Junior Claims Consultant - Short Term Claims

Remuneration:	R17000 - R22000 per month cost-to-company
Location:	Pretoria
Education level:	Degree
Job level:	Junior/Mid
Own transport required:	Yes
Type:	Permanent
Reference:	#FP139
Company:	Finding Personnel

Job title: Junior Claims Administrator – Short Term

Area: Pretoria

Industry: Insurance

Salary / CTC: R 17,000 – R 22,000

Report to: Claims Team Leader

Job Summary:

The overall purpose of the Junior Claims Consultant is to effectively capture and manage claims while proactively and constantly providing updates to clients.

Key Responsibilities:

• Delivering excellent client services from first notification of loss to claims closure.
• Recording claim information including details about loss, date etc and informing client of requirements and next steps.
• Ensuring that claims are processed in an accurate and timely manner, mitigating claims cost in accordance with policy guidelines.
• Providing client service to clients regarding claim status updates and progress reports.
• Answer telephonic and e-mail queries from clients and stakeholders.
• Risk management awareness and understanding.
• Reviewing records and other documentation to determine the validity of claims.
• Review rejections and draft rejection letters to be signed off by the Underwriter and send to client.
• Build, maintain and manage relationships with stakeholders

Required skills and qualifications:

Minimum qualifications

• Matric Certificate.
• RE5.
• Additional qualifications in insurance or administration will be advantageous.

Minimum Experience

• At least 2 years’ experience in non-motor claims handling in a Call Centre environment in the Insurance industry.

Skills Required

• Specialist knowledge and skills with regards to Insurance policies/ procedures.
• Computer Literate (Excel, Word & Outlook).
• Excellent verbal, written and numeracy skills.
• Excellent telephonic service ability.
• Vernacular an advantage.
• Understand importance of confidentiality with regards to clients’ financial information.

Working Conditions

• Standard office environment with occasional need to attend meetings or training sessions.
• May require occasional overtime during peak periods.

This job specification is intended to provide an overview of the responsibilities and qualifications required for the role and is subject to change based on company needs and priorities.

Posted on 12 Jul 10:22, Closing date 10 Sep