at whats on offer at South Africa's first Walmart store that has opened in Clearwater Mall, Gauteng... |
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[Doros Hadjizenonos] One of the most common initial causes of data breaches in the country emanates from third-party vendors and supply chain compromise, making the entire digital supply chain a target for attack... |
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[Evan-Lee Courie] An interview with Kerry Janse Van Rensburg, head of Digital Operations at Pick n Pay... |
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[Evan-Lee Courie] This shift is giving rise to a new “convenience culture,” where digital platforms and local retailers are reimagining accessibility and redefining the customer experience... |
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[Hemant Harie] Ransomware tops the list of threats faced by retailers and is almost always the entry point... |
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[Bruce von Maltitz] At its heart, good service is about delivering on five simple things: speed and convenience, knowledgeable help, a consistent experience, a human touch when needed, and the option for self-service... |
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[Peter Ludi] AI agents, hybrid formats and digital-first journeys are reshaping how customers shop. But behind every seamless click lies a fragile system under strain... |
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[Evan-Lee Courie] This Women's Month, we sat down with Lize du Preez, founder of Lize Mouton Collection (LMC) and commercial director at Carmién Tea, to talk about her journey, challenges, and vision as a woman in business... |
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[Evan-Lee Courie] Suzana Matiradonna Matiradonna, marketing and strategy manager at Lamelle Research Laboratories, embodies the blend of creativity, courage, and leadership that defines women leading with purpose... |
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[Evan-Lee Courie] Ina Paarman is more than just a brand — she is a pioneer who built a family business from her kitchen table into a household staple... |
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[Peter Ludi] Vendor lock-in doesn’t happen immediately; it creeps in over time. You sign the contract, restructure the team, move key services to the vendor and standardise around their platforms... |
|  Peter Ludi, MD Solutions at redPanda Software Building the retail store of the future requires a fundamental shift in perspective: the withdrawal of technology from the front and centre to the background... |
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[Peter Ludi] In the wake of the rapidly evolving digital landscape, retailers are continuously confronted with a myriad of software solutions. Implementing these systems often requires a considerable investment of resources, frequently resulting in a patchwork of fragmented systems and siloed operations... |
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[Peter Ludi] Consumers in South Africa are under immense pressure with a cascade of bad news resulting in increased prices at the till. Producer Price Inflation continues to rise, with the latest figures showing an increase... |
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[Peter Ludi] While the environment for South African consumers will likely improve gradually throughout the second half of 2024, this reality means retailers will need to stay ahead of competition to compete for valuable customer spend... |
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[Peter Ludi] There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend... |
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[Peter Ludi] The single most effective thing retailers can do in 2024 and beyond is to acknowledge that aspirations and consultative conversations have overtaken reality... |
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[Peter Ludi] A point of sale is a vital cornerstone of any retail business, regardless of whether it sells products or services. However, a misunderstanding of the definition of POS sees many retailers fall into the trap of buying a payment acceptance terminal... |
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[Peter Ludi] Everyone understands that in order for a retailer to be competitive, it must invest in the best technology to remove friction for customers and employees... |
