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Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

By Michael Levinsohn 28 Oct 2024

Why empathy is redefining customer experience in a digital world

Why empathy is redefining customer experience in a digital world

By Liezel Jonkheid 22 Oct 2024

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

E-commerce

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

Lauren Hartzenberg 20 Mar 2023

Source © Moneyweb Image: Siphiwe Sibeko/Reuters

CRM, CX, UX

Purpose drives profit, but it is nothing without action

15 Mar 2023

Nurturing the growth of e-commerce in South Africa

E-commerce

Nurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

How age, gender and education are influencing online retail adoption in SA - study

Research

How age, gender and education are influencing online retail adoption in SA - study

1 Mar 2023

Retail landlords look to flexible workspace to meet changing office needs

Commercial Property

Retail landlords look to flexible workspace to meet changing office needs

GO Content Lab 28 Feb 2023

Social Media

Social media: The channel to build and maintain customer brand loyalty

Frik van der Westhuizen 27 Feb 2023

Advantage Group names Lauren Filen as customer director for Africa

Retail

Advantage Group names Lauren Filen as customer director for Africa

23 Feb 2023

How SA's cash-constrained consumers are shifting shopping habits to save on costs

Research

How SA's cash-constrained consumers are shifting shopping habits to save on costs

20 Feb 2023

David Meintjes, CEO at Telviva. Source: Supplied

E-commerce

E-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

#BizTrends: 6 global retail trends making their mark in FMCG

Trends

#BizTrends: 6 global retail trends making their mark in FMCG

Lauren Hartzenberg 10 Feb 2023

Source:

E-commerce

How retailers can capitalise on SA's e-commerce boom

2 Feb 2023

Shop! Association launches SA chapter to drive local retail innovation

Retail

Shop! Association launches SA chapter to drive local retail innovation

31 Jan 2023

5 ways retail will double-down on digital in 2023

Technology

5 ways retail will double-down on digital in 2023

24 Jan 2023

Source: © Michael Burrows Mobile messaging is the next big channel for digital commerce in 2023 says research from Clickatell

Digital

Clickatell: Mobile messaging the next big channel for digital commerce in 2023

18 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

CRM, CX, UX

#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

Trends

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

Jonathan Cherry 10 Jan 2023

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

Trends

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

Maijaliina Hansen-Chipps 9 Jan 2023

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Trends

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Frederik Zietsman 9 Jan 2023

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

Trends

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

Bertina Engelbrecht 9 Jan 2023

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Trends

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Christele Chokossa 9 Jan 2023

#BizTrends2023: Shoppers get back to the new normal

Trends

#BizTrends2023: Shoppers get back to the new normal

Ged Nooy 9 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023

CRM, CX, UX

#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

Source:

Technology

The digital combo that can give retail stores a competitive edge

Sarah Moseley 6 Jan 2023

Africa's changing shopping trends allow e-tailers to meet evolving expectations

Trends

Africa's changing shopping trends allow e-tailers to meet evolving expectations

Darijan Boškovic 5 Jan 2023

Source: ©ammentorp via

Technology

The metaverse offers challenges and possibilities for the future of the retail industry

Omar H. Fares 4 Jan 2023

Branding

The importance of brand resilience

30 Dec 2022

Source © Park Grand For many people, the annual shopping extravaganza is a critical time for brands to encourage, and reward, loyalty among their customers

Branding

The power of impact games in building brand loyalty and trust

Lebo Lekoma 23 Dec 2022

Image supplied.

CRM, CX, UX

What does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies

CRM, CX, UX

Current CX strategies for winning and retaining customers fall short

22 Dec 2022

#BestofBiz 2022: Retail

Retail

#BestofBiz 2022: Retail

12 Dec 2022

More news

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

RetailOneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

Lauren Hartzenberg 20 Mar 2023

Source © Moneyweb Image: Siphiwe Sibeko/Reuters

Marketing & MediaPurpose drives profit, but it is nothing without action

15 Mar 2023

Nurturing the growth of e-commerce in South Africa

RetailNurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

How age, gender and education are influencing online retail adoption in SA - study

RetailHow age, gender and education are influencing online retail adoption in SA - study

1 Mar 2023

Retail landlords look to flexible workspace to meet changing office needs

RetailRetail landlords look to flexible workspace to meet changing office needs

GO Content Lab 28 Feb 2023

Marketing & MediaSocial media: The channel to build and maintain customer brand loyalty

Frik van der Westhuizen 27 Feb 2023

Advantage Group names Lauren Filen as customer director for Africa

RetailAdvantage Group names Lauren Filen as customer director for Africa

23 Feb 2023

How SA's cash-constrained consumers are shifting shopping habits to save on costs

RetailHow SA's cash-constrained consumers are shifting shopping habits to save on costs

20 Feb 2023

David Meintjes, CEO at Telviva. Source: Supplied

RetailE-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

#BizTrends: 6 global retail trends making their mark in FMCG

Retail#BizTrends: 6 global retail trends making their mark in FMCG

Lauren Hartzenberg 10 Feb 2023

Source:

RetailHow retailers can capitalise on SA's e-commerce boom

2 Feb 2023

Shop! Association launches SA chapter to drive local retail innovation

RetailShop! Association launches SA chapter to drive local retail innovation

31 Jan 2023

5 ways retail will double-down on digital in 2023

Retail5 ways retail will double-down on digital in 2023

24 Jan 2023

Source: © Michael Burrows Mobile messaging is the next big channel for digital commerce in 2023 says research from Clickatell

Marketing & MediaClickatell: Mobile messaging the next big channel for digital commerce in 2023

18 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

Marketing & Media#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

Retail#BizTrends2023: Retail's future is the 'Theatre of Dreams'

Jonathan Cherry 10 Jan 2023

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

Retail#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

Bertina Engelbrecht 9 Jan 2023

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

Retail#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

Maijaliina Hansen-Chipps 9 Jan 2023

#BizTrends2023: Shoppers get back to the new normal

Retail#BizTrends2023: Shoppers get back to the new normal

Ged Nooy 9 Jan 2023

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Retail#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Christele Chokossa 9 Jan 2023

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Retail#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Frederik Zietsman 9 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023

Marketing & Media#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

Source:

RetailThe digital combo that can give retail stores a competitive edge

Sarah Moseley 6 Jan 2023

Africa's changing shopping trends allow e-tailers to meet evolving expectations

RetailAfrica's changing shopping trends allow e-tailers to meet evolving expectations

Darijan Boškovic 5 Jan 2023

Source: ©ammentorp via

RetailThe metaverse offers challenges and possibilities for the future of the retail industry

Omar H. Fares 4 Jan 2023

Marketing & MediaThe importance of brand resilience

30 Dec 2022

Source © Park Grand For many people, the annual shopping extravaganza is a critical time for brands to encourage, and reward, loyalty among their customers

Marketing & MediaThe power of impact games in building brand loyalty and trust

Lebo Lekoma 23 Dec 2022

Image supplied.

Marketing & MediaWhat does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies

Marketing & MediaCurrent CX strategies for winning and retaining customers fall short

22 Dec 2022

#BestofBiz 2022: Retail

Retail#BestofBiz 2022: Retail

12 Dec 2022

Source:

Retail5 retail predictions ahead of the holiday season

29 Nov 2022

Livestream mall launches in South Africa

RetailLivestream mall launches in South Africa

29 Nov 2022

Tian Horn, Hyland account manager, Southern Africa. Source: Supplied

RetailKeep personalisation from getting creepy - the 5 points of data rule

Tian Horn 25 Nov 2022

Source: ©Olga Yastremska -

RetailHyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

Kabelo Ngwane 24 Nov 2022

Mobile commerce to take pride of place this Black Friday

RetailMobile commerce to take pride of place this Black Friday

22 Nov 2022

Source: Supplied

RetailCape Union Mart Group relaunches loyalty programme

17 Nov 2022

Source: Clicks

RetailSouth Africa's most popular loyalty programmes revealed for 2022

8 Nov 2022

Source: ©marushy -

RetailTrends paving the way for the future of retail in Africa

Lauren Hartzenberg 4 Nov 2022

How digital tech, ambience and sustainability drive in-store shopper behaviour

RetailHow digital tech, ambience and sustainability drive in-store shopper behaviour

25 Oct 2022

Retail innovation rising above economic turbulence

RetailRetail innovation rising above economic turbulence

Lauren Hartzenberg 19 Oct 2022