IT Service Desk AnalystRequirements - Grade 12 or NQF level 4
- Bachelor’s degree in information technology, computer science, or a related field, or equivalent work experience
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or other relevant certifications
- A+ and N+ certificates
- Proven experience as a desktop support engineer, technical support specialist, or similar role
- Strong knowledge of Windows and macOS operating systems
- Familiarity with computer hardware, software applications, and networking fundamentals
- Experience with remote desktop applications and help desk software
- Understanding of Active Directory, Office 365, and common IT infrastructure
- Knowledge of VoIP systems and basic networking concepts
Responsibilities - Provide first-level technical support to end-users via phone, email, and in person
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain computer hardware, operating systems, and applications
- Ensure that software updates, patches, and security measures are applied regularly
- Perform routine maintenance on all computer systems and networks
- Assist in the deployment of new hardware and software as needed
- Provide training and guidance to end-users on the use of hardware and software
- Create and maintain comprehensive documentation for technical procedures and user support
- Monitor system performance and ensure optimal functioning of hardware and software
- Generate reports on technical support activities and system performance
Posted on 16 Aug 15:05, Closing date 15 Sep |
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