Subscribe to daily business and company news across 19 industries
×![Customer experience will help retailers overcome the financial hit from coronavirus](https://biz-file.com/c/2007/564653-208x117.jpg?2)
![Image credit: Zoe Holling on Unsplash.](https://biz-file.com/c/1908/513800-208x117.jpg?2)
![New report reveals customers want security, service and localised experiences](https://biz-file.com/c/1906/503533-208x117.jpg?2)
![How to contribute to Bizcommunity, from op-ed pieces to news](https://biz-file.com/c/1110/83664-208x117.gif)
![Rapid growth in use of social media for customer service by Chinese consumers](https://biz-file.com/c/1106/74967-208x117.jpg)
![Insurance marketers too focussed on acquisition](https://biz-file.com/c/1009/58081-208x117.jpg)
![Merkle expands into China](https://biz-file.com/c/1009/57781-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
More news
![Source:](https://biz-file.com/c/2308/709412-208x117.jpg?3)
![Source:](https://biz-file.com/c/2105/611799-208x117.jpg?2)
![1 in 4 consumers tried a new brand during pandemic - global report](https://biz-file.com/c/2008/570570-208x117.jpg?2)
![Customer experience will help retailers overcome the financial hit from coronavirus](https://biz-file.com/c/2007/564653-208x117.jpg?2)
![Image credit: Zoe Holling on Unsplash.](https://biz-file.com/c/1908/513800-208x117.jpg?2)
![New report reveals customers want security, service and localised experiences](https://biz-file.com/c/1906/503533-208x117.jpg?2)
![How to contribute to Bizcommunity, from op-ed pieces to news](https://biz-file.com/c/1110/83664-208x117.gif)
![Rapid growth in use of social media for customer service by Chinese consumers](https://biz-file.com/c/1106/74967-208x117.jpg)
![Insurance marketers too focussed on acquisition](https://biz-file.com/c/1009/58081-208x117.jpg)
![Merkle expands into China](https://biz-file.com/c/1009/57781-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![](/res/img/s.gif)